Overview
Keepa is a handy tool that helps you track prices on Amazon. It shows you the price history of products, so you can see if you're getting a good deal or if it’s better to wait for a sale. You can also set up alerts to get notified when prices drop, making it easier to save money on things you want. Basically, Keepa helps you make smarter shopping decisions by giving you all the info you need about prices before you buy something.
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The description is based on Keepa's services as they are presented on their website and common shopping practices.
How to Get a Keepa Refund: Step by Step
If you purchased through Keepa.com:
- Visit keepa.com and log in to your account.
- Navigate to the Support page linked at the bottom of the homepage.
- Select Contact Us or Submit a Request.
- Choose Billing Issues from the dropdown menu.
- In the description box:
- Mention that your subscription renewed without notice.
- Explain that you are not utilizing the account or service.
- Request a refund for the most recent charge.
- Include any relevant dates and proof of your original purchase.
- Submit your request and wait for a confirmation email.
If you purchased through PayPal:
- Log in to your PayPal account.
- Select Activity at the top menu.
- Find the relevant Keepa subscription transaction.
- Click on the transaction and then select Report a Problem.
- Choose Refund and follow the prompts.
- Clearly state your account was unused during the billing cycle.
- Indicate that the charge was unexpected.
- Submit the report and monitor for updates.
If you purchased through Credit Card:
- Contact the customer support of your credit card issuer.
- Request to dispute the charge for Keepa.com.
- Provide reasons:
- Explain that the subscription renewed unexpectedly.
- Assert that the service was not used.
- Follow the instructions given by your credit card issuer to complete the dispute process.
If you purchased through Google Play:
- Open the Google Play Store app.
- Tap on the Menu icon (three lines) in the top-left corner.
- Go to Subscriptions.
- Select the Keepa subscription.
- Tap Report a problem.
- In your message:
- State that the subscription renewed without your consent.
- Highlight that it was not used or needed.
- Send the request and await a response.
If you purchased through the Apple App Store:
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID at the top of the screen.
- Select Subscriptions.
- Locate and select your Keepa subscription.
- Tap Cancel Subscription.
- After cancellation, open the App Store and go to your profile.
- Scroll down and select Purchase History.
- Find the Keepa charge and tap on it.
- Choose Report a Problem and specify that it was billed without proper notice.
- Mention it was not used and you seek a refund.
Tips and Tricks for Getting a Keepa Refund
- Be polite but firm in your initial communication, as a respectful tone can yield better responses.
- Provide clear evidence, such as transaction IDs and screenshots, to support your case.
- Use email for communications instead of chat, as it allows you to document exchanges.
- Know the right escalation path; if initial contacts fail, reach out to higher-level support or a supervisor.
- Timing matters; contact them shortly after the purchase for refunds to appear more legitimate.
- Highlight their policies in your request, referencing any relevant sections that align with your case.
- Use social media like Twitter for public responses, as companies tend to respond quickly to avoid negative visibility.
- Add urgency in your message, hinting you might escalate to consumer protection if not resolved promptly.
- Keep the conversation short and focused to avoid losing their attention.
- Follow up regularly but without being overly persistent, as timing your inquiries can maintain engagement.
Why Do People Request Refunds from Keepa
- Technical Issues: Problems accessing the site or features.
- Account Problems: Difficulty with account management or login.
- Payment Errors: Incorrect charges or payment processing issues.
- Lack of Features: Subscription not meeting user expectations.
- Duplicate Subscriptions: Accidental multiple subscriptions purchased.
- Unsatisfied with Service: Users finding the service unhelpful.
- Cancellation Requests: Users changing their mind after purchase.
- Billing Discrepancies: Inconsistencies in billing statements or invoices.
Keepa Refund Script
Script
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Hello, I hope this message finds you well.
I recently noticed a billing issue on my account related to an accidental charge that was not intended. I believe I was incorrectly billed for a subscription renewal that I did not authorize.
I would greatly appreciate your assistance in addressing this issue and processing a refund at your earliest convenience. Thank you for your understanding and support.
Best regards,
[Your Name]
Keepa Refund Policy
Keepa offers refunds for subscription plans within the first 14 days of purchase if the user is not satisfied with the service. After this period, refunds are not typically provided, but users are encouraged to contact support for any special circumstances.
The Easiest Way to Get a Keepa Refund
If you’re frustrated trying to get a refund from Keepa—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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