How to Get an edX Refund

If you purchased through edx.org directly:

1. Log in to your edX account.
2. Navigate to your Dashboard.
3. Click on Account in the top right corner.
4. Select Purchases from the dropdown menu.
5. Locate the purchase you want to dispute and click on Details.
6. Look for the Request Refund option and click it.
7. Fill in the form explaining your reason for the refund, highlighting key points such as:
• The subscription was renewed without prior notice.
• The account was unused after the purchase.
• Issue with quality or access to the course.
8. Submit your refund request.
9. Check your email for a confirmation and follow up if you do not hear back within a week.

If you purchased through Apple:

1. Open the Settings app on your device.
2. Tap on your Apple ID at the top of the screen.
3. Select Subscriptions.
4. Find the edX subscription in the list and tap on it.
5. Tap on Report a Problem or Cancel Subscription.
6. Choose Request a Refund.
7. Use brief messaging like:
• “I did not authorize this renewal.”
• “I have not used this subscription since the last charge.”
8. Submit your request and monitor your email for updates.

If you purchased through Google Play:

1. Open the Google Play Store app.
2. Tap on the Menu icon (three horizontal lines) in the top left corner.
3. Select Account.
4. Scroll down to Purchase History.
5. Locate the edX purchase and tap on it.
6. Click on Report a Problem.
7. Choose Request a Refund.
8. State your case succinctly with phrases like:
• “The subscription auto-renewed without notice.”
• “The service was not used at all.”
9. Complete your request and wait for a response via email.

If you purchased through a gift card:

1. Contact edX customer support directly via their Help Center.
2. Provide your account email and gift card details.
3. Explain the reason for your refund request, emphasizing:
• The gift card was used for a service that did not meet expectations.
• The course was never accessed after purchase.
4. Submit your inquiry.
5. Follow up if you haven't received a response in 5-7 business days.