Overview
eHarmony is a dating site and app designed to help people find real love based on compatibility. They offer a Compatibility Quiz that helps understand what you value most in a relationship and matches you with others who fit well with your personality and needs. Members get a list of potential matches updated regularly, and there are options to send messages and interact easily. They focus on creating authentic connections rather than just looks, with safety measures to keep the platform trustworthy. They also provide customer support all year round. Over 2 million couples worldwide have met through eHarmony.
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Information was sourced directly from eHarmony's official website pages explaining their services, features, and approach to matchmaking in simple consumer-oriented language.
How to Get a eHarmony Refund: Step by Step
If you purchased through eHarmony direct credit card payment:
- Email support@eharmony.com with your transaction details, reason for refund request, and any proof of the issue.
- Call eHarmony Customer Service at +1-917-730-8347 available 8 AM–5 PM PT to request a refund and provide your account and payment details.
- Use the live chat feature on the eHarmony website to report your refund issue and follow their instructions.
- If the refund is denied, escalate the request by emailing executives at CarlosRobles@eharmony.com or GarethMandel@eharmony.com.
- As a last resort, submit a Better Business Bureau (BBB) complaint or pursue small claims court for larger amounts.
If you purchased through Apple (App Store):
- Open a browser and sign in to reportaproblem.apple.com.
- Tap or click on "I'd like to," then choose "Request a refund."
- Select the reason for your refund request and click Next.
- Find your eHarmony subscription purchase in the list and select it, then submit the refund request.
- Wait 24 to 48 hours for a status update.
- If approved, the refund will be processed to your original payment method but may take additional time.
- If the refund is denied, contact Apple Support for further assistance.
If you purchased through Google Play:
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Go to Payments & subscriptions > Subscriptions.
- Locate your eHarmony subscription in the list.
- Select Order History on play.google.com/store/account in a browser if needed.
- Find the eHarmony transaction and select Request a refund.
- If the refund is denied, escalate by calling eHarmony Customer Service at +1-917-730-8347.
Tips and Tricks for Getting a eHarmony Refund
- Act quickly: Contact eHarmony support within the first few days of subscription to increase chances of refund.
- Be polite but firm: Use polite language but clearly express dissatisfaction with the service or poor matchmaking results.
- Explain your dissatisfaction: Clearly state why you are unhappy, such as receiving few or irrelevant matches.
- Be persistent: Send multiple polite emails if needed to escalate the issue without being rude.
- Threaten but don’t bluff: Politely mention you may escalate to your bank or file a dispute if refund is not offered.
- Use multiple contact methods: Email customer service, call support, and if possible escalate through social media or BBB complaints.
- Cancel through all channels: When cancelling, ensure you stop payments via both eHarmony and PayPal or your bank to avoid future charges.
- Watch timing carefully: Refunds are more likely if cancellation happens within 3 days, so act within that window for best success.
- Escalate if needed: If initial requests are denied, escalate politely but firmly, citing specific contract terms or consumer protection rules.
- Document everything: Keep copies of all emails, chats, and cancellation confirmations to support your refund claim.
- Avoid harsh accusations: Avoid calling eHarmony a scam or accusing them of theft; stick to factual dissatisfaction and policy citing.
- Be ready to involve your bank: As a last resort, dispute charges with your credit card or bank if eHarmony refuses refund after multiple attempts.
Why Do People Request Refunds from eHarmony
- Failure to cancel subscription in time leading to unwanted auto-renewals and large charges.
- Refund denied because the refund request was made outside the cancellation policy.
- No warning or notification emails about auto-renewals or charges received.
- Subscription auto-upgraded to a more expensive plan without user consent.
- Continued billing and payments after user cancellation.
- Account closed but payments still taken and refund requests ignored.
- Difficulty cancelling payments especially when done through third-party payment services like PayPal.
- General dissatisfaction with quality of service and hidden charges creating distrust.
- Complaints about aggressive collections or threats if payment not made.
- Users suspecting unauthorized charges or subscriptions they did not agree to.
eHarmony Refund Script
Script
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Hello eHarmony Support,
I hope this message finds you well. I am reaching out regarding an issue I encountered with my account. I noticed an unexpected charge that I did not authorize, and it has caused some confusion on my end. I believe this may have been an accidental billing issue.
Given the circumstances, I kindly request a refund for this charge. I appreciate your prompt attention to this matter and look forward to resolving it quickly.
Thank you for your understanding and assistance.
Best regards,
[Your Name]
eHarmony Refund Policy
eHarmony has a 3-day cancellation policy allowing users to cancel their subscription without penalty within three business days of purchase. Written cancellation notices are required for refunds, which are processed within 10 days of receipt. In cases of death or verified disability, users may receive refunds for any unused prepaid services.
The Easiest Way to Get a eHarmony Refund
If you’re frustrated trying to get a refund from eHarmony—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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