How to Get a GMS Refund

If you purchased through gms.ca:

1. Visit gms.ca and scroll to the bottom of the page.
2. Click on the “Contact Us” link.
3. Choose the option for Customer Service.
4. Fill out the contact form with the following information:
   • Email Address: Use the email associated with your account.
   • Subject: Write "Refund Request".
   • Message Body: Clearly state that you are requesting a refund for an unused membership, including the reason for the request, such as "the subscription renewed without notice" or "I have not used the service since the last payment".
5. Review your request and ensure all information is accurate.
6. Submit the form and wait for a confirmation email.
7. Follow up via email if you do not receive a response within 7 days.

If you purchased through Apple:

1. Open the Settings app on your iPhone or iPad.
2. Tap on your Apple ID at the top of the screen.
3. Select “Subscriptions”.
4. Find the subscription for GMS and tap on it.
5. Tap on “Cancel Subscription” to stop future charges.
6. Scroll to the bottom and tap “Report a Problem”.
7. Choose the subscription you want to report, then select a problem type such as "Didn’t mean to purchase" or "Never used this subscription".
8. Write a brief explanation emphasizing your situation, such as "The subscription auto-renewed without notice".
9. Submit the report and await a response, checking your email for updates.

If you purchased through Google Play:

1. Open the Google Play Store app on your device.
2. Tap the three horizontal lines in the upper left corner to access the menu.
3. Select “Subscriptions”.
4. Find the GMS subscription and tap on it.
5. Tap “Cancel Subscription” to prevent further charges.
6. Head back to the menu and tap on “Account”.
7. Under the “Purchase history”, find the transaction related to GMS.
8. Tap on the transaction and select “Request a refund” or “Report a problem”.
9. Choose the reason for the refund, like “Item didn't work as expected” or “I didn’t mean to buy this”, and briefly explain that the account was unused.
10. Submit your request and check your email for the outcome.

If you purchased through a gift card:

1. Visit gms.ca and go to “Contact Us”.
2. Select Customer Service.
3. Fill out the contact form with:
   • Email Address: Your contact email.
   • Subject: “Gift Card Refund Request”.
   • Message Body: Indicate that you are seeking a refund for a gift card purchase, mentioning the reason such as "the service was not used" or "a mistake was made in purchase".
4. Double-check for accuracy and submit the form.
5. Monitor your inbox for a response, and follow up after a week if needed.