Overview
Celsys, Inc. is known for creating awesome software for artists and creators. Their main product is Clip Studio Paint, which is a popular tool used for drawing, painting, and making comics. It’s great for both beginners and professionals because it has lots of features that help you bring your artistic ideas to life. Besides Clip Studio Paint, they also offer resources and services like tutorials and community support to help artists improve their skills and connect with others. Overall, Celsys is all about helping people express their creativity through digital art.
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The description is based on a straightforward summary of Celsys, Inc.'s offerings, focusing on what the company does and simplifying the language for easier understanding.
How to Get a Celsys, Inc. Refund: Step by Step
If you purchased through Celsys, Inc. directly:
- Go to https://www.clipstudio.net/en/contact/.
- Scroll down to the Contact Us section.
- Click on Customer Support.
- Choose Billing as your inquiry type.
- Fill in the required fields with your details:
- Email address associated with your account.
- Subject: "Request for Refund"
- Message: Mention that the subscription renewed without notice, and specify that the account was not actively in use.
- Submit the form and wait for a response from customer support.
If you purchased through Apple:
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID at the top of the screen.
- Select Subscriptions.
- Find Clip Studio in the list and tap it.
- Scroll down and tap on Report a Problem.
- Choose the issue that fits, such as Item didn't work as expected.
- In the text box, mention that the subscription renewed without authorization and your account has been unused.
- Submit your request.
If you purchased through Google Play:
- Open the Google Play Store on your device.
- Tap on the Menu (three horizontal lines) at the top left corner.
- Select Account.
- Tap on Purchase History.
- Find your Clip Studio subscription.
- Tap on it and select Refund.
- In the reason box, state that the subscription renewed without notice and specify you did not use the service.
- Submit the request.
If you purchased through PayPal:
- Log into your PayPal account.
- Click on Activity in the top menu.
- Find the payment made to Celsys, Inc. and click on it.
- Select Report a Problem.
- Choose Request a refund as your issue.
- In the text box, mention that the subscription renewed unexpectedly and that you have not used it.
- Submit your refund request.
If you purchased through Steam:
- Open the Steam client on your computer.
- Click on Help in the top menu.
- Select Steam Support.
- Find and click on Purchases.
- Locate your Clip Studio purchase.
- Click on I would like a refund.
- In the comment box, emphasize that the subscription renewed without notice and explain that the service was not used.
- Submit your request for a refund.
Phone
The phone is not available.
Tips and Tricks for Getting a Celsys, Inc. Refund
- Be polite but firm in your communication to maintain a good rapport with support staff.
- Provide detailed reason for the refund request to help them understand your situation better.
- Use the live chat option if available, as it can yield quicker responses.
- Escalate your request by asking to speak with a supervisor if the first response isn't satisfactory.
- Clearly mention any specific purchase date and transaction ID to expedite the process.
- Be persistent if you don’t receive a reply within a few days; follow up regularly.
- Consider reaching out during off-peak hours for customer support for better service.
- Share your experience in online forums and social media, as public visibility can sometimes expedite the resolution.
- Gather supportive evidence such as screenshots or emails of your purchase or communication.
- If refused, mention your intention to dispute the charge with your bank to encourage a resolution.
- Check your email for any promotional refund offers that might be applicable.
- Keep a record of all communications for reference in case of escalation.
Why Do People Request Refunds from Celsys, Inc.
- Software not meeting expectations
- Technical issues preventing usage
- Incompatibility with operating system or hardware
- Unwanted auto-renewal of subscription
- Payment errors or double charges
- Change of mind after purchase
- Insufficient customer support during installation
- Missing features promised in advertising
- Lack of updates or improvements
- License transfer complications
Celsys, Inc. Refund Script
Script
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Dear Celsys Support,
I hope this message finds you well. I am writing to address a billing issue I encountered recently. I noticed an accidental charge on my account that I did not authorize, and it has caused some concern.
I kindly request a refund for this charge. I appreciate your attention to this matter and look forward to your prompt response.
Thank you for your assistance.
Best regards,
Celsys, Inc. Refund Policy
Celsys, Inc. offers a refund policy for Clip Studio Paint purchases within 14 days of the transaction, provided that the software has not been downloaded or activated. For any exceptions or specific issues, customers are encouraged to contact customer support directly.
The Easiest Way to Get a Celsys, Inc. Refund
If you’re frustrated trying to get a refund from Celsys, Inc.—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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