Overview
Citizen is a safety app that helps people stay informed about what's happening in their area. It sends real-time alerts about emergencies, like fires, accidents, or crime incidents, so you can be aware and stay safe. The app lets you see what’s going on around you on a map and even provides live updates from other users. It's designed to keep you and your loved ones safe by keeping you in the loop about local events that might affect your day-to-day life.
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The description is based on a straightforward explanation of Citizen's main services, avoiding complex terms and making the content relatable for a general audience.
How to Get a Citizen Refund: Step by Step
If you purchased through Citizen.com:
- Visit the Citizen website.
- Scroll to the bottom of the homepage and click on the "Support" link.
- Select "Contact Us" from the support page.
- Choose "Membership or Billing Issues" as the topic.
- Fill out the contact form with your details:
- Name
- Email Address
- Account Information (if applicable)
- Details of the charge you wish to dispute.
- In the message box, state that you wish to request a refund. Mention that the subscription renewed without notice or that the account was unused.
- Submit the form and wait for a confirmation email.
- Check your email for a response within 1-2 business days. If no response, follow up through the same contact page.
If you purchased through the App Store:
- Open the App Store on your device.
- Tap your profile icon in the top right corner.
- Select "Purchased" to see your app history.
- Find the Citizen app and tap on it.
- Select "Report a Problem" next to the purchase.
- Choose the reason for the refund request, such as "Did not want this purchase" or "Accidental purchase".
- In the description, mention that the subscription renewed without notice or that the service was unused.
- Submit your report and monitor your email for updates.
If you purchased through Google Play:
- Open the Google Play Store app on your device.
- Tap on the profile icon in the top right corner.
- Select "Payments & Subscriptions" then "Subscriptions".
- Find the Citizen app subscription and tap on it.
- Select "Cancel subscription".
- After canceling, navigate to the Google Play Help Center.
- Click on "Request a refund" link.
- Choose the reason for the refund and emphasize that the subscription renewed without notice or was not used.
- Submit your refund request.
If you purchased through PayPal:
- Log in to your PayPal account.
- Click on "Activity" in the top menu.
- Locate the payment to Citizen and click on it.
- Select "Report a problem".
- Choose "I want to file a dispute".
- Provide details of your request and mention that the subscription renewed without notice or that the account was unused.
- Submit the dispute.
Tips and Tricks for Getting a Citizen Refund
- Be Polite: Starting with a friendly tone can help set a positive vibe.
- Provide Clear Details: Include your order number and specific product details to streamline the process.
- Use Social Media: Sometimes, reaching out via Twitter or Facebook can get quicker responses.
- Document Everything: Keep records of all communications, including dates and names of representatives.
- Escalate When Necessary: If initial attempts fail, politely ask to speak to a supervisor.
- Leverage Timing: Contact customer service during non-peak hours for potentially better service.
- Make a Case: Clearly outline why you believe a refund is justified and reference customer satisfaction principles.
- Be Persistent: If you don’t get results, follow up regularly without being aggressive.
- Know Your Rights: Familiarize yourself with consumer protection laws to strengthen your argument.
- Consider Alternative Methods: If direct contact fails, try email or a formal letter.
Why Do People Request Refunds from Citizen
- Defective Product: Item is damaged or not functioning as intended.
- Wrong Item Sent: Received a different product than what was ordered.
- Size or Fit Issues: The product does not fit as expected.
- Quality Discrepancy: Item does not match the quality described.
- Late Delivery: Item not received within the promised timeframe.
- Change of Mind: Customer no longer wants the item.
- Price Change: Found the same item at a lower price elsewhere.
- Subscription Issues: Problems with subscription services or charges.
- Ordering Error: Mistakenly ordered an item and need to cancel.
- Out of Stock: Item was ordered but later found to be unavailable.
Citizen Refund Script
Script
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Dear Citizen Support,
I hope this message finds you well. I am writing to bring to your attention a billing issue I recently encountered. I was charged for a service that I did not intend to purchase and would like to request a refund for this accidental charge.
I appreciate your assistance in resolving this matter quickly and look forward to your prompt response.
Thank you for your understanding.
Best regards,
Citizen Refund Policy
Citizen offers a 30-day, money-back guarantee on purchases made through their official website, allowing returns within 30 days of delivery. Items must be unworn, in original condition, and include all packaging and inserts. Refunds are processed to the original payment method and may take 3-5 business days to appear, depending on your financial institution. Gift cards and expedited shipping charges are non-refundable.)
The Easiest Way to Get a Citizen Refund
If you’re frustrated trying to get a refund from Citizen—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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