How to Get a Juo Refund

If you purchased through the Juo Website:

1. Open juo.app and log in to your account.
2. Navigate to the Account Settings section in the menu.
3. Click on Billing & Subscriptions.
4. Locate the Recent Transactions or Payment History option.
5. Identify the transaction you want refunded and click on Request Refund next to it.
6. Fill out the refund request form, ensuring to
   • state that the subscription renewed without notice,
   • and emphasize the account was unused.
7. Submit your request and wait for a confirmation email regarding your refund status.

If you purchased through Apple:

1. Open the Settings app on your iPhone or iPad.
2. Tap your Apple ID at the top of the screen.
3. Select Subscriptions.
4. Find and tap on the Juo subscription you wish to refund.
5. Scroll down to the bottom and tap on Report a Problem.
6. Select Request a refund from the options provided.
7. In the description field, mention that you are requesting a refund because the subscription renewed without notice.

If you purchased through Google Play:

1. Open the Google Play Store app.
2. Tap on your profile icon in the top right corner.
3. Select Payments & Subscriptions.
4. Tap on Subscriptions.
5. Choose the Juo subscription from the list.
6. Tap on Manage and then select Cancel Subscription.
7. After canceling, scroll to the Refund Request section and choose to request a refund.
8. Clearly explain in the notes that the account was unused to increase chances of approval.

If you purchased through a gift card:

1. Log in to your Juo account on the website.
2. Navigate to the Account Settings.
3. Go to Billing & Transactions.
4. Find the transaction associated with the gift card.
5. Click on Request Refund for the selected transaction.
6. In your request form, specify that you are seeking a refund because the account was not utilized.