Overview
Indigo Wild is a natural body care and home care brand best known for its Zum product line. They make handcrafted, aromatherapeutic products using high-quality, plant-based ingredients. Their range includes handmade soaps, lotions, balms, oils, bath salts, skin care items, lip care, laundry and hand soaps, room and body sprays, wool dryer balls, cleaners, and candles. They started in 1996 making goat's milk soap by hand and still use traditional methods for many products. Their products are free of harsh chemicals, mostly vegan and gluten-free, and they don't test on animals. They focus on using essential oils for wonderful, natural scents. Indigo Wild aims to make everyday routines feel special with their thoughtfully crafted products.
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The information comes directly from Indigo Wild's official About Us page, providing a clear and detailed description of their product lines, ingredients, values, and company mission in simple terms suitable for consumers.
How to Get a Indigo Wild Refund: Step by Step
If you purchased through Indigo Wild Zum Club subscription:
- Log in to your Zum Club account on indigowild.com.
- Navigate to your subscription details in the customer dashboard.
- Cancel your subscription at least 24 hours before the next scheduled order to stop future charges.
- If you need a refund, email thegoat@indigowild.com within 45 days of the charge with:
- Your full name, address, phone number, and email.
- Your preferred contact method.
- A brief description emphasizing why you are dissatisfied with the subscription or mention if the renewal occurred without notice.
- Date of purchase and location of purchase.
- Copy of the receipt or proof of purchase.
- You may be asked to provide pictures or return products if applicable.
- Wait for a response and follow any additional instructions the customer service provides.
If you purchased through the Wild U membership yearly subscription:
- Log in to your Wild University account at wilduniversity.com.
- Navigate to 'Settings' and then to 'Billing Info' section.
- Select ‘Cancel Membership’ or ‘End Subscription’ to stop future charges.
- To request a refund (only available within 7 days of yearly subscription enrollment), email support@wildforplanners.com with:
- Your full name and contact information.
- A request for a full refund mentioning the 7-day money-back guarantee.
- Brief explanation if desired (e.g., account unused or subscription renewed without notice can be compelling angles).
- Wait for an email confirmation regarding your refund request.
If you purchased through direct Indigo Wild product purchase:
- Within 45 days of purchase, call 1-800-361-5686 or email thegoat@indigowild.com to request a refund.
- Include in your communication:
- Your full name, address, phone number, email, and preferred contact method.
- Provide a brief but clear reason for your dissatisfaction.
- Include date and place of purchase.
- Attach copy of receipt or proof of purchase.
- If approved, be prepared to provide pictures or ship the product back to:
Indigo Wild, LLC
3125 Wyandotte St.
Kansas City, MO 64111 - Wait for confirmation and refund processing from Indigo Wild customer service.
Tips and Tricks for Getting a Indigo Wild Refund
- Contact Indigo Wild within 30 days of receiving the product to initiate your refund request.
- Use polite but firm and calm language in all communications to maintain professionalism.
- Email thegoat@indigowild.com as your primary point of contact and keep detailed records of all correspondence.
- Mention their 45-day gratification guarantee to reinforce your eligibility for a refund.
- Be clear and detailed about the product issues such as dissatisfaction, damage, defects, or poor customer service to justify your refund.
- Prepare to return products at your own expense, as Indigo Wild does not provide return shipping labels.
- If the email route fails, escalate by calling their phone number (800-361-5686) for more direct communication.
- If local to Kansas City, consider an in-person visit to the Indigo Wild address to resolve the issue personally.
- Document the condition of the product thoroughly including photos or videos to support your claim.
- Be patient and persistent with follow-ups without showing aggression.
Why Do People Request Refunds from Indigo Wild
- Product dissatisfaction: customers feeling the product did not meet their expectations or left their "juju feeling lackluster."
- Product damage or staining: such as the frankincense myrrh laundry soap staining and ruining expensive linen sheets and clothes.
- Poor customer service: complaints of receiving generic or copy-paste responses without problem resolution.
- Product defects: customers returning items that are defective or broken.
- General dissatisfaction: customers not completely satisfied within the 30 to 45-day return or gratification guarantee window.
- Claims of possible scams or distrust: some customers questioning the legitimacy of the brand.
- Return process inconveniences: no return shipping labels provided by Indigo Wild, requiring customers to manage return shipping themselves.
Indigo Wild Refund Script
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Dear Indigo Wild Team,
I hope this message finds you well. I am writing to address a billing issue related to my recent purchase from your website. I noticed an accidental charge on my account that I did not authorize. I value your products greatly, but unfortunately, this issue has caused some dissatisfaction.
I kindly request a refund for the erroneous charge at your earliest convenience. Please let me know if you need any further information from my side to help facilitate this process.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Indigo Wild Refund Policy
Indigo Wild's refund policy allows customers to request a refund or replacement within 30 days of purchase if they are not satisfied with their product. Customers can reach out via phone, email, or in person, although the company does not provide return shipping labels and may ask for product returns for quality feedback.
The Easiest Way to Get a Indigo Wild Refund
If you’re frustrated trying to get a refund from Indigo Wild—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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