Overview
EllieMD is a friendly online platform that connects you with healthcare professionals for convenient mental health support. They offer services like therapy sessions and consultations with licensed providers, all available from the comfort of your home. With EllieMD, you can easily book appointments, talk to experts about your concerns, and get personalized care tailored just for you. It's all about making mental health support accessible and simple for everyone!
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The description is based on an overview of EllieMD's services and is written in a casual, friendly manner to appeal to consumers.
How to Get a EllieMD Refund: Step by Step
If you purchased through elliemd.com directly:
- Visit the elliemd.com website.
- Scroll down to the bottom of the homepage and click on the "Contact Us" link.
- In the contact form, fill out your details:
- Name
- Email
- Membership type (specify if it’s a premium subscription)
- Message: Briefly explain your refund request. Mention that your recent renewal occurred without sufficient notice and the account was unused during the billing period.
- Submit the contact form and wait for a confirmation email.
If you purchased through Apple:
- Open the Settings app on your iPhone or iPad.
- Tap on your Apple ID at the top of the screen.
- Select Subscriptions.
- Find your EllieMD subscription and tap on it.
- Select Cancel Subscription. (This is required to initiate the refund process.)
- Go back to the Subscriptions page, then tap on Report a Problem. You might find this option near your relevant transaction.
- Choose the subscription you want a refund for, then select Submit a Refund Request.
- In the description, state that the subscription renewed without notice and you did not use the service during the billing cycle.
If you purchased through Google Play:
- Open the Google Play Store app on your device.
- Tap on the Menu icon (three horizontal lines) in the upper left corner.
- Select Account and then tap on Purchase History.
- Locate your EllieMD subscription in the list.
- Tap on the transaction and select Refund or Report a Problem.
- Choose the most relevant issue: select 'I want to request a refund'.
- In the following text box, explain that the subscription renewed without notification and that the account has been inactive.
If you purchased through PayPal:
- Log in to your PayPal account.
- Go to your Activity page.
- Locate and click on the transaction related to your EllieMD subscription.
- Select Report a problem on the transaction details page.
- Choose Refund or select ‘I didn’t authorize this’ if applicable.
- In the message field, clearly mention that the subscription auto-renewed without prior notification, and you were not using the service.
- Submit the request and monitor your email for further instructions from PayPal.
Phone
The phone is not available.
Tips and Tricks for Getting a EllieMD Refund
- Document Everything: Keep a record of all interactions, including dates, times, and any names of representatives you speak with.
- Be Polite but Firm: Use courteous language but assert your right to a refund to convey seriousness.
- Contact Customer Support via Multiple Channels: Try email, phone, and social media to maximize your chances of a response.
- Use Specific Language: Clearly state that you are seeking a refund rather than a resolution or exchange to avoid misunderstandings.
- Escalate When Necessary: If you’re not getting anywhere, request to speak with a supervisor or manager.
- Utilize Social Media: Post your issue on platforms like Twitter or Facebook; companies often respond quicker to public complaints.
- Time Your Request: Reach out early in the week and during business hours for the best chance of a timely response.
- Refer to Policies: Mention any policies that support your claim, which may encourage them to act in your favor.
- Share Personal Experience: Briefly explain why the product or service did not meet your expectations to create an emotional appeal.
- Follow Up Regularly: Don’t let your request go cold; send follow-up messages if you haven’t heard back.
Why Do People Request Refunds from EllieMD
- Product dissatisfaction: The product did not meet expectations.
- Incorrect item received: The item sent was not what was ordered.
- Defective product: The item was damaged or not functioning properly.
- Late delivery: The product arrived later than promised.
- Billing errors: Incorrect charges were applied to the account.
- Change of mind: Customer decided they no longer wanted the product.
- Subscription cancellations: Customer no longer requires the service.
- Unclear return policy: Customer was confused about return guidelines.
- Poor customer service: Experience with customer support was unsatisfactory.
- Quality not as described: The product did not match the online description or images.
EllieMD Refund Script
Script
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Dear EllieMD Team,
I hope this message finds you well. I recently noticed an accidental charge on my account related to my subscription, and I would like to request a refund for this billing issue. I have always appreciated your services, but this charge was unexpected and not what I intended.
Could you please assist me in processing this refund? Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
EllieMD Refund Policy
EllieMD offers a 30-day satisfaction guarantee, allowing customers to request a refund within that period if they are not satisfied with their purchase. All refund requests must be submitted through their customer support for proper processing.
The Easiest Way to Get a EllieMD Refund
If you’re frustrated trying to get a refund from EllieMD—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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