How to Get a Cerebral Refund

If you purchased through Cerebral.com:

1. Visit cerebral.com/contact.
2. Fill out the contact form:
   • Under "Subject," select "Billing Inquiry."
   • In the message box, mention that you would like a refund for your membership.
   • Emphasize that the subscription renewed without prior notice or highlight that the account remained unused.
3. Submit the form and check your email for a confirmation response.
4. Wait for a follow-up email from Cerebral’s support team, typically within 1-3 business days.
5. If you don’t receive a response, follow up by replying to their email or re-submitting the contact form.

If you purchased through Apple:

1. Open the Settings app on your iPhone or iPad.
2. Tap your Apple ID at the top of the screen.
3. Select "Subscriptions."
   • Locate your Cerebral subscription in the list.
4. Tap on Cerebral and select "Cancel Subscription."
   • This step is important for stopping future billing.
5. To request a refund, visit reportaproblem.apple.com.
6. Sign in with your Apple ID, find the Cerebral purchase, and select "Report a Problem."
   • Choose "I’d like to request a refund" and select a reason for your request.
   • Use phrases like "The subscription renewed without my knowledge" or "The service was not utilized."
7. Submit your request and await confirmation of your refund.

If you purchased through Google Play:

1. Open the Google Play Store app.
2. Tap your profile icon in the top right corner.
3. Select "Payments & subscriptions," and then tap "Subscriptions."
   • Find your Cerebral subscription in the list.
4. Tap "Cancel subscription."
   • This prevents future charges.
5. Go back to the Play Store homepage and tap on "Account."
   • Select "Purchase history" to locate your Cerebral charge.
   • Tap on it and then select "Request a refund."
   • In your message, mention that you never used the service or that the subscription renewed unexpectedly.
6. Submit your refund request and monitor your email for confirmation.

If you purchased through Roku:

1. Go to the Roku website and log in to your account.
2. Navigate to "My Account" and scroll down to the "Manage Your Subscriptions" section.
3. Find your Cerebral subscription and select "Unsubscribe" to prevent future charges.
4. For a refund, contact Roku Support directly via their support page.
5. Explain your situation:
   • State that the subscription charged you without prior notification.
   • Indicate that you didn’t use the service to increase your chances of approval.
6. Follow their instructions to finalize your refund request.

If you purchased via another method:

1. Refer to your purchase confirmation email for instructions to contact customer support.
2. Send an email to support detailing your request for a refund.
3. Use phrases like:
   • The charge was unexpected.
   • I have not utilized the service at all.
4. Include your order details to expedite the process.
5. Await a response within their specified timeframe and be prepared to follow up if necessary.