Overview
ITV is a popular UK company best known for its streaming service called ITVX, where you can watch a wide range of shows including new exclusive shows, blockbuster movies, live events, and lots of boxsets all in one easy place. You can watch live TV channels directly on ITVX and choose from categories like news, drama, kids shows, true crime, reality TV, and more. There are free shows available and also an option to upgrade for premium content if you want even more. ITV also provides access to the latest news and live event coverage. It’s a simple way to enjoy TV and films from your home or on the go, and you can create a personal account to save your favorite shows and manage what you watch.
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The information is directly taken from the official ITV website which clearly explains the services offered by ITVX in simple terms for consumers, covering the various types of content available, live TV, premium options, and account features.
How to Get a ITV Refund: Step by Step
If you purchased through ITV.com directly:
- Go to the ITV website at www.itv.com and log in to your ITVX account.
- Navigate to the 'Manage Account' or 'Subscription' section by clicking your profile icon at the top of the page.
- While ITV does not offer partial refunds, if you want to request a refund, locate and use the customer support contact options such as chat or submitting a query form.
- When contacting support, mention that you want a refund for your ITVX Premium subscription payment, emphasizing if the subscription renewed without notice or the account was unused.
- Follow any instructions provided by customer support to complete your refund request.
If you purchased through Apple (iTunes):
- Open a web browser and visit the Apple refund portal at reportaproblem.apple.com.
- Sign in with your Apple ID linked to the ITVX subscription.
- Click "I'd like to", then select "Request a refund".
- Choose the reason for the refund, such as "subscription renewed without my consent" or "account unused," and click Next.
- Select the ITVX subscription from the list of your recent purchases and click Submit.
- Apple will review your request and contact you via email with the outcome.
If you purchased through Google Play:
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the upper right corner and select Payments & subscriptions.
- Tap Subscriptions, then find and select your ITVX subscription.
- Tap Refund or Report a problem, and choose the reason for your refund request, such as subscription renewed without your knowledge or the account was unused.
- Complete the form and submit your request.
- Google Play will review and respond to your refund request via email.
Email
The email is not available.
Tips and Tricks for Getting a ITV Refund
- Be polite but firm in your initial contact; friendly language encourages a cooperative response.
- Act quickly and request a refund as soon as you notice the issue to increase chances of success.
- Document everything including dates, times, names of representatives spoken to, and details of interactions.
- Escalate calmly if the first point of contact is unhelpful by asking to speak to a supervisor or manager.
- Use social media publicly tagging ITV can sometimes prompt faster resolutions.
- Reference consumer rights generally without citing the official policy verbatim, to show you know your rights.
- Push for a direct refund rather than credit or vouchers, emphasizing it is the preferred resolution.
- Be persistent with follow-ups, but keep communications polite and professional.
- Try different communication channels such as email, phone, and online chat to find the most effective method.
- Time your requests strategically for mid-week or mid-morning when customer service tends to be less busy.
- Leverage community support by mentioning you have seen others with similar successful refund experiences online.
Why Do People Request Refunds from ITV
- Technical issues causing invalid competition entry or vote where the customer has been charged.
- Disputes over ITV competitions, votes, or charitable appeals where facts and terms compliance are evaluated.
- Complaints related to premium rate services (PRS) which are regulated and may require detailed investigation.
- Unhappy customers with subscription or service outcomes seeking refunds based on service dissatisfaction.
- Refunds due to errors or faults in subscription or transaction processing.
- Cases where refund decisions are made at ITV's sole discretion, especially for premium rate services.
ITV Refund Script
Script
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Dear ITV Customer Services,
I hope this message finds you well. I am writing to address a billing issue that has resulted in an unexpected charge on my account. I believe this charge was made in error and does not reflect my usage or agreement with your services. Given the circumstances, I kindly request a refund for this charge.
I appreciate your attention to this matter and look forward to your prompt response. Thank you for your help.
Best regards,
ITV Refund Policy
ITV's refund policy states that refunds for paid services can be requested, but are issued at ITV's sole discretion. Refunds will be processed within 14 days if they are confirmed payable, and requests related to competitions or technical issues will be evaluated case by case. ITV's decisions regarding refunds are final.
The Easiest Way to Get a ITV Refund
If you’re frustrated trying to get a refund from ITV—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.