Overview
Felt is a super fun and easy way to send real, handwritten cards and gifts! You can pick from lots of card designs, add your own personal touch with your message (and even your own handwriting!), and they will print and mail it for you. It’s perfect for birthdays, thank you notes, or just to say hello. Plus, they have unique gifts like custom photo books and art prints that can make anyone's day special. It’s all about making it easy to connect with people you care about, no matter where they are!
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The description is based on the main services provided by Felt, focusing on their card and gifting solutions while ensuring it remains friendly and relatable for consumers.
How to Get a Felt Refund: Step by Step
If you purchased through Felt.com:
- Visit felt.com and log into your account.
- Navigate to the 'Help' section located at the bottom of the page.
- Select the 'Contact Us' option.
- Choose 'Billing Issue' from the topic options provided.
- In the message field, clearly state that you are requesting a refund for your membership, stating the reason for your request. Consider using phrases like:
- "The subscription renewed without notification"
- "I did not intend to renew my membership"
- "The account has been unused"
- Submit your request and keep track of the reference number provided in confirmation.
- Monitor your email for a response from the customer service team regarding your refund status.
If you purchased through Apple:
- Open the 'Settings' app on your iPhone or iPad.
- Tap your Apple ID at the top of the settings menu.
- Select 'Subscriptions' to view your active subscriptions.
- Find and select your Felt subscription.
- Tap on 'Cancel Subscription.' This must be done to initiate a refund.
- After cancellation, immediately open the Apple Report a Problem website.
- Log in with your Apple ID.
- Locate the Felt subscription and choose 'Report a Problem.'
- In the message box, mention:
- "I would like a refund for the recent renewal"
- "The subscription was not used after renewal"
- "I did not authorize the charge"
- Submit your request and check your email for further instructions.
If you purchased through Google Play:
- Open the Google Play Store app on your device.
- Tap on the menu icon (three horizontal lines) in the top-left corner.
- Select 'Subscriptions' from the menu.
- Find and tap on your Felt subscription.
- Select 'Cancel Subscription' to stop future charges.
- Go back to the Google Play menu and select 'Account.'
- Tap on 'Purchase History' and locate the Felt purchase.
- Tap on it and select 'Report a Problem.'
- In the message, use language like:
- "I'm requesting a refund for the subscription that renewed without notice"
- "The subscription is unused and was not intended to renew"
- Submit your request and keep an eye on your email for a response.
Tips and Tricks for Getting a Felt Refund
- Be **polite but firm** in your tone when contacting customer service.
- Use specific **details** about your order (e.g., order number, date of purchase) to streamline the process.
- Mention any **previous successful refunds** to hint at precedent.
- Escalate your request to a **supervisor** if the initial representative is unhelpful.
- Contact Felt during **off-peak hours** for potentially quicker responses.
- Utilize social media platforms to **publicly** express your issue; often prompts faster responses.
- Include any relevant **photos or documentation** that may support your case.
- Be prepared to **follow up** multiple times; persistence can pay off.
- Make sure to reference their **customer satisfaction guarantee** when applicable.
- Offer to **compromise** by suggesting alternatives like exchanges or store credit if a refund isn’t initially granted.
Why Do People Request Refunds from Felt
- Wrong item received: Customers receive a product that does not match their order.
- Defective product: The item is damaged or not functioning as expected.
- Late delivery: The order does not arrive within the promised timeframe.
- Product not as described: The item does not match the description or images on the website.
- Change of mind: Customers decide they no longer want the item after purchasing.
- Size or fit issues: The product does not fit as expected.
- Product quality concerns: The customer is unsatisfied with the quality of the product.
- Subscription cancellation: Customers want to cancel a subscription service and request a refund.
Felt Refund Script
Script
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Hello Felt Team,
I hope this message finds you well. I recently noticed an unexpected charge on my account related to my order, and I believe this may have been a billing issue. I was not intending to make this additional purchase, and it has caused some confusion on my end.
I kindly request a refund for this charge at your earliest convenience. I appreciate your understanding and assistance in resolving this matter.
Thank you for your help!
Best regards,
Felt Refund Policy
Felt offers a 30-day return policy for most products, allowing customers to return items for a full refund if they are unsatisfied. Items must be unused and in their original packaging, and customers are responsible for return shipping costs.
The Easiest Way to Get a Felt Refund
If you’re frustrated trying to get a refund from Felt—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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