Overview
JustGiving is a website that helps people raise money for their favorite charities and causes. Whether you’re running a marathon, celebrating a birthday, or just want to make a difference, you can create a fundraising page to collect donations online. Friends and family can easily contribute, and JustGiving makes it simple to share your fundraising efforts on social media. The platform supports thousands of charities, so you can choose one that means a lot to you. Plus, you can also donate directly to charities if you just want to lend a hand without fundraising yourself.
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The description is based on a simple overview of JustGiving's purpose and services, aimed at making it easy for consumers to understand how they can use the platform for fundraising and donations.
How to Get a JustGiving Refund: Step by Step
If you purchased through JustGiving.com:
- Visit justgiving.com and log in to your account.
- Go to the Your Account section, typically found at the top right of the homepage.
- Scroll down to Manage Donations or Manage Memberships.
- Locate the transaction or subscription you want to refund.
- Click on the specific transaction and look for a Request Refund option.
- If no direct option exists, head to the Contact Us section from the footer of the website.
- Select Get in Touch and choose the appropriate category (Billing/Refunds).
- Fill out the contact form with details including:
- Transaction ID
- Reason for Refund: Emphasize if the subscription renewed without notice or if the account was unused.
- Submit the form and wait for a confirmation email regarding your refund request.
If you purchased through Apple:
- Open the Settings app on your device.
- Tap on your Apple ID at the top of the screen.
- Tap on Subscriptions to view your active subscriptions.
- Find and select the JustGiving subscription.
- Tap Cancel Subscription if you haven’t already done so.
- After canceling, visit reportaproblem.apple.com to file your refund request.
- Log in with your Apple ID.
- Select the transaction related to your JustGiving subscription.
- Choose I'd like to request a refund and follow the prompts.
- Mention subscription renewal happened without notice.
If you purchased through Google Play:
- Open the Google Play Store app on your Android device.
- Tap on the Menu (three lines) and select Subscriptions.
- Find your JustGiving subscription and select it.
- Tap Cancel Subscription if needed.
- Visit play.google.com on your web browser and log into your account.
- Navigate to Order History.
- Find the transaction for JustGiving and click on Report a problem.
- Select Refund and specify the reason.
- Highlight that the subscription renewed unnecessarily or the account was not in use.
If you purchased through PayPal:
- Log into your PayPal account.
- Go to the Activity tab to find your JustGiving transaction.
- Click on the transaction for more details.
- Click on Report a problem.
- Select I didn't receive an item I purchased or similar option.
- In your message, mention the charge was unexpected or the subscription was not used.
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Tips and Tricks for Getting a JustGiving Refund
- Be clear and concise in your refund request email; state the amount and reason for the refund.
- Use polite language but be firm; a respectful tone often gets better results.
- Document everything; keep records of all correspondence related to your case.
- Escalate quickly if you don’t receive a response within a few days; ask to speak to a supervisor.
- Leverage social media; sometimes tweeting your issue tagged to JustGiving can prompt a faster response.
- Contact your bank; if the refund isn't processed, dispute the charge as a last resort.
- Timing matters; make your request shortly after the donation to increase chances of approval.
- Refer to similar cases from users who successfully obtained refunds; mention them if applicable.
- Follow up persistently; a constant reminder can keep your request on the radar.
- Use community support; ask in forums for tips or encouragement if you're facing difficulties.
Why Do People Request Refunds from JustGiving
- Duplicate donations made by mistake.
- Incorrect amount donated.
- Change of mind regarding the donation.
- Personal financial difficulties or unexpected expenses.
- Charity not meeting expectations or doubts about legitimacy.
- Technical issues during the donation process.
- Donation made for the wrong charity.
- Refund requested by the donor after a payment error.
- Fundraising event cancellation or postponement.
- Billing errors or unauthorized transactions.
JustGiving Refund Script
Script
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I hope this message finds you well.
I am writing to address a billing issue I encountered with my recent transaction on JustGiving. It appears I was accidentally charged an amount that I did not intend to authorize. I have always appreciated your platform, but this situation has caused some confusion for me.
I kindly request a refund for the unintentional charge. Thank you for your understanding and assistance in resolving this matter promptly.
Best regards,
JustGiving Refund Policy
JustGiving's refund policy states that donations made through their platform can be refunded, but this is generally only granted if the donation was made in error or if the charity is unable to use the funds. To request a refund, donors typically need to contact JustGiving directly within a specified time frame after the donation was made.
The Easiest Way to Get a JustGiving Refund
If you’re frustrated trying to get a refund from JustGiving—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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