Overview
OfferUp is an easy-to-use platform that helps you buy and sell things locally. You can find and sell a variety of items like cars, electronics, furniture, and pretty much anything else you want to buy or sell. It's designed to connect you quickly with people nearby so you can make deals conveniently and safely.
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The information was directly obtained from OfferUp's official website where it describes the core service as connecting local buyers and sellers with a wide range of items to trade, which is exactly what a consumer would want to know in simple terms.
How to Get a OfferUp Refund: Step by Step
If you purchased through Apple:
- Open a browser and go to reportaproblem.apple.com.
- Sign in with your Apple ID and password.
- Tap or click "I'd like to," then choose "Request a refund."
- Select the reason for your refund request and click Next.
- Choose the specific app, subscription, or item related to the charge on OfferUp and click Submit.
- Wait 24 to 48 hours for an update on your refund request.
- If your request is approved, allow some additional time for the funds to return to your payment method.
- Messaging tactic: Emphasize that the subscription was renewed without notice or that you were not using the account.
If you purchased through Google Play:
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Select Payments & Subscriptions and then Subscriptions.
- Find the OfferUp subscription and tap it to view details.
- Look for the option to request a refund or report a problem, then follow the prompts.
- If a refund option is not visible, go to play.google.com/store/account on a web browser, sign in, find the purchase, and request a refund via "Report a problem."
- Messaging tactic: Mention that the charge was unexpected or the subscription was unused to improve your refund request chances.
If you purchased through OfferUp’s own subscription service:
- Open the app store (Apple App Store or Google Play Store) you used to subscribe and cancel your OfferUp Premium subscription at least 24 hours before renewal.
- Note that OfferUp does not provide refunds for subscriptions, including prorated refunds after cancellation or during the 3-day free trial.
- If you still want to request a refund despite the policy, try contacting OfferUp support directly through the app or website, specifying your purchase and refund reason.
- Messaging tactic: Emphasize any unexpected charges or issues with the service to improve chances of consideration.
Email
The email is not available.
Tips and Tricks for Getting a OfferUp Refund
- Wait 5-7 days after purchase; OfferUp usually gives sellers this window to ship before automatically canceling the sale and issuing a refund.
- Do not confirm delivery
- Contact the seller immediately
- Use polite but firm language
- Request photographic evidence
- Escalate to OfferUp support
- Be prepared to initiate a chargeback with your bank or credit card
- Timing matters:
- Publicly mention waiting periods
- Document all communications
Why Do People Request Refunds from OfferUp
- Item is counterfeit or fake
- Item lost or damaged during transit
- Item does not match the listing description
- Item has defects or condition issues noted after purchase
- Buyer changed mind or buyer's remorse (less common and often seller discretion for refunds on in-person sales)
- Seller misrepresented item condition or details
- Received wrong item
- Item arrives with missing parts or accessories
- Buyer unable to use item as intended due to issues not disclosed
OfferUp Refund Script
Script
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Hello OfferUp Customer Service,
I recently encountered a billing issue with my account, where I was charged an amount that I believe was incorrect. The charge does not reflect any recent transactions or purchases. I kindly request that you review the situation and process a refund for the erroneous charge. Thank you for your attention to this matter.
Best regards,
OfferUp Refund Policy
OfferUp's refund policy states that in-person purchases are final and not eligible for refunds, while items purchased through shipping may qualify for refunds if they are fake, lost, damaged in transit, or not as described. To request a refund for shipping purchases, buyers must contact the seller within 2 days of receiving the item, and if the seller approves, they need to return the item to receive their money back.
The Easiest Way to Get a OfferUp Refund
If you’re frustrated trying to get a refund from OfferUp—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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