How to Get a GLO Refund

If you purchased through Glo.com directly:

1. Visit glo.com and log in to your account.
2. Navigate to the Account Settings section found in the top right corner.
3. Select Billing from the menu.
4. Locate the Subscription Details area to find recent charges.
5. Click on Request a Refund next to the charge you wish to dispute.
6. Fill out the refund request form, mentioning that the subscription renewed without notice.
7. Submit the form and wait for an email confirmation regarding your request.

If you purchased through Apple:

1. Open the Settings app on your device.
2. Tap on your Apple ID at the top of the screen.
3. Select Subscriptions from the list.
4. Scroll to find your Glo subscription and tap it.
5. Tap on Report a Problem and select the option Request a Refund.
6. In the text box, specify that the account was unused or that you did not intend to renew.
7. Submit your request and check your email for a confirmation.

If you purchased through Google Play:

1. Open the Google Play Store app on your device.
2. Tap on your Profile icon in the top right corner.
3. Select Payments & Subscriptions, then tap Subscriptions.
4. Find your Glo subscription and tap on it.
5. Select Cancel Subscription if it hasn’t been canceled yet.
6. After cancellation, tap on Request a Refund and fill out the form stating that the subscription renewed unexpectedly.
7. Submit your refund request and wait for further instructions via email.

If you purchased through Roku:

1. Go to the Roku website and log into your account.
2. Select Manage Account.
3. Click on Billing from the menu options.
4. Locate the Glo subscription in your billing history.
5. Click on Request a Refund next to the charge.
6. In your request, emphasize that the account was not used for the entire billing period.
7. Submit the request and check for confirmation in your inbox.