Overview
Keiki is a super handy app designed to help parents and caregivers connect with reliable and local childcare services. Whether you need a babysitter for a night out, a daycare for regular care, or just some extra help with your kids, Keiki makes it easy to find trustworthy options. You can browse through profiles, read reviews from other parents, and even book services directly through the app. Plus, it keeps everything organized, so you can focus on enjoying time with your little ones without the stress of finding the right help.
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The description is based on a simplified and friendly explanation of Keiki's offerings, avoiding complex terminology to make it relatable to parents looking for childcare solutions.
How to Get a Keiki Refund: Step by Step
If you purchased through the Keiki Website:
- Log into your Keiki account at keiki.app.
- Navigate to the Account Settings section by clicking on your profile icon.
- Select Billing from the menu.
- Find the Recent Transactions or Subscriptions section.
- Locate the specific transaction you wish to refund.
- Click on Request Refund next to that transaction.
- Fill out the form, mentioning that the subscription renewed automatically without alerting you.
- Submit the request and wait for a confirmation email.
If you purchased through Apple (App Store):
- Open the Settings app on your device.
- Tap your Apple ID at the top of the screen.
- Select Subscriptions.
- Find and tap on your Keiki subscription.
- Scroll down and tap on Report a Problem and select Request a Refund.
- In the message, emphasize that the subscription was not used and detail the date of unintended renewal.
- Follow the prompts to complete the request.
If you purchased through Google Play:
- Open the Google Play Store app.
- Tap the Menu icon (three horizontal lines) in the top-left corner.
- Select Subscriptions.
- Find and choose your Keiki subscription.
- Tap on Manage Subscription and then select Refund.
- In your request, mention that the subscription auto-renewed without notice.
- Follow the on-screen instructions to finalize your request.
If you purchased through Roku:
- Go to your Roku account page online.
- Sign in and click on Manage Account.
- Locate your Billing Information section.
- Under Subscriptions, find the Keiki subscription.
- Click on Request Refund next to the appropriate charge.
- In your message, highlight that your account has been inactive during the billed period.
- Submit your request and keep an eye on your email for updates.
If you purchased through PayPal:
- Log into your PayPal account.
- Click on Activity at the top of the page.
- Find the transaction for your Keiki subscription.
- Click on the transaction to view more details.
- Click on Report a Problem.
- Select Item Not As Described and explain that the subscription auto-renewed without your consent.
- Submit the report and await a response from PayPal.
Phone
The phone is not available.
Tips and Tricks for Getting a Keiki Refund
- Be polite but firm: Start the conversation on a positive note but clearly state your request for a refund.
- Use specific language: Clearly mention the product/service details and why you’re entitled to a refund.
- Document everything: Keep records of your purchase and any communications with customer service.
- Timing is key: Reach out during off-peak hours to get a representative who has more time to assist you.
- Escalate if necessary: If initial contact doesn’t resolve your issue, ask to speak to a manager or a higher authority.
- Leverage social media: Sometimes mentioning your issue on platforms like Twitter or Facebook can prompt quicker action.
- Be ready to negotiate: If a refund isn’t possible, ask for credit or an exchange as an alternative.
- Follow up: If you don’t receive a timely response, send a follow-up email or message to keep the pressure on.
Why Do People Request Refunds from Keiki
- Product not as described on the website.
- Technical issues preventing use of the app.
- Subscription was not successfully canceled prior to renewal.
- Duplicate charges applied to payment method.
- Unsatisfactory customer support experience.
- Accidental purchase or subscription.
- Change of mind after purchasing.
- Failed transaction that still resulted in a charge.
- App crashes or freezes during use.
- Features not functioning as advertised.
Keiki Refund Script
Script
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Dear Keiki Support,
I hope this message finds you well. I recently noticed an accidental charge on my account that I did not authorize. Given my dissatisfaction with this unexpected billing issue, I kindly request a refund for the amount charged.
Thank you for your attention to this matter. I appreciate your prompt assistance and look forward to resolving this issue soon.
Best regards,
Keiki Refund Policy
Keiki offers a refund policy where users can request a refund within 14 days of purchase if they are not satisfied with the services. Refunds are processed back to the original payment method and can take several business days to reflect in the account.
The Easiest Way to Get a Keiki Refund
If you’re frustrated trying to get a refund from Keiki—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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