Overview
Ollie is a company that delivers fresh, healthy dog food made with real, human-grade ingredients. They create meal plans tailored to your dog's unique nutritional needs, covering all life stages with balanced recipes that are vet-approved. Their food is made from whole meat, fruits, veggies, and grains without any artificial flavors or fillers. Ollie cooks all the food in U.S. kitchens using carefully sourced ingredients. They also offer unlimited health screenings for dogs and give free goodies when you sign up, plus a discount on the first two weeks of food. Basically, Ollie makes it easy to feed your dog nutritious and delicious food right at your doorstep.
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The information comes directly from Ollie's official website and clearly explains the main services and offerings in simple terms suitable for consumers.
How to Get a Ollie Refund: Step by Step
If you purchased through Credit or Debit Card on myollie.com:
- Gather evidence of the issue such as clear photos of damaged, spoiled, or unusable food.
- Contact Ollie customer service by emailing caninecare@myollie.com during weekday business hours.
- Politely but firmly state your issue and request a refund for the specific charge.
- Provide supporting details such as order date, charge amount, and photos.
- If the customer service representative is unhelpful, ask to escalate the issue to a supervisor.
- Follow up persistently until you receive a refund or a formal response.
- If unsuccessful, you may consider disputing the charge with your credit card company as a last resort.
If you purchased through Apple Billing (App Store or iTunes):
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID at the top, then select Subscriptions.
- Locate your Ollie subscription and tap it.
- Tap Cancel Subscription if you want to stop future charges (this step is often required before a refund is processed).
- Go to reportaproblem.apple.com on a web browser and sign in with your Apple ID.
- Find the Ollie subscription charge in your purchase history.
- Select Report a Problem and choose Request a Refund.
- Choose the reason as "Subscription renewed without notice" or "Service was unused" to improve chances of refund approval.
- Submit the request and wait for Apple's response.
Tips and Tricks for Getting a Ollie Refund
- Be specific and factual: Clearly describe the problem with your order, such as damaged packaging or bad quality food.
- Request refunds promptly: Contact customer service as soon as you notice an issue for quicker resolution.
- Be polite but firm: Use respectful language to increase the chances of a positive response.
- Share your dog's reaction: Mention if your dog disliked the food or had adverse effects, which can elicit sympathy and action.
- Use escalation politely: If the initial customer service rep doesn’t resolve the issue, ask to speak to a supervisor or manager calmly.
- Mention loyalty: Indicate that you like the product but the issue is pushing you away; sometimes this encourages them to retain your business with a refund.
- Follow up but avoid unnecessary back-and-forth: Too many messages can slow the process; one or two follow-ups is enough.
- Highlight multiple issues if applicable: If your order has multiple problems (e.g., several packages broken), mention the cumulative inconvenience.
- Timing matters: Request refunds within the return/refund window, usually soon after delivery.
Why Do People Request Refunds from Ollie
- Dogs did not like the food or could not use it due to trial packs being punctured or compromised.
- Charges for deliveries shipped to old or incorrect addresses without ability to stop shipment or get refunds.
- Difficulty canceling subscriptions leading to charges for subsequent shipments.
- Deliveries arriving with thawed food or no dry ice, making food unsafe or inconvenient.
- Customer service denying refunds while offering only credits or discounts for unwanted or unsatisfactory orders.
- Confusion and frustration around subscription management and billing practices.
- Website difficulties with cancellations and account management.
- Charges occurring quickly after signup, sometimes before the dog has tried the food.
- Refunds not processed despite repeated requests.
Ollie Refund Script
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Hello Ollie Team,
I hope this message finds you well. I am reaching out regarding a recent billing issue I encountered. I noticed an accidental charge on my account that I did not authorize. Given the circumstances, I kindly request a full refund for this charge.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Ollie Refund Policy
Ollie's refund policy offers a money-back guarantee for their starter box; if you're not completely satisfied, they will refund 100% of the purchase with no questions asked. This ensures that customers can try their product risk-free.
The Easiest Way to Get a Ollie Refund
If you’re frustrated trying to get a refund from Ollie—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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