Overview
Gentler is a user-friendly platform designed to help people improve their emotional health and well-being. They offer various services, including personalized self-care plans, guided meditations, and resources to tackle everyday stress and anxiety. It’s like having a supportive friend who gives you tips and tools to feel better and live your best life. Whether you need a moment to relax or some guidance on managing your feelings, Gentler is there to help you on your journey to emotional wellness.
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The description is based on an understanding of Gentler's services, simplified for easy reading. It avoids jargon and focuses on conveying the core offerings in a friendly manner.
How to Get a Gentler Refund: Step by Step
If you purchased through the website gentler.app:
- Go to gentler.app and log into your account.
- Navigate to the Profile section in the account menu.
- Locate and click on Billing or Subscriptions.
- Find the specific subscription or membership you wish to get a refund for.
- Click on the Request Refund option next to the purchase.
- In the message box, mention that the subscription renewed without notification and state that you have not utilized the service.
- Submit your refund request and check your email for confirmation.
- If you do not receive a response within a few days, follow up via the support link on the website.
If you purchased through Apple:
- Open the Settings app on your iPhone or iPad.
- Tap on your Apple ID at the top of the screen.
- Select Subscriptions.
- Find and tap on the subscription related to gentler.app.
- Scroll down and tap on Report a Problem or Cancel Subscription.
- When prompted, choose the option that mentions an unexpected charge or renewal.
- In the text box, explain that you did not receive prior notice of the renewal and emphasize that you have not used the service.
- Submit your request and check your email for confirmation from Apple.
If you purchased through Google Play:
- Open the Google Play Store app on your device.
- Tap the menu icon in the top left corner.
- Select Account.
- Under Purchase History, find the subscription for gentler.app.
- Tap on it, then select Refund.
- Explain that the subscription renewed without notice and that you haven't used the service.
- Submit the refund request.
If you purchased through Roku:
- Press the Home button on your Roku remote.
- Navigate to the Streaming Channels option.
- Go to My Channels and find gentler.app.
- Highlight the channel and press the * button on the remote.
- Select Manage Subscription from the options.
- Choose Cancel Subscription.
- After cancellation, visit the Roku website and log into your account.
- Go to Order History and find gentler.app; select it to request a refund.
- State that the subscription renewed unexpectedly and that you have not used it.
- Submit your refund request.
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Tips and Tricks for Getting a Gentler Refund
- Be concise and clear in your initial communication—state the reason for the refund request immediately.
- Use polite and professional language, but be assertive about your rights as a consumer.
- Document everything—keep records of transactions, communications, and any issues you've experienced with the service.
- Contact customer service during non-peak hours for a quicker response.
- Leverage social media—sometimes a public post will get faster attention than private messages.
- Reference any terms that support your claim during the conversation.
- Be persistent—if you don’t get a response, follow up regularly.
- Ask to speak to a manager if initial representatives are unhelpful.
- Use the chat feature on their website, as some users report quicker resolutions through chat than email.
- Timing matters—try making your request right before the weekend or right after product updates to catch them off guard.
- Consider a chargeback with your bank if you're not receiving the help you need.
- Join online communities for additional tips from others who have navigated similar situations successfully.
Why Do People Request Refunds from Gentler
- Service not as described: Users feel the features or benefits promised were not delivered.
- Technical issues: Frequent glitches or issues preventing use of the platform.
- Failed to meet expectations: Users found the service didn't align with their needs or goals.
- Poor customer support: Lack of timely and effective assistance from the support team.
- Unclear billing practices: Confusion over charges or unauthorized extra fees.
- Account cancellation: Users decided to stop using the service before the billing cycle ended.
- Incompatibility: The service did not work with their existing systems or software.
- Change of mind: Users realized the service wasn't what they wanted after purchasing.
Gentler Refund Script
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Hello Gentler Team,
I hope this message finds you well. I am reaching out regarding a billing issue that I encountered with my recent charge. It seems I was billed incorrectly, and I believe this may have been an accidental charge.
I would greatly appreciate it if you could assist me in processing a refund for this amount. Thank you for your attention to this matter, and I look forward to your prompt response.
Best regards,
Gentler Refund Policy
Gentler offers a 30-day money-back guarantee for subscriptions, allowing users to request a refund if they are not satisfied with the service within this period. After the 30 days, fees are non-refundable, but users can cancel their subscriptions at any time.
The Easiest Way to Get a Gentler Refund
If you’re frustrated trying to get a refund from Gentler—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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