Overview
LiveOne is a cool platform where you can enjoy music and live shows. They offer a ton of streaming options, so you can listen to your favorite artists anytime, anywhere. You can also watch live concerts and events right from your device. Plus, there's a social aspect, so you can connect with other music lovers and share your favorite tunes. If you're into discovering new music, LiveOne has personalized playlists that match your taste. Overall, it’s a fun way to experience music and live performances all in one place!
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The description is based on the primary services offered by LiveOne, distilled into simple terms to make it easy to understand for casual consumers.
How to Get a LiveOne Refund: Step by Step
If you purchased through LiveOne.com:
- Go to liveone.com and log in to your account.
- Navigate to the Account Settings by clicking on your profile icon at the top right corner.
- Select Billing from the menu on the left.
- Look for the section labeled Purchase History and find the transaction you want refunded.
- Click on the Request Refund button next to that transaction.
- In the refund request form, clearly state the reason for your refund:
- Mention that the subscription renewed without your notice.
- Say that the account was unused during the billing period.
- Indicate any technical issues that prevented usage, if applicable.
- Submit the request and monitor your email for confirmation.
If you purchased through Apple:
- Open the Settings app on your device.
- Tap your Apple ID at the top of the screen.
- Select Subscriptions.
- Find and tap on LiveOne from your list of subscriptions.
- Select Cancel Subscription (if necessary) to stop future charges.
- After cancellation, go to the Apple Support website at support.apple.com.
- Search for Request a refund and click on the link.
- Choose Get Started and select iTunes Store and App Store.
- Find your LiveOne purchase from the list and select Report a Problem.
- In the provided fields, emphasize that the subscription was not used or authorized, and request a refund explicitly.
If you purchased through Google Play:
- Open the Google Play Store app on your device.
- Tap the Menu icon (three horizontal lines) in the top left corner.
- Select Subscriptions from the menu.
- Tap on LiveOne to manage your subscription.
- Choose Cancel Subscription if you haven't already.
- Open your browser and go to play.google.com/store/account.
- Select Order History and find the LiveOne transaction.
- Click on Report a problem next to the order.
- In the form that appears, state that the subscription renewed unexpectedly or that you had technical issues affecting usage.
- Submit your request for a refund.
If you purchased through Roku:
- Press the Home button on your Roku remote.
- Navigate to Settings.
- Select Subscription to view your subscriptions.
- Find LiveOne from your subscriptions list.
- Choose Manage subscription.
- Select Cancel subscription to stop future renewals.
- Go to my.roku.com and sign in.
- Click on Order history.
- Locate the LiveOne charge and click on it.
- Choose the option to Contact Support and explain that you want a refund due to an unauthorized renewal or lack of usage.
Phone
The phone is not available.
Tips and Tricks for Getting a LiveOne Refund
- Document Everything: Keep a detailed record of your subscription details, transaction IDs, and any relevant correspondence.
- Be Polite but Firm: Start with a courteous tone in your communications to set a positive tone, but assert your rights clearly.
- Use Specific Channels: Reach out through the customer service chat feature on the LiveOne website for quicker responses.
- Be Persistent: If you don’t receive a timely response, follow up at least once a week until the issue is resolved.
- Escalate when Needed: If initial customer service reps are unhelpful, politely ask to speak with a supervisor or a more senior representative.
- Utilize Social Media: Post about your issue on platforms like Twitter or Facebook tagging LiveOne; public visibility can expedite resolution.
- Timing is Key: Reach out early in the month when billing issues are often addressed before end of month renewals.
- Reference Previous Cases: Mention instances where other users successfully obtained refunds to support your request.
- Be Clear and Concise: State your issue and desired resolution succinctly; avoid lengthy explanations.
- Use Alternative Methods: If all else fails, consider reaching out via email or postal mail for a different approach.
- Learn from Others: Search Reddit threads and similar forums for specific phrases or tactics that users reported success with.
Why Do People Request Refunds from LiveOne
- Technical issues: Problems with app functionality or streaming quality.
- Unauthorized charges: Charges on account that were not approved by the user.
- Subscription cancellation: Issues with cancelling subscriptions that lead to unwanted charges.
- Content availability: Expecting certain content that is no longer available for streaming.
- Account access problems: Inability to access account or content due to login issues.
- Billing errors: Incorrect billing amounts or duplicate charges on the account.
- Service dissatisfaction: Customers unhappy with the service provided compared to expectations.
- Misleading promotions: Promotions that do not match the service experience received.
- Limited device compatibility: Issues with the service not functioning on the user’s devices.
- Service interruptions: Frequent or prolonged interruptions in service or streaming.
LiveOne Refund Script
Script
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Dear LiveOne Support,
I hope this message finds you well. I recently noticed a billing issue with my account, specifically an accidental charge that I did not authorize. I believe this may have been a mistake.
Given my dissatisfaction with this situation, I kindly request a refund for the amount charged. I appreciate your attention to this matter and look forward to a prompt resolution.
Thank you for your assistance.
Best regards,
LiveOne Refund Policy
LiveOne offers a 30-day money-back guarantee for its subscriptions. If you are not satisfied with the service within this period, you can request a refund through their customer support.
The Easiest Way to Get a LiveOne Refund
If you’re frustrated trying to get a refund from LiveOne—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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