Overview
Findmypast is a family history website that helps you discover your roots and learn more about your ancestors. It's a place where you can look up census records, birth, marriage, and death certificates, and even discover old newspapers to see what life was like for your family in the past. They have a huge collection of records from places like the UK, Ireland, and the US, making it easy to trace your family tree. Whether you’re just starting out or have some experience, Findmypast offers tools and tips to guide you through the process of uncovering your family history. It’s a great resource for anyone curious about their family's story and where they come from.
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The description is directly extracted and summarized from the company's offerings and purpose, focusing on user-friendly language for general understanding.
How to Get a Findmypast Refund: Step by Step
If you purchased through findmypast.com:
- Visit the Findmypast website and log in to your account.
- Navigate to the ‘Account’ section.
- Select ‘Billing’ or ‘Subscription’ from the menu options.
- Locate the ‘Request a Refund’ link or button.
- Fill out the refund request form:
- Provide order details including the date and amount of the transaction.
- In the reason for refund section, mention that the subscription renewed without notice or that the account was unused.
- Submit the refund request form.
- Check for a confirmation email regarding your request.
- Follow up via email if you do not receive a response within a few days.
If you purchased through Apple:
- Open the Settings app on your device.
- Tap on your Apple ID at the top of the screen.
- Select Subscriptions.
- Find and tap on your Findmypast subscription.
- Select Cancel Subscription if necessary.
- Go back to the Settings app and open App Store.
- Select your profile icon in the top right corner, then Purchased.
- Locate the Findmypast app, then select it.
- Scroll down and tap Report a Problem.
- Select Request a Refund and choose the reason:
- State that you did not authorize the renewal.
- Or that the service was unused.
- Submit your request and check for an email confirmation.
If you purchased through Google Play:
- Open the Google Play Store app.
- Tap on the profile icon in the top right corner.
- Select Payments & Subscriptions.
- Find your Findmypast subscription and tap on it.
- Select Cancel Subscription if necessary.
- After canceling, go back to Payments & Subscriptions.
- Tap on Past purchases and locate the Findmypast transaction.
- Select the transaction and tap Request a Refund.
- In the request, mention that the subscription renewed without notice or that the service was not used.
- Submit your refund request and wait for a confirmation email.
Tips and Tricks for Getting a Findmypast Refund
- Be polite but firm in your communication to establish a respectful dialogue.
- Document everything—keep all emails, receipts, and chat logs related to your account and purchases.
- Use specific keywords like "refund" and "cancellation" prominently in your emails to grab attention.
- Ask for a manager if you’re not getting satisfactory help from customer service representatives.
- Contact them at off-peak hours for potentially shorter wait times and more attentive service.
- State your case clearly by detailing why you are eligible for a refund, citing any relevant policies.
- Follow up with multiple contact methods (e.g., email, chat, phone) if you don’t receive a timely response.
- Leverage social media by posting your experience publicly to prompt quicker responses.
- Be persistent—don’t hesitate to contact them multiple times if your refund is delayed.
- Ask about current promotions or potential account credits as a resolution if a refund isn’t granted easily.
- Join community forums to share experiences and gain insights on additional effective strategies.
- Highlight your loyalty as a customer if applicable; mention how long you have been using their service.
- Use the phrase "I’m considering my options" as a last resort to convey your seriousness about following through on potential escalation.
- Keep it brief—long emails may not be read fully; make your points quickly and effectively.
Why Do People Request Refunds from Findmypast
- Technical issues with the website or app preventing access.
- Inaccurate information in the records provided.
- Subscription confusion regarding renewal terms.
- Service not meeting expectations based on advertising.
- Change of mind after purchase.
- Duplicate charges on payment methods.
- Unresolved customer service issues affecting usage.
- Non-use of the service after a trial period.
- Payment errors during checkout.
- Family history not yielding results as anticipated.
Findmypast Refund Script
Script
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Dear Findmypast Customer Service,
I hope this message finds you well. I recently noticed an unexpected charge on my account related to my subscription. Unfortunately, I am dissatisfied with the service and believe a refund is warranted.
Could you please assist me in processing a refund for this charge? I appreciate your attention to this matter and look forward to your prompt response.
Thank you for your understanding.
Best regards,
Findmypast Refund Policy
Findmypast offers a 14-day cooling-off period for all purchases, allowing consumers to cancel and receive a full refund, provided no records have been viewed during this time. After this period, partial refunds are not available; instead, users should cancel auto-renewal to prevent future charges. Refunds can be requested by contacting their customer support team.)
The Easiest Way to Get a Findmypast Refund
If you’re frustrated trying to get a refund from Findmypast—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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