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Overview
Difficulty
How to Get a Ivy Refund: Step by Step
How to Contact Ivy
Tips and Tricks for Getting a Ivy Refund
Why Do People Request Refunds from Ivy
Ivy Refund Script
Ivy Refund Policy
The Easiest Way to Get a Ivy Refund

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How to Get an Ivy Refund

The Ultimate Guide to Getting an Ivy Refund (ivy.com)

Angelique. P

Published

July 25, 2025

Updated

August 1, 2025

Overview

Ivy is a company that helps you keep track of all your home and garden needs in one easy place. They offer services like yard care, cleaning, and even handyman help for those small repairs around the house. It’s perfect if you want to make your home look great without the hassle of doing everything yourself. Ivy connects you with local professionals who can help get the job done right, making it super easy to maintain your space and keep it cozy.

Difficulty

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The description is based on a simplified summary of the services offered by Ivy, aimed at consumers without using complex or corporate jargon.

How to Get a Ivy Refund: Step by Step

If you purchased through Ivy.com directly:

Go to the Ivy.com website and log into your account.
Navigate to the Account Settings section, usually found in the top right corner.
Click on Billing Information or Subscriptions.
Find the transaction or membership you wish to refund and click on Request Refund.
Fill out the refund request form, ensuring to mention that the subscription renewed without prior notice.
Submit the form and check for a confirmation email regarding your refund request.

If you purchased through Apple:

Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find your Ivy subscription and tap on it.
Select Cancel Subscription (if applicable) and scroll down to find the option to report a problem.
Click on Report a Problem and state that the subscription was not used and that you wish to request a refund.

If you purchased through Google Play:

Open the Google Play Store app.
Tap on the Menu (three lines) in the top left.
Select Account and then Purchase History.
Find the Ivy subscription and tap on it.
Tap on Report a problem and explain that the service has not been used.
State that you would like a refund for the most recent charge.

If you purchased through a third-party provider (like Amazon):

Log into your account on the third-party provider's website.
Navigate to the Orders or Account section.
Find the transaction for Ivy and click on Order Details.
Select Return or Replace Items and then choose I want to request a refund.
In the comments, emphasize that the subscription was not intended to renew.
Submit your request and confirm you receive a notification regarding the status.

How to Contact Ivy

Phone

The phone is not available.

support@ivy.com

Site

https://www.ivy.com/contact

Get help with your refund

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Tips and Tricks for Getting a Ivy Refund

Be polite but firm in your communication; a respectful tone can yield better results.
Gather evidence such as screenshots of your transaction and any correspondence.
Clearly state why you deserve a refund; provide detailed explanations rather than vague requests.
Use specific language that signifies urgency, such as "I need this resolved quickly" to prompt faster responses.
Email during non-peak hours, like early mornings, to increase chances of a quick reply.
Utilize alternative contact methods like social media, as some users found success via Twitter or Facebook.
Follow up after 3-5 days if you don't hear back; persistence can pay off.
Ask to speak with a supervisor or escalate the issue to the next level if initial attempts fail.
Stay concise in your communication; long messages can be overlooked.
Consider sharing your experience on public forums or social media to apply pressure.

Why Do People Request Refunds from Ivy

Product not as described – The item received differs from what was advertised.
Defective item – The product is faulty or damaged upon arrival.
Incorrect size – The size received does not match the order specifications.
Late delivery – The product arrived later than the estimated delivery date.
Changed mind – Customer decided they no longer want the item after purchase.
Poor quality – The item does not meet the customer's expectation in quality.
Billing errors – Incorrect charges or double billing on purchase.
Subscription issues – Problems with subscription services or charges not authorized.
Customer support dissatisfaction – Lack of assistance with resolving a previous issue.
Unwanted auto-renewal – The subscription renewed without prior notice.

Ivy Refund Script

Script

Copy

Dear Ivy Support,

I hope this message finds you well. I’m writing to bring to your attention a billing issue I encountered recently. I mistakenly incurred an additional charge that I believe to be an error. After reviewing my account, I would like to kindly request a refund for this charge.

I appreciate your assistance in resolving this matter and look forward to your prompt response.

Thank you for your understanding.

Best regards,

Ivy Refund Policy

Ivy's refund policy allows customers to request a refund within 30 days of purchase if they are not satisfied with the product. Refunds are processed after the return of the product, which must be in its original condition.

The Easiest Way to Get a Ivy Refund

If you’re frustrated trying to get a refund from Ivy—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.

Start reclaiming your money today with Chargeback

Submit a refund request with Chargeback

Get help with your refund

"This app saved me $127 in minutes"

Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.