Overview
Groupon is a website and app where you can discover great deals on things to do, eat, and buy in your area. They offer discounts on local services like restaurants, spa treatments, fitness classes, and fun activities like escape rooms and adventure tours. You can buy these deals at a lower price than usual and use them to treat yourself or gift them to friends. It’s a great way to explore new places or save money on your favorite activities!
Difficulty
12345678910
Easy Medium Very Hard
The description is based on how Groupon works and the services it provides in easy-to-understand terms.
How to Get a Groupon Refund: Step by Step
If you purchased through Groupon.com:
- Visit the Groupon website and log into your account.
- Navigate to the "My Groupons" section, located at the top of the page.
- Locate the membership or recurring service you want to refund.
- Click on the specific deal to view details.
- At the bottom of the deal details, look for the "Request a Refund" link.
- Choose a reason for the refund from the dropdown (e.g., "Subscription renewed without notice").
- In the comment box, include details such as:
- Emphasize that you were unaware of the renewal.
- State that the account was unused.
- Mention any missed notifications about the billing.
- Submit your refund request.
- Check your email for a confirmation message regarding your refund request.
- If you don’t receive a response within a few days, follow up by contacting Groupon customer service via the Help Center.
If you purchased through Apple:
- Open the Settings app on your device.
- Tap on your Apple ID at the top of the Settings menu.
- Select Subscriptions.
- Find the Groupon subscription and tap on it.
- Scroll down and tap on Report a Problem (this may be a separate link depending on the iOS version).
- Select Request Refund and choose the reason for your refund.
- In your explanation, mention that the subscription renewed without notice and stress that you have not used the service.
- Submit your refund request.
- Check your email for the refund confirmation from Apple.
If you purchased through Google Play:
- Open the Google Play Store app on your device.
- Tap on the profile icon in the top right corner.
- Select Payments & subscriptions and then Subscriptions.
- Find your Groupon subscription and tap on it.
- Tap on Cancel Subscription.
- After cancellation, you will see the option to Request a Refund on the screen.
- Choose a reason for the refund, such as "I didn’t use the service." or "I did not authorize the charge."
- In the comment box, emphasize that there were no prior notifications for renewal.
- Submit your refund request.
- Look for an email confirmation regarding your refund request in your inbox.
If you purchased through Roku:
- On your Roku device, go to the Home Screen.
- Select Settings from the menu.
- Navigate to Privacy and then Manage Subscription.
- Locate your Groupon subscription from the list.
- Choose Cancel Subscription if necessary, then proceed to request a refund.
- Visit the Roku Support page and choose Contact Customer Support.
- Explain your situation, mentioning that the subscription renewed without notice and that you did not utilize the service.
- Provide any relevant account info to expedite your request.
- Submit your refund request through the support channel.
- Keep an eye on your email for confirmation regarding your refund.
Tips and Tricks for Getting a Groupon Refund
- Contact customer support via chat for quicker responses, as they often resolve issues faster than email.
- Be polite but firm in your communication; aggressive language can backfire.
- Clearly state your issue and include order details (order number, details of the deal) to expedite the process.
- Escalate to a supervisor if the first agent cannot help; often, higher-ups have more authority to issue refunds.
- Use social media to express your concerns publicly; companies often pay more attention to public complaints.
- Document everything: keep copies of communications and your original purchase confirmation.
- Check timing: contact Groupon shortly after the issue arises, ideally within a few days of the experience.
- Leverage negative reviews on forums to mention your situation, as companies may be responsive to public relations threats.
- Be persistent; follow up regularly if you don’t receive a timely response.
- Ask for store credit if a straight refund is not an option—some users have had more luck this way.
- Use the mobile app for reporting issues, as some users found better experiences on the app compared to the website.
- Seek assistance from consumer protection agencies if you're getting nowhere; sometimes just mentioning this can prompt action.
Why Do People Request Refunds from Groupon
- Expired deals before use
- Business closures or unavailability
- Poor quality of the service or product
- Misleading descriptions of the offer
- Cancellation by the vendor
- Inaccessible locations for the service
- Unexpected fees that were not disclosed
- Health or personal issues preventing use
- Scheduling conflicts with the service
- Issues with redemption process
Groupon Refund Script
Script
Copy
Hello Groupon Customer Service,
I hope this message finds you well. I recently noticed an unexpected charge on my account that I believe was made in error. Despite my attempts to resolve this, the issue remains, and I am dissatisfied with the service provided.
I kindly request a refund for this charge at your earliest convenience. Thank you for your attention to this matter. I appreciate your assistance and look forward to your prompt response.
Best regards,
Groupon Refund Policy
Groupon generally provides refunds for unused vouchers within three days of purchase. However, specific conditions apply depending on the deal type, so users should check the terms associated with each Groupon for more detailed information.
The Easiest Way to Get a Groupon Refund
If you’re frustrated trying to get a refund from Groupon—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
.svg)
.svg)
.svg)
.svg)
.png)
