Overview
italki is an online platform that connects people wanting to learn a new language with native speakers who can teach them. You can find language teachers for 1-on-1 video lessons tailored to your needs. It also allows learners to practice speaking with free language exchange partners around the world. It’s a fun way to improve your skills, make new friends, and dive into different cultures—all from the comfort of your home! Plus, there are resources like community discussions and language challenges to keep you motivated.
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The description is based on a straightforward overview of italki’s services, aimed at making it easy for anyone to understand what they offer without using complex terminology.
How to Get a italki Refund: Step by Step
If you purchased through italki.com directly:
- Visit the italki.com website and log in to your account.
- Navigate to the Help Center by clicking on your profile icon in the top right corner and selecting Help.
- Scroll down and click on Contact Us.
- Select Billing as your topic and choose Refund Request as your sub-topic.
- In the message box, state that you would like to request a refund for your membership or subscription.
- Emphasize that the subscription renewed without notice.
- Mention if the account has been unused during that period.
- Provide any relevant account details to expedite the request.
- Submit the request and wait for a response, check your email for updates.
If you purchased through Apple:
- Open the Settings app on your iPhone or iPad.
- Tap on your Apple ID at the top.
- Select Subscriptions from the menu.
- Find and tap on your italki subscription.
- Tap on Report a Problem next to the subscription.
- Select the reason for your refund request.
- Choose Subscription renewed unexpectedly or Service not used.
- Follow the prompts to submit your refund request.
If you purchased through Google Play:
- Open the Google Play Store app on your Android device.
- Tap on the Profile icon in the top right corner.
- Select Payments & subscriptions, then tap on Subscriptions.
- Locate your italki subscription and select it.
- Tap Cancel subscription (if required) and then choose Request a refund.
- Fill out the refund form highlighting unexpected renewal.
- Mention that the account has been unused.
- Submit your refund request.
If you purchased through PayPal:
- Log in to your PayPal account.
- Navigate to Activity to find the transaction to italki.
- Click on the transaction to view details.
- Select Report a Problem.
- Choose Item not as described or Billing issues.
- Explain that you did not expect the subscription to renew.
- Mention if the account was unused.
- Submit your request and wait for PayPal's resolution.
Phone
The phone is not available.
Tips and Tricks for Getting a italki Refund
- Document everything: Keep thorough records of all communications with italki and relevant transaction details.
- Be polite but assertive: Use respectful language, but clearly state your request for a refund and reason.
- Use specific language: Reference italki's guidelines or policies informally to back your request.
- Time your request: Submit your refund request shortly after an issue occurs, ideally within a day or two.
- Leverage social media: If direct communication fails, post your issue on their social media channels to get quicker attention.
- Contact customer support multiple times: Don’t hesitate to reach out again if you don’t get a response; persistence can pay off.
- Escalate the issue: If no resolution is reached, ask to speak with a supervisor or higher-level support.
- Highlight your value as a customer: Remind them of your usage and commitment to the platform to encourage a favorable response.
- Use emotional appeal: Share personal reasons for the refund that might resonate with customer service representatives.
- Check for refunds on bonuses or promotions: Inquire if you qualify for any refunds associated with promotional credits or bonuses.
Why Do People Request Refunds from italki
- Class not as described: The lesson content did not match the description provided.
- Teacher unavailability: The teacher canceled the lesson at the last minute.
- Poor teaching quality: The teaching methods were not effective or met expectations.
- Technical issues: Problems with the platform or connectivity that disrupted the class.
- Scheduling conflicts: Unable to attend due to unexpected changes in personal schedule.
- Payment errors: Incorrect charges or double billing for lessons.
- Booking mistakes: Incorrect booking of the lesson time or teacher.
- Unsatisfactory teaching experience: Did not receive the level of service or engagement expected.
- Change of mind: Decided to discontinue lessons for personal reasons.
- Lessons not delivered: Did not receive the scheduled lessons due to various reasons.
italki Refund Script
Script
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Dear italki Support,
I hope this message finds you well. I am writing to address an issue regarding a recent charge to my account that I believe was made in error. Upon reviewing my billing statements, I noticed an unexpected charge that I did not authorize.
I kindly request a refund for this charge, as I am currently dissatisfied with this billing discrepancy. I appreciate your attention to this matter, and I look forward to your prompt resolution.
Thank you for your assistance.
Best regards,
italki Refund Policy
italki provides a refund policy that allows students to request refunds for classes under certain conditions, such as cancellations made before the lesson begins. If a lesson is not attended, a refund may not be issued, and any lessons must be canceled at least 24 hours in advance to qualify for a refund.
The Easiest Way to Get a italki Refund
If you’re frustrated trying to get a refund from italki—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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