Overview
Conduent Business Services, LLC is the company behind the E-ZPass program in New York. They make it easier for drivers on toll roads by providing an electronic toll collection system. Instead of stopping to pay cash at toll booths, drivers can use an E-ZPass tag on their vehicle. This tag automatically deducts tolls from their prepaid account, saving time and making travel smoother. In addition to toll collection, Conduent also offers services like customer support for account management and information about toll rates and discounts. Overall, they help make driving more convenient and cost-effective for everyone.
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The description is based on an overview of the services provided by Conduent Business Services, LLC related to E-ZPass, aiming to present the information in a simple and relatable manner for consumers.
How to Get a Conduent Business Services, LLC Refund: Step by Step
If you purchased through e-zpassny.com:
- Visit e-zpassny.com.
- Scroll to the bottom of the page and click on Contact Us.
- Choose the option for Customer Service.
- Locate the phone number or email address for customer support.
- For email, write to the address provided in the contact section.
- If calling, have your account number and details ready.
- In your message or conversation:
- Start by stating your account number and transaction date.
- Mention that you did not authorize the recent charge or that you were unaware of any auto-renewal.
- Emphasize that the account was unused if applicable, citing specific reasons.
- Request a refund explicitly and provide details about your payment method.
- Monitor your email or phone for a response from customer service.
If you purchased through a credit card:
- Locate your most recent statement that includes the charge from e-zpassny.com.
- Call the number on the back of your credit card.
- When prompted, select the option for disputes.
- Provide your account information and state:
- You are disputing a charge from e-zpassny.com.
- Mention that the service was not utilized or that the renewal was unexpected.
- Ask the representative to initiate the refund process.
- Follow any instructions they provide for providing further details.
If you purchased through a mobile app:
- Open the app store where you purchased (Apple App Store or Google Play Store).
- For Apple:
- Tap on your profile picture in the top right corner.
- Select Purchased and find the e-zpass app.
- Tap on it and then select Report a Problem.
- Choose Request a Refund and provide reasons such as expiration of service without notice.
- For Google:
- Tap the menu icon and select Account.
- Select Purchase History.
- Find the e-zpass transaction and click on it.
- Tap Refund and explain the reason, focusing on not using the service.
- Wait for an email confirmation regarding your request.
Tips and Tricks for Getting a Conduent Business Services, LLC Refund
- Document Everything: Keep detailed records of all transactions, communications, and screenshots related to your account.
- Be Clear and Concise: Clearly state the reason for the refund in a straightforward manner.
- Use Specific Language: Reference specific terms like "unauthorized charge" or "not as described" to strengthen your case.
- Contact Hours Matter: Try to call during mid-week and mid-morning when call volumes are lower.
- Ask for a Supervisor: If the first representative can’t assist you, politely request to speak with a supervisor.
- Utilize Social Media: Reach out via Twitter or Facebook; public inquiries often prompt quicker responses.
- Follow Up: If you don’t hear back within a week, follow up with another call or email.
- Be Persistent: If initially denied, ask for the reasoning and provide counter-evidence if available.
- Use Alternative Communication: If calling isn't effective, try emailing or using the online contact form; this leaves a paper trail.
- Be Polite but Firm: Maintain a courteous tone while being assertive about your rights to a refund.
- Check for Special Circumstances: Some users found success by citing specific events or policies that could warrant a refund.
- Leverage Other Reviews: Reference positive outcomes shared by other users to bolster your request.
- Timing is Key: Make requests soon after the transaction, ideally within the first few days.
- Consider Filing a Complaint: Mention the possibility of escalating the issue to a consumer protection agency if not resolved.
Why Do People Request Refunds from Conduent Business Services, LLC
- Unauthorized Charges: Customers may discover charges for tolls they did not incur.
- Billing Errors: Mistakes in billing, such as overcharges or duplicate charges.
- Account Closure: Requests for refunds following the closure of their E-ZPass account.
- Non-receipt of Services: Customers can seek refunds for services not rendered or expected benefits not provided.
- Lost or Stolen Tags: Refund requests for tags that are lost or stolen before deactivation.
- Discrepancies in Toll Charges: Differences between billed amounts and expected toll fees.
- Moving Out of State: Changes in residence prompting customers to return tags and request refunds.
- Account Inactivity: Refunds for balances remaining after a period of inactivity.
- Policy Changes: Refund requests due to changes in company policies affecting usage.
- Customer Service Issues: Frustration with inadequate responses to inquiries leading to refund requests.
Conduent Business Services, LLC Refund Script
Script
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Dear Conduent Business Services Team,
I hope this message finds you well. I am writing to address a billing issue I recently encountered with my E-ZPass account. I noticed an accidental charge that I believe was made in error, and it has caused some unexpected difficulties.
I kindly request a review of this charge and would appreciate your assistance in processing a refund. Thank you for your understanding and prompt attention to this matter.
Sincerely,
[Your Name]
Conduent Business Services, LLC Refund Policy
To terminate your E-ZPass® New York Business Account, submit a written request and return the Tag to an E-ZPass Customer Service Center, either in person or by certified mail. After deducting any outstanding charges, any remaining balance will be refunded to you, either by check or credit to your credit card, depending on your account replenishment method.)
The Easiest Way to Get a Conduent Business Services, LLC Refund
If you’re frustrated trying to get a refund from Conduent Business Services, LLC—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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