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Overview
Difficulty
How to Get a IDX Refund: Step by Step
How to Contact IDX
Tips and Tricks for Getting a IDX Refund
Why Do People Request Refunds from IDX
IDX Refund Script
IDX Refund Policy
The Easiest Way to Get a IDX Refund

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How to Get an IDX Refund

The Ultimate Guide to Getting an IDX Refund (idx.us)

Angelique. P

Published

July 25, 2025

Updated

August 1, 2025

Overview

IDX, found at idx.us, is a company that helps people find and manage their online information. They provide tools that let you control what personal information is out there about you on the internet, making it easier to protect your privacy. IDX also offers services to monitor your online presence, alerting you if your data is involved in any breaches. This way, you can stay informed and secure. Additionally, they help you with identity theft protection, making sure you're covered if anything goes wrong. It's all about keeping your personal information safe and giving you peace of mind when using the internet.

Difficulty

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The description is based on IDX's service offerings and aims to relate them simply for a general audience.

How to Get a IDX Refund: Step by Step

If you purchased through idx.us directly:

Visit the idx.us website and log in to your account.
Navigate to the 'Account Settings' or 'Billing' section.
Find the option for 'Manage Subscription' or 'Billing History.'
Locate the subscription or transaction you wish to refund.
Click on the 'Request Refund' option next to the relevant billing entry.
In the refund request form, clearly state that the subscription renewed without notice or the account was unused.
Submit the request and save any confirmation or reference number provided.

If you purchased through Apple:

Open the App Store on your device.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find the idx.us subscription and tap on it.
Select Cancel Subscription if required.
Open the Settings app, tap on your Apple ID, then go to Purchase History.
Find the subscription charge and tap on it.
Choose Report a Problem to initiate a refund request.
In your message, emphasize that the subscription renewed without notice and state your request for a refund.
Submit the form.

If you purchased through Google Play:

Open the Google Play Store app on your device.
Tap on your profile icon in the top right corner.
Select Payments & subscriptions and then Subscriptions.
Find the idx.us subscription and select it.
Tap on Cancel Subscription.
After cancellation, go back to Payments & subscriptions and select Library.
Go to your purchase history, locate the idx.us charge, and tap on it.
Select Request a refund.
In your message, mention that the subscription renewed without awareness and request a refund.
Complete the process as instructed.

If you purchased through Roku:

Power on your Roku device and navigate to the Home screen.
Select Streaming Channels and find the idx.us channel.
Press the * button on your remote to open the options menu for the channel.
Select Manage Subscription from the menu.
Choose Cancel Subscription to stop future payments.
Visit the Roku website and log into your account.
Go to Order History to find the idx.us transaction.
Locate the charge and click on it to see options.
Select Request a Refund.
In your message, emphasize that the charge was unexpected and clearly mention your request for a refund.

How to Contact IDX

Phone

800-888-8247

support@idx.us

Site

https://idx.us/contact

Get help with your refund

"This app saved me $127 in minutes"

Tips and Tricks for Getting a IDX Refund

Document Everything: Keep detailed records of all communications, including dates and names.
Use Clear Language: Be direct and concise in your requests; avoid jargon.
Leverage Emotional Appeal: Share a personal story about why the refund is important to you.
Ask for a Supervisor: If initial agents aren’t helpful, request to speak with a manager or supervisor.
Timing is Key: Reach out early in the day or right after a holiday when staff might be less busy.
Be Persistent: If you don’t get a response, follow up every few days to keep your request on their radar.
Utilize Social Media: Sometimes posting your issue on platforms like Twitter can prompt a quicker response.
Know Their Policies: Even if you’re ignoring them, having knowledge can help steer the conversation.
Offer to Close the Account: Mention that you’d consider closing your account as leverage for getting a refund.
Look for Patterns: If others have had success with certain phrases or approaches, try to replicate them.

Why Do People Request Refunds from IDX

Service not as described
Technical issues affecting usability
Unwanted charges on billing statement
Subscription cancellation not processed
Failed integration with existing systems
Inadequate customer support during troubleshooting
Poor quality of leads generated
Changes in business needs
Discrepancies in billing or pricing
Service disruptions during the subscription period

IDX Refund Script

Script

Copy

Dear IDX Support,

I hope this message finds you well. I am writing to bring to your attention a billing issue I encountered. I noticed an accidental charge on my account that I did not authorize. I would appreciate your assistance in processing a refund for this charge.

Thank you for your prompt attention to this matter. I look forward to your response.

Best regards,

IDX Refund Policy

IDX offers a money-back guarantee for their subscriptions, allowing users to request a refund within 30 days from the date of purchase if they are not satisfied with the service. After this period, refunds are typically not provided.

The Easiest Way to Get a IDX Refund

If you’re frustrated trying to get a refund from IDX—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.

Start reclaiming your money today with Chargeback

Submit a refund request with Chargeback

Get help with your refund

"This app saved me $127 in minutes"

Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.