Overview
Figure Lending LLC is a company that helps people get loans and manage their finances in a simple and straightforward way. They offer a range of services including home equity lines of credit, personal loans, and refinancing options. Basically, if you own a home and want to access some cash or if you need a loan for something big, like a car or home project, Figure is there to help. They make the process easy and fast, allowing you to apply online and often get a decision quickly. Plus, they focus on providing great customer service, so you have support along the way!
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The description is based on an overview of Figure Lending LLC's services tailored for ease of understanding for consumers.
How to Get a Figure Lending LLC Refund: Step by Step
If you purchased through Figure.com directly:
- Visit figure.com and log into your account.
- Navigate to the Help Center or Support section, usually found at the bottom of the homepage.
- Look for an option labeled Contact Us or Submit a Request.
- Select the category related to your inquiry, such as Billing or Refunds.
- Choose Request a Refund from the options provided.
- Complete the form with your account details and specific transaction information, including the reason for requesting a refund.
- Mention that the subscription renewed without notice.
- Emphasize that the account was unused during the billing period.
- State any issues encountered while using the service.
- Submit the request and keep a copy of any confirmation email for your records.
- Check your email for a response from customer support within 3-5 business days.
If you purchased through a mobile app (iOS or Android):
- Open the app store on your device (App Store for iOS, Google Play Store for Android).
- For iOS: Tap on your Profile Icon in the upper right corner, then select Purchased.
- Find the Figure Lending app in your list.
- Tap on it and select Report a Problem.
- Choose Products or Services and then Request Refund.
- Provide detailed information and mention any relevant issues, such as billing without use.
- For Android: Tap the Menu icon and select Account.
- Tap on Purchase History and locate your Figure app transaction.
- Tap on it and choose Request a Refund.
- Follow the prompts to complete your request, explaining any relevant details.
- Monitor your email for updates from the app store regarding your refund status.
If you purchased through a third-party service (e.g., PayPal):
- Log into your PayPal account.
- Navigate to Activity to locate the transaction associated with Figure Lending.
- Click on the transaction to view its details.
- Select the option Report a Problem.
- Choose Request a Refund and fill out the required information.
- Indicate reasons such as subscription renewal without notification.
- State that the service was not utilized during the billing period.
- Submit the claim and check your email for updates from PayPal regarding your request.
Tips and Tricks for Getting a Figure Lending LLC Refund
- Document Everything: Keep a detailed log of all communications with Figure Lending, including dates, times, and content of conversations.
- Be Direct: Clearly state your request for a refund in your initial communication; avoid unnecessary small talk.
- Use Specific Language: Refer to specific policies or terms from their website to strengthen your case.
- Be Polite but Firm: Maintain a respectful tone but convey your seriousness about obtaining the refund.
- Contact Different Departments: If customer service is unhelpful, try reaching out to different departments like billing or upper management.
- Utilize Social Media: Post your issues on their official social media pages to get quicker responses.
- Escalate Your Case: If initial contacts fail, ask for a supervisor or someone in a managerial role.
- Timing Matters: Call or email during non-peak hours for better chances of immediate assistance.
- Utilize Online Communities: Seek the advice of others who have successfully received refunds and adapt their strategies.
- Follow Up: Be persistent; follow up regularly until you receive a response or resolution.
- Be Prepared for Negotiation: Know the outcome you want and be ready to negotiate if necessary.
- Utilize Email: Written communication can serve as proof, so consider emailing instead of calling.
- File a Complaint: If all else fails, consider filing a complaint with the Better Business Bureau as a last resort.
Why Do People Request Refunds from Figure Lending LLC
- Loan amount not disbursed as promised
- Higher interest rates than initially quoted
- Fees or charges that were not disclosed
- Loan processing delays causing inconvenience
- Inaccurate information in loan documentation
- Change of financial situation during the loan term
- Customer service issues unresolved
- Cancellation of loan due to policy changes
- Fraudulent activity suspected on account
- Prepayment penalties unexpectedly applied
Figure Lending LLC Refund Script
Script
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Dear Figure Lending Team,
I hope this message finds you well. I am writing to address a billing issue that I encountered recently. I noticed an accidental charge on my account that I believe was made in error. After reviewing my transactions, I can confirm that this charge does not correspond to any service I utilized.
I kindly request a refund for this amount at your earliest convenience. I appreciate your attention to this matter and look forward to your prompt response.
Thank you for your assistance.
Best regards,
Figure Lending LLC Refund Policy
Figure Lending LLC does not publicly disclose a specific refund policy on their website. For detailed information regarding refunds, it's recommended to contact their customer support directly at myaccount@figure.com or call 888-527-1950.
The Easiest Way to Get a Figure Lending LLC Refund
If you’re frustrated trying to get a refund from Figure Lending LLC—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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