Overview
Instructure, Inc. is a company that makes tools to help teachers, students, and educational institutions work better together. They are best known for their platform called Canvas, which is a powerful learning management system (LMS). Essentially, it’s like a virtual classroom where teachers can post assignments, share resources, and communicate with students. Canvas makes it easier for students to keep track of their work, submit assignments, and find help when they need it. Besides Canvas, Instructure also offers services to help schools manage their learning experiences and track progress. Overall, they aim to make learning more engaging and organized for everyone involved.
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The description is based on a general understanding of Instructure's mission and services, simplified for a consumer audience to ensure clarity and accessibility.
How to Get a Instructure, Inc. Refund: Step by Step
If you purchased through Instructure.com:
- Visit the Instructure website and log in to your account.
- Navigate to the Support section, typically found in the footer or main menu.
- Click on Contact Us.
- Select Billing as your inquiry type.
- Fill out the contact form with the following details:
- Subject: Refund Request
- Message: Mention that the subscription renewed without notice and state the date of the renewal. Emphasize that the account was unused and provide any related information (billing amount, service type).
- Submit the form and wait for a confirmation email.
- Check your email regularly for the response. If no response after 3 business days, follow up with another inquiry using the same steps.
If you purchased through Apple:
- Open the Settings app on your device.
- Tap your Apple ID at the top of the screen.
- Select Subscriptions.
- Find and tap on the Instructure subscription.
- Select Cancel Subscription.
- After cancellation, go back to the Subscriptions menu and select the subscription again.
- Tap Report a Problem and choose Request a Refund.
- In the text box, state that the subscription renewed without notice and that the account was unused, requesting a refund due to these circumstances.
If you purchased through Google Play:
- Open the Google Play Store app on your device.
- Tap the Menu icon (three horizontal lines) in the top-left corner.
- Select Account and then Purchase History.
- Find the Instructure subscription in the list.
- Tap on it and select Refund.
- Complete the on-screen prompts, mentioning that the subscription renewed without notice and noting that the account was unused.
If you purchased through Roku:
- Visit the Roku website and log into your account.
- Go to your Account settings.
- Navigate to Manage Subscription.
- Locate the Instructure subscription and select Cancel Subscription.
- After cancellation, scroll to Support at the bottom of the page.
- Click on Contact Us and select Billing.
- Send a message requesting a refund, emphasizing that the subscription renewed without notice and referencing the unused account.
Tips and Tricks for Getting a Instructure, Inc. Refund
- Be **concise and polite** in your communication; avoid emotional language.
- Start with the **initial support channels** to document your request before escalating.
- Use specific **keywords** related to your situation to improve the visibility of your case.
- Follow up **regularly** but not excessively; every few days is a good balance.
- If initial attempts fail, ask to speak with a **supervisor** or higher-level support agent.
- Express understanding of their **policies**, but firmly state your reasons for the refund.
- Provide **documented evidence** of your purchase and reasons for seeking a refund.
- Timing your request early in the week can ensure quicker responses.
- Consider contacting them through **multiple channels** (email, phone, chat) for better outreach.
- Leverage **social media** to highlight your issue if traditional methods fail.
- Join **forums** or support groups to see what has worked for others.
- If you have been charged automatically, mention **dissatisfaction** with auto-billing to strengthen your case.
- Stay calm and avoid aggressive language; being **understanding** can go a long way.
- Document all **interactions** as evidence of your attempts to resolve the issue.
- Post your issue publicly on **Reddit** or similar forums; companies tend to respond quicker to public feedback.
- Check if they have any **promotions** or policy changes that could apply to your situation.
Why Do People Request Refunds from Instructure, Inc.
- Technical issues preventing access to courses or materials.
- Course content not matching the description or being outdated.
- Billing errors such as incorrect charges or double billing.
- Change in personal circumstances such as job loss or medical issues.
- Unsatisfactory customer service responses or support.
- Failure to meet educational goals or expectations from the course.
- Cancellation of a course by Instructure.
- Incompatibility with required software or hardware.
- Access to materials limited beyond advertised terms.
- Disruptions in service delivery affecting the learning experience.
Instructure, Inc. Refund Script
Script
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Dear Instructure Support Team,
I hope this message finds you well. I am writing to address a billing issue I encountered recently. I noticed an accidental charge to my account that I did not authorize, and I believe there may have been a misunderstanding regarding my subscription.
Given the situation, I kindly request a refund for this charge. I appreciate your attention to this matter and look forward to resolving it promptly.
Thank you for your help!
Best regards,
Instructure, Inc. Refund Policy
Instructure's refund policies vary depending on the specific service or product. For Canvas Network courses, users can request a refund within 14 days of payment or course start, provided they haven't completed more than 50% of the course content.) For other services, such as the Canvas Certified Educator program, refunds are not provided for courses that are in progress.) Additionally, Instructure's Master Terms and Conditions state that all fees are non-refundable, except as expressly set forth in the agreement.)
The Easiest Way to Get a Instructure, Inc. Refund
If you’re frustrated trying to get a refund from Instructure, Inc.—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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