How to Get a H&M Refund

If you purchased through H&M directly on hm.com:

1. Visit the H&M website and scroll to the bottom of the page.
2. Click on the ‘Customer Service’ link.
3. Select ‘Contact Us’ from the Customer Service options.
4. Choose ‘Email’ as your preferred method of contact.
5. In the email, provide your order number and state that you are requesting a refund for your membership.
• Mention any concerns such as automatic renewal without prior notice.
• Emphasize that the account was unused or not benefiting you.
6. Send the email and await a response from H&M's customer service team.

If you purchased through a mobile app:

1. Open the H&M app on your mobile device.
2. Navigate to the Account section.
3. Select Order History.
4. Find the relevant order for your membership subscription.
5. Tap on Request Refund. If this does not appear, contact customer service via the app.
• In your message, mention that you are seeking a refund for unwanted renewal.
• Clarify that you were not aware of an automatic renewal policy.
6. Submit the request and look out for confirmation.

If you purchased through PayPal:

1. Log into your PayPal account.
2. Click on Activity at the top of the page.
3. Locate the transaction related to your H&M membership.
4. Click on the transaction to open the details.
5. Select Report a Problem.
• Choose Request a Refund.
• In your report, mention that the subscription renewed unexpectedly, and you wish to dispute the charge.
6. Submit your report and monitor your email for updates from PayPal.

If you purchased through Apple:

1. Open the Settings app on your iPhone or iPad.
2. Tap on your Apple ID at the top.
3. Select Subscriptions.
4. Find and tap on your H&M subscription.
5. Select Cancel Subscription. Follow any prompts to confirm.
6. Go to the Apple Support website.
7. Find the Get Support option and select Billing Issues.
• Request a refund and communicate that the renewal was unwanted.
• Emphasize that the service did not meet your expectations.
8. Submit your request and wait for a confirmation from Apple.

If you purchased through Google Play:

1. Open the Google Play Store app.
2. Tap on the Menu icon (three horizontal lines).
3. Select Account.
4. Tap on Purchase History.
5. Find the H&M subscription and click on it.
6. Tap Request a Refund.
• In your request, state that the subscription renewed automatically without notice.
• Highlight any issues with the service being unwanted or unused.
7. Submit the refund request and review your email for an update from Google.