Overview
CBS News is a well-known news organization that keeps you updated with the latest news from around the world. You can check their website, cbsnews.com, for breaking news stories, in-depth articles, and informative video segments. They cover a wide range of topics, including politics, health, entertainment, and sports, making sure you stay informed about what matters most. Whether you prefer reading articles or watching the news, CBS News provides a variety of ways to keep up with current events, all at your fingertips.
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The description is based on CBS News' main services and audience appeal, focusing on simple language that is easy to understand for everyday consumers.
How to Get a CBS News Refund: Step by Step
If you purchased through CBS News Directly:
- Visit the CBS News website.
- Scroll down to the bottom of the page and click on ‘Contact Us’.
- Select the option for ‘Membership & Subscriptions’.
- Fill out the provided form with your email address, and account information.
- In the message box, state that your subscription renewed without prior notice.
- Emphasize that the service was unused during the billing period.
- Submit the form and monitor your email for a response.
If you purchased through Apple (iTunes):
- Open the Settings app on your iPhone or iPad.
- Tap on your Apple ID at the top of the screen.
- Select Subscriptions.
- Find and tap on your CBS News subscription.
- Select Cancel Subscription at the bottom.
- Open the App Store and scroll to the bottom of the main page, then tap on Apple ID and select Account Settings.
- Tap on Purchase History and locate the recent transaction for CBS News.
- Tap on it, and then select Report a Problem.
- Explain that the subscription was renewed without notice and you are requesting a refund.
- Submit your report and wait for confirmation.
If you purchased through Google Play:
- Open the Google Play Store app.
- Tap on the Menu icon (three horizontal lines) in the top left corner.
- Select Subscriptions.
- Find and choose your CBS News subscription.
- Tap on Manage and select Cancel subscription.
- After cancellation, go back to the Menu and choose Account.
- Select Purchase History and locate the CBS News transaction.
- Tap on the transaction, then select Refund and follow the prompts.
- In your request, note that the subscription renewed unexpectedly and that your account was not actively used.
- Submit your refund request and wait for a response.
If you purchased through Roku:
- Go to my.roku.com and sign in to your account.
- Click on Manage Account.
- Locate and click on Billing settings.
- Under payment methods, find the CBS News subscription.
- Select Cancel Subscription.
- After cancellation, email Roku support at support@roku.com requesting a refund.
- In your email, mention that the subscription renewed without prior notice.
- Clarify that you have not used the service and are requesting a full refund.
- Send the email and await a confirmation.
Tips and Tricks for Getting a CBS News Refund
- Be Polite: Start your communication with a friendly tone; it sets a better stage for your request.
- Document Everything: Keep records of all transactions, including dates, amounts, and any correspondence.
- Use Specific Language: Clearly state the reason for your refund request; avoid vague terms.
- Mention Their Policy: Reference any specific refund policies that support your case, even if they are not the official ones.
- Escalate Quickly: If the first representative can't help, politely ask to speak to a supervisor sooner rather than later.
- Choose Timing Wisely: Call during off-peak hours, often mornings or late afternoons, to reach more helpful staff.
- Follow Up: After your initial request, follow up regularly to show persistence without being aggressive.
- Share Your Story: Use social media or review platforms to share your experience, prompting a quicker response from the company.
- Be Persistent: Don’t accept a “no” easily; keep pressing your case if you believe it's justified.
- Use the Chat Feature: Sometimes, using the online chat can result in better responses than phone calls.
- Ask About Exceptions: Politely inquire if there are any exceptions available that might apply to your situation.
- Stay Calm: Even if frustrated, maintaining composure can help you appeal to the agent's willingness to help.
Why Do People Request Refunds from CBS News
- Subscription issues - Problems with billing or account access.
- Content dissatisfaction - Not as informative or engaging as expected.
- Technical difficulties - Website or app malfunctions preventing access.
- Unfulfilled promises - Claims of exclusive content or features not met.
- Cancellation policies - Unclear or complex terms leading to confusion.
- Service outages - Extended interruptions in service availability.
- Inaccurate information - Reports or articles found to be misleading or false.
- Customer service experience - Poor support responsiveness or assistance.
- Account duplication - Inadvertent multiple subscriptions leading to double charges.
- Changes in content - Shift in focus or quality of news coverage.
CBS News Refund Script
Script
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Dear CBS News Team,
I am writing to address a billing issue that I encountered with my recent subscription. I noticed an accidental charge on my account that I would like to resolve.
I appreciate the quality of your content, but this unexpected charge has caused some dissatisfaction. I would kindly like to request a refund for this amount.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
CBS News Refund Policy
CBS News does not have a specific refund policy listed on their website, as most content is available for free through their news platform. However, for subscription services or purchases made through their affiliated services, users are advised to review the terms provided at the point of sale or contact customer support for assistance regarding any refund inquiries.
The Easiest Way to Get a CBS News Refund
If you’re frustrated trying to get a refund from CBS News—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.