Overview
KEEPS is a company focused on helping men with hair loss. They make it easy to manage your hair health from home. By offering online consultations with licensed doctors, they provide personalized treatment plans that might include prescription medicines or topical solutions to help slow down hair loss and promote hair regrowth. You can order everything online, and they deliver it right to your door, making it super convenient to take care of your hair without needing to go to a clinic. Plus, they have a subscription service, so you never run out of your supplies!
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The description is based on a straightforward explanation of KEEPS, highlighting its services in simple terms to make it relatable and easy to understand for consumers.
How to Get a KEEPS Refund: Step by Step
If you purchased through Keeps.com:
- Visit keeps.com.
- Log in to your account using your email and password.
- Navigate to the Account section from the top right corner.
- Select Manage My Subscription.
- Locate the subscription you wish to refund.
- Click on Contact Support. This may take you to the Help Center.
- Select Chat Now or the provided email option to reach customer support.
- In your message, mention that the subscription renewed without notice and highlight that your account was unused.
- Submit your request and await a response.
If you purchased through Apple:
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID at the top of the settings menu.
- Select Subscriptions.
- Find the Keeps subscription and tap it.
- Tap on Report a Problem to initiate a refund request.
- Choose Request a Refund and select the reason for the refund. Mention the subscription renewed without notice.
- Submit the form and await confirmation from Apple.
If you purchased through Google Play:
- Open the Google Play Store app.
- Tap on the Menu icon (three lines in the top left corner).
- Select Subscriptions.
- Find the Keeps subscription and tap it.
- Select Cancel Subscription if not already done.
- After cancellation, go back to the subscription details and choose Report a Problem.
- Explain that the subscription renewed automatically without your consent.
- Submit your request and await a response.
If you purchased through Roku:
- Navigate to the Roku home screen.
- Select Streaming Channels from the menu.
- Go to Account on the Roku website.
- Log in to your Roku account.
- Select Manage Subscriptions.
- Find Keeps and click Manage.
- Select Cancel Subscription.
- Submit a ticket through Roku’s support, emphasizing automatic renewal issues.
- Explain that you were unaware of the renewal and request a refund.
Tips and Tricks for Getting a KEEPS Refund
- Document Everything: Keep records of all communications, including emails and chat logs.
- Be Persistent: If your initial request is denied, don't hesitate to follow up consistently.
- Use Specific Language: Reference specific product issues or dissatisfaction to strengthen your case.
- Email During Business Hours: Reach out during peak hours when more customer service representatives are available.
- Leverage Social Media: Publicly express your concerns on platforms like Twitter or Facebook to prompt a quicker response.
- Escalate the Issue: If the first representative can't help, ask to speak with a supervisor or a manager.
- Timing Matters: Request refunds shortly after your purchase, as this can improve your chances.
- Be Polite but Firm: Maintain a respectful tone, but clearly assert your desire for a refund.
- Utilize the Community: Reach out on forums or Reddit for additional support or advice from others who have successfully obtained refunds.
- Offer Alternatives: Suggest other solutions, like product exchanges, if a full refund isn't feasible.
- Know Your Rights: Familiarize yourself with consumer rights in your region, as this can add weight to your request.
- File a Complaint: If all else fails, consider filing a complaint with consumer protection agencies.
Why Do People Request Refunds from KEEPS
- Product dissatisfaction: Customers may not be happy with the results of the hair loss treatment.
- Side effects: Some users experience adverse reactions or side effects from the products.
- Order errors: Customers might receive incorrect items or quantities.
- Shipping issues: Delays or lost packages can lead to refund requests.
- Change of mind: Buyers might decide they no longer want the product after purchase.
- Subscription cancellation: Users may wish to cancel their subscription service.
- Poor customer service: Negative experiences with customer support can prompt refund demands.
- Unclear product information: Misunderstandings about product effectiveness or usage can lead to refunds.
- Billing disputes: Incorrect billing or double charges may cause customers to request refunds.
- Incompatibility: Products may not work effectively for certain hair types or conditions.
KEEPS Refund Script
Script
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Hello KEEPS Team,
I hope this message finds you well. I am writing to address a billing issue related to my recent order. I noticed an accidental charge on my account and, unfortunately, I am dissatisfied with the product received.
I kindly request a refund for this charge, as I believe it is fair given the circumstances. Thank you for your attention to this matter; I look forward to your prompt response.
Best regards,
KEEPS Refund Policy
Keeps' refund policy states that all purchases of their treatments are final, as treatments dispensed for individual patients cannot be reused for others. Due to consumer safety regulations, the pharmacy prohibits the return of prescription medications and all other treatments, even if unused. However, if items are defective or damaged, Keeps will replace them. To request a replacement, customers can contact Keeps via text or call at 833-745-3377, chat by clicking on "Support" in the bottom right corner of the Keeps.com website, or email at help@keeps.com.)
The Easiest Way to Get a KEEPS Refund
If you’re frustrated trying to get a refund from KEEPS—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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