Overview
Les Mills is a fitness company that creates awesome workout programs for gyms and at-home users. They offer a range of classes like BODYPUMP, which uses weights to build strength, and BODYCOMBAT, a fun martial arts-inspired workout. You can find their programs in gyms worldwide or follow them online through Les Mills On Demand, where you can stream your favorite classes whenever you want. They focus on making fitness enjoyable and accessible to everyone, whether you're a beginner or a seasoned athlete.
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The description is based on an overview of Les Mills services, aimed at consumers to give a friendly and relatable summary.
How to Get a Les Mills Refund: Step by Step
If you purchased through lesmills.com:
- Visit lesmills.com and log into your account.
- Navigate to the Help Center at the bottom of the page.
- Select Contact Us.
- Choose Memberships & Billing.
- Click on the Refund Request option.
- Fill out the provided form with the necessary details, including:
- Your account email address.
- The reason for the refund request, such as unrecognized charge or subscription renewal without notice.
- Submit the form and await a confirmation email.
If you purchased through Apple:
- Open the Settings app on your iPhone or iPad.
- Tap on your Apple ID at the top.
- Select Subscriptions.
- Find and tap on the Les Mills subscription.
- Click Report a Problem under the subscription details.
- Follow the prompts to report your issue, emphasizing that the subscription renewed without notice or was not used.
- Submit your request and check your email for follow-up.
If you purchased through Google Play:
- Open the Google Play Store app.
- Tap on the Menu (three horizontal lines) in the top left corner.
- Go to Account and then Purchase History.
- Locate the Les Mills transaction.
- Tap on it and select Refund or Request a Refund.
- Choose the reason for your refund, like unused subscription or unrecognized charge.
- Submit your refund request and monitor your email for confirmation.
If you purchased through Roku:
- Go to Roku.com and log into your account.
- Select Your Account.
- Scroll down to Manage Your Subscriptions.
- Find the Les Mills subscription and click on it.
- Look for the option to Request a Refund.
- Provide a reason such as the account was unused or the renewal was unexpected.
- Submit the request and check your email for a follow-up.
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The phone is not available.
Tips and Tricks for Getting a Les Mills Refund
- Be polite but firm: Start your conversation with a respectful tone but clearly state your intention to seek a refund.
- Gather evidence: Collect any relevant emails, receipts, or chat logs that support your case.
- Use specific language: Refer to your subscription details and use phrases like "I would like to request a refund" instead of vague terms.
- Escalate if needed: If the initial contact doesn’t resolve your issue, ask to speak to a supervisor or manager.
- Timing is crucial: Contact them shortly after the charge appears on your statement for the best chance of success.
- Check social media: Sometimes posting your issue publicly on platforms like Twitter can expedite their response.
- Be persistent: Follow up regularly if you don’t receive a timely response, maintaining a record of your communications.
- Highlight loyalty: If you have been a long-term member, mention this to strengthen your case.
- Use the chat feature: Engage with customer support through their live chat for potentially quicker resolutions.
- Stay calm: Keep your emotions in check during communication to maintain a constructive dialogue.
Why Do People Request Refunds from Les Mills
- Content not as described - Users feel the program differs from promotions.
- Technical issues - Frequent bugs or app malfunctions hinder user experience.
- Insufficient workouts - Customers believe there are not enough varied workouts available.
- Subscription pricing - Users find the subscription cost too high for the value received.
- Personal reasons - Life changes such as injury or time constraints affect their ability to continue.
- Quality of instruction - Some feel the instructors do not meet their expectations.
- Training program effectiveness - Users do not see expected results or weight loss.
- Cancellation issues - Difficulty in canceling their subscription creates frustration.
- Access limitations - Users experience geographic restrictions on content.
- Misinformation during sign-up - Customers believe they were misled about features or trials.
Les Mills Refund Script
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Dear Les Mills Team,
I hope this message finds you well. I recently noticed a billing issue on my account that appears to be the result of an accidental charge. Unfortunately, I am also feeling dissatisfied with my current subscription and would like to request a refund for this latest payment.
I appreciate your prompt attention to this matter and look forward to resolving it swiftly.
Thank you for your assistance.
Best regards,
Les Mills Refund Policy
Les Mills offers refunds for purchases made directly through their website within 14 days of the transaction. However, the policy may vary depending on the type of product or service, so it's recommended to check specific terms for courses or memberships.
The Easiest Way to Get a Les Mills Refund
If you’re frustrated trying to get a refund from Les Mills—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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