Overview
Certus is a company that specializes in providing accessible and convenient solutions for everyday needs. They focus mainly on offering easy-to-use digital services that help people manage their lives better. Whether you need help with personal finance management, setting up subscriptions, or comparing services, Certus is designed to make those tasks simpler and more efficient. They strive to empower consumers by giving them the tools to make informed decisions without the hassle, all in one place.
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The description is based on a straightforward interpretation of Certus' services, aimed at providing a clear understanding for everyday consumers.
How to Get a Certus Refund: Step by Step
If you purchased through Certus.com:
- Visit certus.com and log in to your account.
- Navigate to the Profile section, typically found in the upper-right corner.
- Click on Billing History.
- Locate the subscription or charge you wish to refund.
- Next to the charge, click on the Request Refund button.
- Fill in the required fields in the refund request form:
- Clearly state the reason for the refund. For example, "The subscription renewed without my consent".
- Include that the account was unused if applicable.
- Submit the form.
- Check your email for a confirmation of your request.
- Wait for a response, usually within 3-5 business days regarding the status of your request.
If you purchased through Apple:
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID at the top of the screen.
- Select Subscriptions.
- Find the Certus subscription in your list.
- Tap on the subscription, then select Cancel Subscription to stop future billing.
- Open Safari and go to reportaproblem.apple.com.
- Log in with your Apple ID.
- Locate the recent Certus subscription charge.
- Click on Report associated with the charge.
- Choose Request a Refund and select your reason:
- State that the subscription renewed without notice.
- If applicable, mention that the account was unused.
- Submit your request.
If you purchased through Google Play:
- Open the Google Play Store app on your Android device.
- Tap on your Profile Icon in the upper right corner.
- Select Payments & Subscriptions.
- Tap on Subscriptions, then find your Certus subscription.
- Tap Cancel Subscription to prevent future charges.
- Go to play.google.com/store/account on your web browser.
- Sign in with your Google account.
- Under Order History, locate the Certus subscription charge.
- Click on More next to the charge, then select Request a Refund.
- Provide a reason for your refund request:
- Mention that the subscription renewed without warning.
- Emphasize that the account had been unused.
- Submit your refund request.
Tips and Tricks for Getting a Certus Refund
- Document Everything: Keep records of all communications, including dates and times.
- Be Polite but Firm: Use courteous language but assert your rights to a refund.
- Use Social Media: Reach out via Twitter or Facebook; public posts often get quicker responses.
- Escalate Quickly: If initial contact doesn't work, ask to speak with a supervisor or manager.
- Timing Matters: Contact the company early in the day or week to ensure your request gets attention.
- Tailor Your Message: Reference specific policies or practices that support your case.
- Leverage Return Window: Mention any policies that dictate a specific return window to strengthen your claim.
- Be Persistent: Don’t hesitate to follow up if you don’t receive a timely response.
- Request Written Confirmation: Ask for email confirmation of your refund request to have a paper trail.
- Offer Alternatives: Suggest store credit or exchanges if a direct refund isn’t an option.
- Use a Direct Phone Line: If available, bypass customer service by calling a direct number for higher-ups.
- Stay Calm and Collected: Keeping a level head can lead to better interactions with representatives.
- Share Your Experience: Posting your issue online can prompt a quicker resolution if others see it.
- Be Ready to Walk Away: Show that you’re prepared to take your business elsewhere if not resolved.
Why Do People Request Refunds from Certus
- Product not as described
- Defective or damaged item
- Shipping delays
- Wrong item received
- Customer dissatisfaction
- Unwanted subscription
- Service not delivered
- Billing errors
- Change of mind
- Insufficient customer support
Certus Refund Script
Script
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Dear Certus Team,
I hope this message finds you well. I am writing to request a refund due to a billing issue I have encountered. I noticed an accidental charge on my account that I did not authorize.
I would appreciate your assistance in resolving this matter and processing the refund at your earliest convenience. Thank you for your attention and understanding.
Best regards,
Certus Refund Policy
Certus offers refunds to customers who have not yet attempted a quiz or exam, requested or received a certificate, or completed the course. Eligible customers must submit a refund request within 30 days of purchase, providing proof of purchase and an explanation for the request. If the course has been started, a $5 administrative fee will be deducted from the refund amount.)
The Easiest Way to Get a Certus Refund
If you’re frustrated trying to get a refund from Certus—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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