Overview
IO Interactive is a game development company known for creating cool and immersive video games. They developed the Hitman series starting around 2000 and have made other fun games like Freedom Fighters, Kane & Lynch, and Mini Ninjas. They build their own game engine called Glacier, which helps them create detailed and interesting game worlds. They're an independent studio that makes big, exciting games for different platforms and are currently working on new projects including a James Bond game. Essentially, if you like video games with great stories and clever designs, IO Interactive is the company behind some of those experiences.
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The description is based on information directly from IO Interactive's official About page, summarizing their history, game development focus, notable game series, proprietary technology, and current projects in a simple, conversational style suitable for consumers.
How to Get a IO Interactive Refund: Step by Step
If you purchased through Epic Games Store:
- Go to your Epic Games account and navigate to the "Purchases" section.
- Find the order you want to refund and click the game title to expand the order details.
- If eligible, check the box next to the title and click "Request Refund."
- Select the reason for the refund in the pop-up window and click "Confirm Refund." Refunds are generally returned to the original payment method.
If you purchased through PlayStation Store:
- Ensure the refund request is made within 14 days of purchase and this is your first payment for the subscription.
- Check that you have not extensively used the subscription features as it could reduce your refund amount.
- Visit the PlayStation Support page and use the online assistant at the bottom right of the screen to request a refund.
- If needed, contact PlayStation Support directly via their contact options for refund requests.
If you purchased through Nintendo eShop:
- Note that refunds or credits for remaining time on Nintendo Switch Online memberships are not usually offered.
- If within 14 days of purchase, you have a statutory right to cancel the membership for a refund.
- Contact Nintendo Customer Support directly for refund assistance.
If you purchased through Xbox/Microsoft Store:
- Open your Microsoft Order history page.
- Select the relevant Xbox subscription order you want to refund.
- Click "Request a refund," provide detailed reasons for your refund request, and submit the form.
- Refunds are processed within 3-5 business days to the original payment method if approved.
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Tips and Tricks for Getting a IO Interactive Refund
- Act quickly: Request your refund within 14 days of purchase or as soon as the issue occurs.
- Contact the platform: IO Interactive does not handle refunds directly, so always initiate the refund through the platform where you purchased the game (Epic Games Store, PlayStation Store, Xbox Store, Nintendo eShop, etc.).
- Be persistent: Repeatedly contact support if your initial requests are ignored or denied.
- Use clear, firm, and professional language: Cite specific reasons such as game unplayability, misleading advertising, technical issues, or misrepresentation.
- Escalate politely: If the first support agent is unhelpful, request to escalate the issue to a supervisor or a higher-tier support person.
- Switch support contacts: If stuck, try contacting different support channels or agents to get a fresh perspective.
- Mention platform refund policies: Reference the platform’s refund rules and your eligibility to improve your chance of success.
- Highlight real issues: Emphasize concrete problems like bugs, broken features, or gameplay restrictions that affect your experience.
- Avoid chargebacks at first: Chargebacks can lead to account suspension; use them only as a last resort after all support avenues are exhausted.
- Keep communication professional but firm: Maintaining a polite tone while standing your ground is key to encouraging support cooperation.
- Use example refund scripts: Some users have found success using well-crafted letters explaining dissatisfaction and requesting prompt refunds.
Why Do People Request Refunds from IO Interactive
- Confusing purchasing process for the Hitman series, making it difficult for customers to understand what they are actually buying.
- Misleading sales and pricing, such as sales that advertised one game but actually included content for a different game.
- Need to watch videos or read articles to understand the different game editions and what each purchase includes.
- Expensive full versions
- Complicated upgrade paths and bundles that confuse buyers on what content they need to buy to access all features.
- Perceived prioritization of profit over customer experience by IO Interactive, leading to feelings of being mistreated as customers or fans.
- Frustration with DLC bundles and how content is split across multiple purchases.
- Lack of clarity and transparency in IO Interactive's product offerings.
IO Interactive Refund Script
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Dear IO Interactive Support,
I am writing to request a refund for a recent charge on my account that appears to be incorrect. I was surprised to find an unexpected billing issue that I did not authorize, and after reviewing the details, I believe this was an accidental charge.
I have always enjoyed your games and appreciate the quality you deliver. However, this unexpected charge has caused some dissatisfaction on my end. I would greatly appreciate your assistance in processing a refund promptly.
Thank you for your attention to this matter. I look forward to resolving this quickly.
Best regards,
IO Interactive Refund Policy
IO Interactive's refund policy states that customers must contact the platform from which the game was purchased to initiate a refund request, as they cannot process these directly. IO Interactive encourages players to submit a ticket for assistance and provides links to relevant support resources for various platforms.
The Easiest Way to Get a IO Interactive Refund
If you’re frustrated trying to get a refund from IO Interactive—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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