Overview
Marley Spoon is a meal kit delivery service that makes cooking at home easy and fun. They send you fresh, pre-portioned ingredients along with simple recipes right to your doorstep. You can choose from a variety of meals each week, so there’s something for everyone, whether you're into healthy eating or comfort food. It’s perfect for busy people or anyone who wants to try new dishes without the hassle of grocery shopping. You just pick your meals, and Marley Spoon takes care of the rest, making it super convenient to whip up delicious home-cooked meals without the stress!
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The description is based on a straightforward overview of Marley Spoon's offerings, intended to be easily understandable and relatable to a general audience. It avoids complex jargon and focuses on the convenience and benefits of using the service.
How to Get a Marley Spoon Refund: Step by Step
If you purchased through marleyspoon.com:
- Go to the Marley Spoon website and log in to your account.
- Navigate to your profile by clicking on your name in the top right corner.
- Select ‘Account Settings’.
- Locate the ‘Billing’ section and click on it.
- Find the ‘Order History’ tab and review recent orders for any mistaken charges.
- Click on the ‘Customer Support’ link at the bottom of the page.
- Choose ‘Contact Us’.
- Select the option for ‘Refund Request’.
- Fill out the refund request form, including:
- Your order details
- Type of refund requested
- Reason for the refund, mentioning that your account was not used or that the subscription renewed without prior notice.
- Submit the request and wait for a confirmation email regarding your refund status.
If you purchased through Apple:
- Open the Settings app on your iPhone or iPad.
- Tap on your Apple ID at the top of the screen.
- Select Subscriptions.
- Find the Marley Spoon subscription and tap on it.
- Scroll down, and tap on ‘Report a Problem’.
- Select ‘I want to report a problem’ and choose ‘Subscription Cancelled’ or ‘Didn’t use this product’.
- Provide specific details, mentioning that the subscription renewed without your consent or that you haven’t utilized the service.
- Submit the report and check your email for any follow-up from Apple.
If you purchased through Google Play:
- Open the Google Play Store app on your device.
- Tap on your profile icon in the upper right corner.
- Select Payments & Subscriptions.
- Tap on Subscriptions, then find your Marley Spoon subscription.
- Tap the subscription and select ‘Cancel Subscription’.
- A confirmation screen will appear. Tap ‘Continue’, then choose the option that best fits.
- In your cancellation confirmation notice, mention that the subscription renewed unexpectedly or that you did not utilize the services.
- Submit the information and wait for an email regarding the refund status.
If you purchased through a gift card:
- Visit the Marley Spoon website and log into your account.
- Navigate to the Customer Support section.
- Click on ‘Contact Us’.
- Select the option for ‘Refund Request’.
- In your request, specify the gift card details and explain that you have not used the meals.
- Mention that you would like to request a refund due to lack of use.
- Submit the request and look for a follow-up email with the status of your refund.
Phone
The phone is not available.
Tips and Tricks for Getting a Marley Spoon Refund
- Document Everything: Keep records of all your orders, receipts, and any communication regarding your refund request.
- Be Prompt: Request your refund as soon as you notice any issues with your order.
- Use Specific Language: Clearly state the reason for your refund, including any relevant details that support your claim.
- Leverage Social Media: Post about your experience on platforms like Twitter or Facebook to grab their attention.
- Contact Customer Support at Off-Peak Times: Try reaching out on weekdays during non-peak hours for potentially quicker responses.
- Ask for a Supervisor: If your initial contact doesn’t resolve the issue, request to escalate to a supervisor or manager.
- Be Polite but Firm: Maintain a professional demeanor while clearly insisting on the resolution you seek.
- Utilize Community Knowledge: Check forums for common issues and user experiences; use successful tactics shared by others.
- Consider a Chargeback: If all else fails and you paid by credit card, consider contacting your bank for a chargeback.
- Follow Up Regularly: If you do not receive a prompt response, follow up every few days to keep your request on their radar.
Why Do People Request Refunds from Marley Spoon
- Missing ingredients in the delivered meal kit.
- Poor quality of fresh produce or ingredients.
- Incorrect items were sent in the order.
- Unwanted subscription renewal or charge.
- Delivery delays affecting meal preparation.
- Subpar recipe performance or taste.
- Allergy concerns not adequately addressed.
- Customer service issues during the ordering process.
- Unclear cancellation policy leading to unexpected charges.
- Change of mind after placing an order.
- Inadequate portion sizes for the number of servings claimed.
Marley Spoon Refund Script
Script
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Dear Marley Spoon Team,
I hope this message finds you well. I recently noticed an unexpected charge on my account that I believe may be a billing issue. Additionally, I was not completely satisfied with my last order due to some missing ingredients, which affected the overall experience.
I would appreciate it if you could assist me in processing a refund for the accidental charge. Thank you for your attention to this matter, and I look forward to your prompt response.
Best regards,
Marley Spoon Refund Policy
Marley Spoon allows customers to cancel their subscription at any time before the weekly cutoff, which is typically 5 days prior to the delivery date. If a meal kit is delivered and not satisfactory, customers can contact customer service for resolutions, but refunds for delivered boxes are not guaranteed.
The Easiest Way to Get a Marley Spoon Refund
If you’re frustrated trying to get a refund from Marley Spoon—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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