Overview
My True Ancestry is an online platform that helps you discover your family roots and uncover your ancestry. You can upload your DNA test results from services like Ancestry or 23andMe, and the website compares your genetic data to a vast database of ancient DNA samples. This way, you can learn more about your ancient ancestors, where they came from, and even connect with potential relatives. Whether you're curious about your heritage or looking to understand more about your background, My True Ancestry offers easy-to-understand insights and stories about the people who came before you.
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The description is based on a straightforward overview of the services offered by My True Ancestry, aimed at a general audience seeking to explore their ancestry.
How to Get a My True Ancestry Refund: Step by Step
If you purchased through the My True Ancestry website:
- Visit the My True Ancestry website at mytrueancestry.com.
- Scroll to the bottom of the homepage and click on "Contact Us".
- Fill out the contact form with the following details:
- Your full name associated with the account.
- Your email address used for registration.
- Your membership type (e.g., monthly, yearly).
- Request a refund mentioning that the subscription renewed without prior notice.
- Submit the form and take note of any confirmation number.
- Wait for a response from customer support (typically 1-3 business days).
- If you do not receive a response, send a follow-up email to their support address provided in the confirmation.
If you purchased through Apple:
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID at the top of the screen.
- Tap on Subscriptions.
- Locate the My True Ancestry subscription.
- Tap on Cancel Subscription.
- Go to the Apple Support website (support.apple.com) and click on Billing & Subscriptions.
- Click on Request a Refund.
- Select the My True Ancestry subscription and provide a brief reason.
If you purchased through Google Play:
- Open the Google Play Store app on your device.
- Tap the Profile Icon in the upper-right corner.
- Select Payments & subscriptions, then tap Subscriptions.
- Find and select My True Ancestry.
- Tap on Cancel Subscription.
- Visit the Google Play Help Center (support.google.com/googleplay).
- Click on the Request a refund option.
- Fill out the required information including mentioning that the subscription was not intended to renew.
If you purchased through a third-party service (like Roku):
- Log in to your third-party account.
- Navigate to your Account settings.
- Locate your My True Ancestry subscription.
- Click on Manage Subscription.
- Select Cancel Subscription.
- Visit the support page of the third-party service.
- Search for Request a Refund and fill out the form citing that the subscription auto-renewed without your consent.
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Tips and Tricks for Getting a My True Ancestry Refund
- Be polite but firm in your communication; show that you're a reasonable customer.
- Document everything; keep records of your purchase details and any correspondence.
- Use specific language that references their refund policy, even if you're disregarding it.
- Escalate quickly if initial customer support is unhelpful; ask to speak to a manager.
- Contact them at peak times when customer service staff may have more time to assist.
- Utilize social media to get attention; a tweet or post might prompt a swifter response.
- Frame your request around dissatisfaction with the product or service rather than just asking for a refund.
- Share personal stories or reasons why the service didn't meet your expectations to elicit empathy.
- Mention loyalty or previous positive interactions if applicable; remind them you're a returning customer.
- Be prepared to negotiate; suggest partial refund options if they resist giving a full refund.
- Make use of community support; post your situation on forums for tips and potential backing.
- Follow up persistently but don’t come off as aggressive; keep the communication flowing.
Why Do People Request Refunds from My True Ancestry
- Inaccurate results do not match expected ancestry.
- Limited access to features compared to expectations.
- Technical issues with the website or software usage.
- Failure to receive promised services or reports.
- Cancellation of subscription not processed as requested.
- Unexpected charges on billing statements.
- Lack of customer support when issues arise.
- Change of mind after purchase.
- Confusing terms of service that weren't clearly explained.
- Misleading advertisements that do not match actual service.
- Privacy concerns regarding data handling.
My True Ancestry Refund Script
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Dear My True Ancestry Support,
I hope this message finds you well. I am writing to address a billing issue I encountered with my recent subscription. I noticed an accidental charge on my account that I did not intend to authorize.
Given my dissatisfaction with this unexpected charge, I kindly request a refund at your earliest convenience. I appreciate your attention to this matter and look forward to your prompt response.
Thank you for your understanding.
Best regards,
My True Ancestry Refund Policy
My True Ancestry offers a full refund within 30 days of purchase if customers are not satisfied with their DNA analysis or reports. Refund requests must be submitted through their official support channels for processing.
The Easiest Way to Get a My True Ancestry Refund
If you’re frustrated trying to get a refund from My True Ancestry—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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