How to Get an Olo Refund

If you purchased through Olo.com directly:

1. Visit the Olo support page at olo.com/support.
2. Scroll down to the section labeled Contact Us.
3. Click on the Email Us button or select Live Chat to reach customer support.
4. In your message, clearly state your refund request for your membership, subscription, or bill.
• Mention any unauthorized charges or detail that the charge occurred without notice.
• Emphasize that the service was not used during the billed period, if applicable.
5. Submit your request and keep a copy of any confirmation emails for your records.

If you purchased through a third-party service (e.g., Apple or Google Play):

1. For Apple purchases, open the Settings app on your device.
2. Tap on your Apple ID at the top of the screen.
3. Select Subscriptions.
4. Find the Olo subscription and tap on it.
5. Scroll down to Cancel Subscription if it’s still active, then go back to the subscription details.
6. Tap on Report a Problem next to the subscription.
• Choose an issue from the list, preferably “I didn’t authorize this charge” or “The subscription was renewed without notice.”
• Clearly explain your situation in the text box provided.
7. Submit the report and wait for a response from Apple regarding your refund.

If you purchased through Google Play:

1. Open the Google Play Store app on your device.
2. Tap the Menu (three horizontal lines) in the top-left corner.
3. Select Account and then Purchase History.
4. Find the Olo transaction in your purchase history.
5. Tap on the transaction and select Request a refund or tap on Report a problem.
• Select an option that relates to your refund request, such as “I was charged unexpectedly”.
• Explain the situation briefly, mentioning that the service was not utilized.
6. Submit your request and monitor your email for updates from Google regarding your request.

If you purchased through any other service:

1. Identify the billing source and visit their official customer support page.
2. Look for options related to managing subscriptions or billing inquiries.
3. Follow their specific steps to submit a refund request.
• Use tactics like mentioning unauthorized charges or that the account was inactive during the billed period.
4. Document any exchanges for future reference.