Support

Chargeback for Business

Get Chargeback

Overview
Difficulty
How to Get a EPB Refund: Step by Step
How to Contact EPB
Tips and Tricks for Getting a EPB Refund
Why Do People Request Refunds from EPB
EPB Refund Script
EPB Refund Policy
The Easiest Way to Get a EPB Refund

4.5

7,420 rated reviews

How to Get an EPB Refund

The Ultimate Guide to Getting an EPB Refund (epb.net)

Angelique. P

Published

July 14, 2025

Updated

July 21, 2025

Overview

EPB is a community-focused company that offers reliable internet, TV, and phone services, mainly in the Chattanooga area. They are known for providing super-fast internet connections, making streaming and gaming a breeze. EPB also offers a variety of television packages that include popular channels, along with phone services that keep you connected. Their goal is to provide top-notch service and support, helping folks stay connected in their homes and businesses. Plus, they are committed to giving back to the community, making Chattanooga an even better place to live!

Difficulty

12345678910

Easy Medium Very Hard

The description is based on simple and clear language to appeal to consumers looking for straightforward information about EPB's services.

How to Get a EPB Refund: Step by Step

If you purchased through EPB directly:

Visit the EPB website.
Click on the "Support" link located in the top navigation menu.
Select "Billing Inquiry" from the dropdown options.
Choose "Start a Chat" or "Contact Us" for email requests.
In your message, mention that your account was previously charged without your consent and specify the date of the charge.
Attach any relevant documentation, such as a screenshot of the charge, if possible.
Request a refund and provide any necessary account details to expedite the process.
Follow up if you do not receive a response within 3-5 business days.

If you purchased through a third-party provider (e.g., Apple, Google Play):

Identify the billing provider you used for the purchase.
For Apple: Open the Settings app, tap your Apple ID, then select "Subscriptions".

Find your EPB subscription and tap "Report a problem".
Explain that the subscription renewed without notice and request a refund.

For Google Play: Open the Google Play Store, tap on your profile icon, then go to "Payments & subscriptions".

Select "Subscriptions" and find your EPB subscription.
Tap on it, then choose "Refund" and provide a brief reason, such as you were charged unexpectedly.

For Roku: Go to the Roku website and sign in to your account.

Navigate to "My Account" and find the Subscriptions section.
Select "Manage Subscription" and click on "Request a Refund".
Mention the subscription was unused during the billing cycle to strengthen your case.

How to Contact EPB

Phone

+14236481372

cicweb@epb.net

Site

https://epb.com/support/

Get help with your refund

"This app saved me $127 in minutes"

Tips and Tricks for Getting a EPB Refund

Be Polite and Respectful: Always start the conversation courteously to establish a cooperative tone.
Document Everything: Keep records of all communications, including dates, names, and reference numbers.
Use Specific Language: Clearly state your request for a refund, including the amount and the reason, to avoid confusion.
Escalate When Necessary: If the first representative can't help, politely ask to speak to a supervisor.
Timing Matters: Call during business hours when staffing is typically higher for faster responses.
Leverage Social Media: Mention your issue on platforms like Twitter or Facebook for quicker attention.
Be Persistent: If your initial claim is denied, don’t hesitate to follow up and reiterate your case.
Know Your Rights: Familiarize yourself with consumer protection laws that pertain to refunds in your area.
Stay Calm Under Pressure: If conversations become heated, take a breather before continuing.
Offer a Solution: Propose an alternative beyond a refund, like a bill credit, if it’s applicable.

Why Do People Request Refunds from EPB

Service Disruption: Outages or interruptions in service.
Incorrect Billing: Errors in monthly charges or overbilling.
Unsatisfactory Service Quality: Poor internet speed or streaming issues.
Late Installation: Delays in service activation or equipment setup.
Equipment Malfunction: Issues with provided devices or modems.
Service Plan Changes: Dissatisfaction with plan upgrades or downgrades.
Promotional Misrepresentation: Failure to receive advertised discounts or offers.
Account Closure: Refund requests upon cancellation of service.
Transfer of Service: Issues when moving service to a new address.

EPB Refund Script

Script

Copy

Dear EPB Customer Service,

I hope this message finds you well. I am writing to bring to your attention a billing issue I encountered recently. I noticed an accidental charge on my account that I did not authorize, and I believe it is a mistake.

Given the circumstances, I would appreciate it if you could assist me in processing a refund for this charge. Thank you for your prompt attention to this matter. I look forward to your reply.

Best regards,

EPB Refund Policy

EPB's refund policies vary depending on the service and circumstances. Security deposits may be refunded upon request after 12 months of continuous service with a good payment record; if service is disconnected before this period, the deposit and any accrued interest are applied to the final bill, with any remaining amount refunded. For equipment purchases, such as Roku devices, all sales are final, and no returns are accepted unless the device is defective, in which case the Roku warranty applies. Additionally, if you cancel your EPB Smart Net Plus service, you must return the equipment to avoid a $100 charge for each unreturned router or extender.

The Easiest Way to Get a EPB Refund

If you’re frustrated trying to get a refund from EPB—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.

Start reclaiming your money today with Chargeback

Submit a refund request with Chargeback

Get help with your refund

"This app saved me $127 in minutes"

Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.