Overview
Intuit is a company that helps people manage their money and taxes easily. They offer TurboTax, which helps you do your taxes quickly and correctly. Credit Karma is another service they have that helps you check your credit score and find ways to save money. They also offer QuickBooks Self-Employed, which is a tool for freelancers and small business owners to track their income and expenses. Overall, Intuit makes money stuff simpler so you can focus on other things.
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The information was directly taken from Intuit's official website, which clearly lists these services aimed at consumers in simple terms.
How to Get a Intuit Refund: Step by Step
If you purchased through Intuit.com directly:
- Sign in to your Intuit account at intuit.com.
- Navigate to the Products & Billing section.
- Locate the product or subscription you want a refund for.
- Find the associated order or invoice number.
- Use the Intuit Refund Request portal at accounts.intuit.com/app/oirr (or the Refund Request section in your account) to start the refund request.
- Enter the product, order/bill number, and email address associated with the purchase.
- Click "Find my order details" to verify your purchase.
- Review your order details and select the item(s) you want refunded.
- Choose the reason for the refund from the dropdown menu.
- Provide additional details if applicable.
- Fill in your contact details and mailing address accurately.
- Submit the refund request form.
- You will receive an email about the status of your refund request within three business days.
If you purchased through the Apple App Store or Google Play Store:
- Open the Settings app on your mobile device.
- Tap your Apple ID (iOS) or Google account (Android).
- Select "Subscriptions" from the menu.
- Find and select your Intuit service subscription.
- Tap "Report a Problem" or tap the receipt or purchase history link to request a refund.
- Choose the reason that fits your situation, e.g., "Subscription renewed without notice" or "Service was unused." Emphasize that the account was not used or that the charge was unexpected to increase chances of approval.
- Submit the refund request through the app store interface.
If you purchased through another retailer or reseller:
- Locate your purchase receipt or invoice from the retailer.
- Visit the Intuit refund request form and select "From another retailer."
- Enter your product license code and retailer details.
- Fill in the date of charge and upload a receipt.
- Select the reason for the refund and enter the refund amount requested.
- Provide additional details if necessary.
- Fill in your contact information and mailing address.
- Submit the form and wait for further communication.
Email
The email is not available.
Tips and Tricks for Getting a Intuit Refund
- Be polite but firm when explaining your issue; avoid aggressive language but emphasize the financial impact and inaccuracies.
- Request to speak to a manager or supervisor early in the call to escalate your refund request above frontline agents.
- Document everything: keep records of all communication, dates, times, and names of representatives.
- Use the refund request form on Intuit’s website as a formal step in the process even if it leads to delays.
- Follow up persistently through calls and chats; repeated contacts increase the chance your case will be reviewed.
- Leverage timing: request refunds within 60 days, and try calling right when customer service opens or during less busy hours for faster service.
- Threaten a chargeback with your bank if all else fails; some users report quick refunds after initiating a chargeback.
- Show proof of poor service or errors such as mistakes on your tax forms or billing errors to support your case.
- Avoid getting stuck in long IVR menus by requesting a direct callback or using chat support when voice support is unhelpful.
- Be aware of upsell traps; some refunds are denied after users miss cancellation screens or purchase add-ons unintentionally.
- Know that there may be no option to appeal a refund denial, so persistence and escalation are key.
- Consider social media or posting on forums to get attention from Intuit’s customer relations teams.
Why Do People Request Refunds from Intuit
- Technical issues, such as loss of a product feature like bank connections
- Loss of data
- Power outages
- Loss of business and/or revenue
- Lack of usage and/or activity (if the product isn’t being used)
- Incorrect billing or charges
- Dissatisfaction with product under satisfaction guarantee policies
- Subscription cancellations seeking prorated refunds (which may not be provided)
- Requests within refund eligibility periods such as 60-day money back guarantees on annual subscriptions
Intuit Refund Script
Script
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Hello Customer Support,
I hope this message finds you well. I am writing to bring attention to a billing issue I encountered with my account. It appears that I have been charged for a service that I did not intend to purchase, and I am quite dissatisfied with this unexpected charge.
I kindly request a refund for this amount and would appreciate your assistance in processing this as soon as possible. Thank you for your understanding, and I look forward to your prompt response.
Best regards,
Intuit Refund Policy
Intuit offers a 60-Day Money Back Guarantee for their QuickBooks Desktop software and annual subscriptions to QuickBooks Online. Customers can return these products for a full refund within 60 days of purchase if they are not completely satisfied, although this guarantee does not apply to certain purchases such as subscriptions other than annual ones and Intuit resource guides.
The Easiest Way to Get a Intuit Refund
If you’re frustrated trying to get a refund from Intuit—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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