Overview
Essential Education is an online learning platform that helps people prepare for their high school equivalency exams like the GED and HiSET. They offer affordable and easy-to-follow classes that include practice tests and study videos. Besides exam prep, they provide courses to help with important life skills, like computer basics, job readiness (including resume building and interview skills), managing money, and planning for college entrance exams. They also offer a special course to help you create a personal plan for your career and motivation towards life changes. Overall, it's a helpful resource to get your education and skills up to speed for better job opportunities and life progress.
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The information directly comes from the official Essential Education website, detailing their main courses and services in simple terms accessible to consumers.
How to Get a Essential Education Refund: Step by Step
If you purchased through Essential Education Direct:
- Log in to your Essential Education account at essentialed.com.
- Cancel your subscription by clicking the Profile tab and then the Cancel Subscription link. Confirm the cancellation as directed.
- Within 7 days of enrollment, email info@essentialed.com or call (800) 460-8150 to request a refund, referencing your subscription cancellation confirmation.
- Include in your message that you are requesting a refund within the allowable 7-day enrollment period.
- Note that refunds for downloadable products may not be issued, and a 25% restocking fee may apply for other returned materials.
Tips and Tricks for Getting a Essential Education Refund
- Be polite but firm: Use respectful language while clearly stating your request for a refund.
- Document all communication: Keep records of emails, chat logs, and calls to support your case if escalation is needed.
- Request escalation: If initial support denies your refund, ask to speak with a supervisor or a higher-level manager.
- Use timing strategically: Contact them during business hours early in the week for quicker and more attentive responses.
- Highlight dissatisfaction clearly: Explain specifically why the product did not meet expectations or was defective.
- Mention consumer protection laws vaguely: Without quoting exact laws, imply you are aware of your rights as a consumer to encourage compliance.
- Avoid aggressive language: Aggression tends to lead to resistance; stay calm and factual.
- Leverage social proof discreetly: Mention (without threats) that you have seen others who have successfully gotten refunds.
- Follow up persistently but respectfully: Don’t hesitate to send follow-up messages if you don’t receive a timely reply.
- Consider bank or payment provider chargeback: As a last resort, mention you may dispute the charge through your card issuer if refund negotiation fails.
Why Do People Request Refunds from Essential Education
- Returns of shipped or online products are accepted within 7 days of receipt with approval.
- Refunds require approval in writing from Essential Education.
- Refunds issued only if returned materials are in saleable condition.
- No refunds for materials shipped from third-party vendors like Amazon.com.
- No returns or refunds for products damaged while in the customer's possession.
- No refunds for downloadable products.
- Enrollment refunds may be requested within 7 days of enrolling.
- Returned items are subject to a 25% restocking charge.
Essential Education Refund Script
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Dear Essential Education Team,
I hope this message finds you well. I'm writing to address a billing issue I encountered recently. I was charged for a service that I did not intend to purchase, and this has led to some dissatisfaction with my experience.
I would greatly appreciate it if you could process a refund for this accidental charge at your earliest convenience. Thank you for your understanding and assistance in resolving this matter.
Best regards,
Essential Education Refund Policy
Essential Education's refund policy allows customers to return shipped or online products within 7 days of receipt, provided they obtain written approval for the return. A 25% restocking fee applies, and refunds are only issued if the returned items are in saleable condition. Additionally, no refunds are available for downloadable products or items damaged while in the customer's possession.
The Easiest Way to Get a Essential Education Refund
If you’re frustrated trying to get a refund from Essential Education—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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