Overview
Close Brothers Group is a financial services company that helps individuals and businesses manage their money in a smart way. They offer a range of services including lending, investment, and finance for dealers in the automotive industry. If you need a loan for a new car, want to invest your money wisely, or run a business and need financial support, Close Brothers can assist you with tailored solutions to fit your needs.
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The description is based on general knowledge of Close Brothers Group's offerings and aims to present the information in a simple and clear manner for a consumer audience.
How to Get a Close Brothers Group Refund: Step by Step
If you purchased through Close Brothers directly:
- Visit the Close Brothers website at closebrothers.com.
- Scroll to the bottom of the page and click on the Contact Us link.
- Choose the appropriate contact method (phone or email) for customer support.
- If calling, provide your account number and state that you wish to request a refund due to an unexpected charge or non-usage of the service.
- If emailing, subject your email as Refund Request and include:
- Your account details (name and account number).
- A brief description of the issue, emphasizing how the subscription renewed without notice.
- State that you have not used the service since the renewal date.
- Submit your request and ensure you save any confirmation of your refund inquiry.
If you purchased through Apple:
- Open the Settings app on your iPhone or iPad.
- Tap on your Apple ID at the top of the screen.
- Select Subscriptions from the list.
- Find and tap on the subscription to Close Brothers.
- Select Cancel Subscription (if applicable).
- Scroll down and tap on Report a Problem related to the subscription charge.
- Select Request a Refund and provide details:
- Mention that the account was unused.
- Indicate that the subscription renewed without prior notice.
- Complete the request by following the prompts.
If you purchased through Google Play:
- Open the Google Play Store app on your device.
- Tap on your profile icon in the top right corner.
- Select Payments & Subscriptions, then tap on Subscriptions.
- Find your subscription to Close Brothers and tap on it.
- Select Cancel Subscription.
- After canceling, go back to the subscription details and choose Report a Problem.
- Follow the prompts to request a refund:
- State that the charge was unintentional.
- Emphasize that you were not aware of the renewal.
- Submit your refund request.
If you purchased through PayPal:
- Log into your PayPal account.
- Click on the Activity tab.
- Find the transaction associated with Close Brothers and click on it.
- Select Report a Problem on the transaction details page.
- Choose Refund and provide necessary details:
- Mention that the subscription renewed without your consent.
- Include that you have not used the service since then.
- Follow the prompts to complete your request.
Phone
The phone is not available.
Tips and Tricks for Getting a Close Brothers Group Refund
- Be persistent: Don’t give up easily; follow up regularly if you don’t get a response.
- Use clear, concise language: Clearly state your request and the reasons for the refund in a straightforward manner.
- Document everything: Keep records of all communication with Close Brothers, including dates, names, and details of conversations.
- Contact customer service: Start by reaching out to their customer service through phone or email, as this is often the quickest way to resolve issues.
- Escalate if necessary: If initial attempts fail, ask to speak to a manager or higher-level representative to escalate your case.
- Leverage social media: Publicly mention your issue on platforms like Twitter or Facebook; companies often respond faster to public inquiries.
- Timing is key: Contact them early in the week or month when customer service agents are less busy.
- Frame your case positively: Use positive language and express understanding; this can lead to better cooperation.
- Ask for exceptions: If standard reasons don’t apply, explain your unique situation and request an exception.
- Be aware of policies: Familiarize yourself with their refund policy to argue your case effectively, even if you’re not strictly adhering to it.
- Use email for records: Sending your request via email can create a paper trail that supports your case.
- Stay calm, stay polite: Maintain a polite demeanor in your interactions; anger can hinder progress.
- Mention competitor experiences: If applicable, cite how competitors handled similar situations favorably.
- Follow up on timelines: If they promise a response in a certain timeframe, mark it on your calendar to follow up if you haven’t heard back.
- Share your story: If unsuccessful, consider sharing your experience on forums or review sites to warn others and pressure the company.
Why Do People Request Refunds from Close Brothers Group
- Service not delivered: Customers did not receive the expected service.
- Faulty product: The product purchased was defective or malfunctioning.
- Billing errors: Incorrect charges or duplicate billing on accounts.
- Unsatisfactory customer service: Poor support experience led to dissatisfaction.
- Changes in financial circumstances: Unexpected changes led to inability to continue payments.
- Misleading information: Claims made about products or services were not accurate.
- Cancellation of service: Customers decided they no longer need the service after initiation.
- Unauthorized transactions: Charges made without customer consent.
- Unclear terms and conditions: Customers were not informed about important details.
- Cancellation policy issues: Difficulties or confusion surrounding the cancellation process.
Close Brothers Group Refund Script
Script
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Dear Close Brothers Group Support,
I hope this message finds you well. I am writing to address a billing issue I encountered recently. I noticed an accidental charge on my account that I believe was processed in error. After reviewing my transactions, I am not satisfied with this charge and would appreciate your assistance in resolving this matter.
Could you please initiate a refund for the erroneous charge? I appreciate your prompt attention to this issue and look forward to your response.
Thank you for your understanding.
Best regards,
Close Brothers Group Refund Policy
Close Brothers Group's refund policy generally allows customers to request a refund within a specified period if they are not satisfied with their service or product. Specific terms and conditions may apply depending on the nature of the transaction, and customers are encouraged to contact their customer service for detailed information tailored to their situation.
The Easiest Way to Get a Close Brothers Group Refund
If you’re frustrated trying to get a refund from Close Brothers Group—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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