Overview
Frontend Mentor is a website that helps people improve their web development skills by offering real-life project challenges. You can choose from a variety of designs and templates to work on, and the best part is that you get to build them from scratch, just like a real job. They provide detailed instructions and resources to help you, and once you finish, you can share your work with the community for feedback. Whether you're just starting out or looking to step up your game, Frontend Mentor makes learning fun and practical!
Difficulty
12345678910
Easy Medium Very Hard
The description is based on Frontend Mentor's main offerings, which focus on skill development through hands-on projects.
How to Get a Frontend Mentor Refund: Step by Step
If you purchased through Stripe:
- Log into your Frontend Mentor account.
- Navigate to the Billing section.
- Locate your recent transaction history and find the subscription charge you wish to refund.
- Click on Contact Support or find the Help section.
- Fill out the contact form with the following details:
- Subject: Refund Request
- Describe that your subscription renewed without prior notice and emphasize that you have not used your account recently.
- Include the specific date of the charge and the amount.
- Submit the form and wait for their response, which generally takes up to 48 hours.
If you purchased through PayPal:
- Log into your PayPal account.
- Go to Your Activity to find the transaction related to Frontend Mentor.
- Click on the transaction to open its details.
- Select Report a Problem.
- Choose the option for Refund Request.
- In the description, mention that the subscription renewed unexpectedly and specify that you did not use the account.
- Submit your request and check your email for a follow-up from PayPal regarding the status of your refund.
If you purchased through Apple:
- Open the Settings app on your iPhone or iPad.
- Tap on your Apple ID at the top of the screen.
- Choose Subscriptions.
- Find and tap on your Frontend Mentor subscription.
- Scroll down and select Report a Problem.
- On the website, indicate that the subscription auto-renewed without notice and that you haven't utilized the service.
- Submit the request for a refund and monitor your email for updates.
If you purchased through Google Play:
- Open the Google Play Store app.
- Tap on the profile icon at the top right.
- Select Payments & subscriptions, then tap on Subscriptions.
- Find Frontend Mentor in the list and select it.
- Tap on Manage > Cancel Subscription.
- After cancellation, select Request a refund.
- In the text box, mention that the subscription renewed without your consent and highlight that the service has been unused.
- Submit your request and await confirmation from Google Play.
If you purchased through a credit/debit card directly:
- Open your email associated with Frontend Mentor and locate the receipt for your payment.
- Determine the support email for Frontend Mentor (usually listed on their website).
- Create a new email and include:
- Subject: Refund Request for Subscription
- The date of the charge and amount.
- State that the subscription auto-renewed unexpectedly and you have not used the account.
- Send the email and keep an eye on your inbox for their reply.
Phone
The phone is not available.
Tips and Tricks for Getting a Frontend Mentor Refund
- Be polite and concise in your initial message to support to establish a good rapport.
- State your reason clearly, focusing on specific issues or dissatisfaction with the product.
- Include relevant details like order numbers, dates, and any correspondence to make your case stronger.
- Use a friendly tone but also be assertive; express your expectation for a solution.
- Follow up if you don’t hear back within a few days; a gentle reminder can make a difference.
- Escalate the issue to a manager or higher authority if your initial request is ignored.
- Utilize social media to get a quicker response; sometimes public comments provoke faster action.
- Check for similar cases on forums to see what worked for other users and adapt your approach.
- Timing is key; submit your request early in the week when support teams may be more responsive.
- Remain calm even if responses are delayed or unsatisfactory; keeping a level head can lead to better outcomes.
- Don’t hesitate to mention consumer rights or protection laws if necessary, but do it respectfully.
Why Do People Request Refunds from Frontend Mentor
- Subscription not needed after initial purchase.
- Technical issues accessing the platform.
- Unsatisfactory quality of project files.
- Change of mind about learning via the platform.
- Content not as described or missing features.
- Billing errors or incorrect charges.
- Lack of support or assistance from the community.
- Difficulty with project complexity beyond skill level.
- Multiple purchases accidentally made.
- Platform not meeting expectations based on marketing claims.
Frontend Mentor Refund Script
Script
Copy
Dear Frontend Mentor Team,
I hope this message finds you well. I am reaching out regarding a billing issue I encountered recently. I noticed an accidental charge on my account that I did not authorize, and I am quite dissatisfied with the situation.
I would greatly appreciate your assistance in processing a refund for this charge at your earliest convenience. Thank you for your understanding and support.
Best regards,
Frontend Mentor Refund Policy
Frontend Mentor offers a 14-day money-back guarantee for individual purchases. If you are not satisfied with your purchase, you can request a refund within this period by contacting their support team, provided you haven’t used the resources excessively.
The Easiest Way to Get a Frontend Mentor Refund
If you’re frustrated trying to get a refund from Frontend Mentor—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
.svg)
.svg)
.svg)
.svg)
.png)
