Overview
Kartina TV is a popular online streaming service that brings a wide range of TV channels, movies, and shows right to your screen. It’s really great for anyone who loves watching their favorite content from home or on the go. With Kartina TV, you can access live TV channels, including news, entertainment, sports, and more, all tailored for Russian speakers. Plus, they offer a huge library of movies and series, so you can always find something to enjoy. You can watch on your smart TV, computer, or even on your phone, making it super convenient to stay entertained wherever you are.
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The description is based on general features and offerings of Kartina TV, simplified for easy understanding for everyday consumers.
How to Get a Kartina TV Refund: Step by Step
If you purchased through kartina.tv directly:
- Visit the kartina.tv website.
- Log into your account using your credentials.
- Navigate to the Support section of the website.
- Select the option for Contact Us or Customer Support.
- Fill out the support ticket form:
- Include your account details.
- In the message, state that you would like a refund for your subscription.
- Mention that the subscription renewed without notice and you did not intend to continue the service.
- Emphasize that your account was not used during the billing period in question.
- Submit the request and wait for a confirmation email.
If you purchased through Apple:
- Open the Settings app on your device.
- Tap on your Apple ID at the top.
- Select Subscriptions to view your active subscriptions.
- Find and tap on your Kartina TV subscription.
- Scroll down and select Report a Problem.
- Choose Request a Refund from the options.
- State your reason for the refund:
- Say your subscription renewed without due notification.
- Point out that the service was not utilized.
If you purchased through Google Play:
- Open the Google Play Store app on your device.
- Tap on the Menu icon (three horizontal lines).
- Select Account and then tap Purchase History.
- Find your Kartina TV subscription in the list.
- Tap on the subscription, then click on Refund.
- In the refund request form, mention:
- The subscription renewed without your consent.
- That you did not use the service in the past billing cycle.
If you purchased through Roku:
- Go to the Roku website and log into your account.
- Navigate to the My Account section.
- Click on Manage Subscription under Kartina TV.
- Find the option to Request a Refund.
- In your message, cite:
- That the subscription charged without prior warning.
- Your lack of usage during the billing term.
Phone
The phone is not available.
Tips and Tricks for Getting a Kartina TV Refund
- Document Everything: Keep a record of all communication with Kartina TV, including emails and chat logs.
- Use Direct Language: State your request clearly and assertively in your initial contact.
- Contact Customer Support: Reach out via multiple channels like email, chat, and phone for quicker responses.
- Ask for a Manager: If initial support is unhelpful, ask to escalate the issue to a supervisor or manager.
- Timing is Key: Contact them shortly after a billing cycle or error to strengthen your case.
- Highlight Policy Violations: Reference any specific policies they failed to uphold in your communications.
- Be Polite but Firm: Maintain a courteous tone while being firm about your demands.
- Utilize Social Media: If issues persist, reach out on platforms like Twitter or Facebook for public attention.
- Share Your Experience: Post on forums to elicit advice from others who have successfully navigated the process.
- Offer a Resolution: Suggest a specific resolution, such as a refund amount or credit, to guide the conversation.
Why Do People Request Refunds from Kartina TV
- Service interruptions or frequent outages affecting viewing experience.
- Poor customer support response times or effectiveness.
- Content availability not matching user expectations or advertised offerings.
- Billing errors such as unexpected charges or double billing.
- Device compatibility issues preventing access to the service.
- Quality of streams not meeting advertised standards (e.g., buffering, low resolution).
- Cancellation policies being unclear or difficult to navigate.
- Changes in subscription terms without prior notice.
- Lack of desired channels or programming after subscription.
- Account access issues such as forgotten passwords or locked accounts.
Kartina TV Refund Script
Script
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Dear Kartina TV Support,
I hope this message finds you well. I am writing to address a billing issue that has recently come to my attention. I noticed an accidental charge on my account that I did not authorize. I have always appreciated the service, but this unexpected charge has caused some inconvenience.
I kindly request a refund for this charge. I believe this can be resolved quickly and I would greatly appreciate your assistance with this matter.
Thank you for your attention to this issue. I look forward to your prompt response.
Best regards,
Kartina TV Refund Policy
Kartina TV offers a 14-day money-back guarantee for new customers, allowing users to request a full refund if they are not satisfied with the service within this period. Refunds are not provided for renewals or after the initial 14 days, and customers must contact support for assistance with any refund requests.
The Easiest Way to Get a Kartina TV Refund
If you’re frustrated trying to get a refund from Kartina TV—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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