Overview
New Mexico Gas Company is the main provider of natural gas to homes and businesses in New Mexico. They deliver gas to keep your home warm, heat your water, and power your appliances like stoves and dryers. Besides just providing the gas, they also help with safe gas usage and offer programs to save on energy costs. If you ever have questions about your bill or need help with your service, their customer support team is there to assist you. So, whether you're moving into a new place or just need to understand your service better, New Mexico Gas Company is here to help keep your home comfortable and efficient.
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The description is based on the key services and offerings provided by New Mexico Gas Company, simplified for easy understanding by consumers.
How to Get a New Mexico Gas Company Refund: Step by Step
If you purchased through nmgco.com:
- Visit the New Mexico Gas Company website at nmgco.com.
- Scroll down to the bottom of the homepage and click on “Contact Us”.
- Choose “Customer Service” from the available options.
- Fill out the contact form with the following information:
- Your Name
- Your Account Number
- Email Address
- Phone Number
- Message:
- Mention that you are requesting a refund for your membership or subscription.
- Emphasize any issues, such as billing errors or unauthorized charges.
- State that the service was not used during the billing cycle.
- Submit the form and wait for a confirmation email.
- If you do not receive a response within a reasonable time frame (1-2 business days), call (505) 597-2000.
- When you call, provide your account details and reiterate your request for a refund. Mention any issues regarding the billing.
If you used a Credit or Debit Card:
- Gather your transaction details, including date, amount, and any receipts.
- Contact customer service through the contact form on nmgco.com as outlined above.
- In the “Message” section, refer to your transaction details.
- State that you wish to dispute the charge due to unauthorized billing.
- Request that the charge be refunded back to your card.
- Follow up with a phone call to (505) 597-2000 if no response is received.
Tips and Tricks for Getting a New Mexico Gas Company Refund
- Document Everything: Keep records of all communications, including dates, times, and details of conversations.
- Use Friendly Language: Start interactions with a polite tone, but be firm about your request.
- Be Specific: Clearly state the reason for your refund request and the amount you expect to receive.
- Ask for a Supervisor: If initial representatives can’t help, request to speak to a supervisor without being confrontational.
- Timing Matters: Contact during off-peak hours to avoid long wait times and to speak with more attentive agents.
- Follow Up: If you don’t receive a response within a week, follow up to reiterate your request.
- Leverage Social Media: Mention your issue on platforms like Twitter or Facebook to get quicker responses.
- Create Urgency: Mention any upcoming bills or deadlines related to your refund as a reason for quick resolution.
- Use Customer Forums: Engage with others who have had similar experiences to gather additional tactics or support.
- Be Patient but Persistent: Don’t give up if the first attempt is unsuccessful; sometimes it takes a few tries.
Why Do People Request Refunds from New Mexico Gas Company
- Billing Errors: Incorrect charges on monthly statements.
- Service Disruptions: Extended outages affecting usage.
- Dispute on Meter Readings: Inaccurate meter readings leading to excessive charges.
- Transfer of Service: Unjustified charges after service has been transferred.
- Wrong Account Charges: Fees applied to incorrect accounts.
- Promotional Offers: Failure to apply discounts or promotions as promised.
- Service Cancellation: Refunds for unused service after cancellation.
- Deposits: Return of deposits for service not utilized or required.
- Unexplained Fees: Charges that were not clearly communicated upfront.
- Billing for Unused Service: Charges while service was inactive due to customer issues.
New Mexico Gas Company Refund Script
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Dear New Mexico Gas Company Team,
I hope this message finds you well. I am writing to address a billing issue I encountered on my recent statement. It appears that I was charged an additional amount that I believe was an error. I have reviewed my usage and payment history, and I cannot find a justification for this extra charge.
I kindly request a refund for this discrepancy as it has caused some concern on my end. Your assistance in resolving this matter promptly would be greatly appreciated.
Thank you for your attention to this issue. I look forward to your swift response.
Best regards,
New Mexico Gas Company Refund Policy
New Mexico Gas Company does not provide a publicly available refund policy on their website. For specific inquiries regarding refunds, customers are encouraged to contact their customer service department directly at customerservice@nmgco.com or call 1-888-NM-GAS-CO.)
The Easiest Way to Get a New Mexico Gas Company Refund
If you’re frustrated trying to get a refund from New Mexico Gas Company—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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