Overview
OnStar is a service that offers helpful tools for drivers and their vehicles. It provides emergency services available 24/7, roadside assistance for things like gas, towing, and tire changes, and navigation with turn-by-turn directions. You can use a mobile app to control your car remotely, check fuel or battery status, and find your car's location. It also offers hands-free driving features, and built-in Alexa and Google for smart home control, hands-free communication, and streaming entertainment. OnStar includes safety features like automatic crash response, crisis assistance during disasters, and stolen vehicle help. It even updates your vehicle's software to keep it running smoothly. Overall, it's like having a helpful assistant in your car for safety, convenience, and entertainment.
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Information directly from OnStar's official services page on their website, tailored in simple language suitable for a consumer audience.
How to Get a OnStar Refund: Step by Step
If you purchased through OnStar direct:
- Call OnStar Customer Service at 1.888.466.7827. Cancellation is required to request a refund.
- Inform the representative that you want to cancel your OnStar service and request a prorated refund for charges made within the last 30 days.
- If you no longer have possession of the vehicle associated with the service, emphasize this fact to support your refund request.
- Follow the representative's instructions to complete the cancellation and refund process, which cannot be done online.
- Use polite but firm messaging stating that the refund is for unused service time and that you are entitled to a prorated refund per company policy.
Email
The email is not available.
Tips and Tricks for Getting a OnStar Refund
- Call before the free trial ends to cancel and avoid automatic enrollment in a yearly service.
- Use a credit card for payment to dispute charges more easily by claiming you didn’t authorize the purchase.
- Directly ask to speak with a manager and clearly state you never agreed to the terms and service, emphasizing vehicle sale or dissatisfaction as reasons.
- Be persistent with multiple calls and document each interaction.
- Threaten legal action
- Remove or change payment methods to prevent further unauthorized deductions.
- Request refunds firmly and highlight the unfairness of the 30-day refund processing time since charges were taken immediately.
- Use firm and clear language about the impact on your finances to appeal to the representative’s accountability.
- Escalate the issue by asking for higher-level executives or executive customer service teams if initial reps are unhelpful.
- Consider timing your refund requests after multiple failed attempts to strengthen your case when escalating.
Why Do People Request Refunds from OnStar
- Vehicle sale or trade-in: Customers request refunds when they no longer have possession of the vehicle with the active OnStar service plan.
- Vehicle totaled or returned lease: Refunds requested if the vehicle is totaled or a leased vehicle is returned.
- Service plan transfer ineligibility: Refunds for remaining service plan time if the plan cannot be transferred to a new vehicle or driver.
- Cancellation within refund eligibility period: Customers request refunds when they cancel service and are eligible for a prorated refund for charges made within the previous 30 days.
- Unavailability of features: Requests for refunds when certain expected service features, such as EV Charge Status and control features, are missing from the service or app.
OnStar Refund Script
Script
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Dear OnStar Customer Service,
I hope this message finds you well. I am writing to address a billing issue related to my OnStar service. I have noticed an accidental charge on my account that I believe needs to be corrected. I would appreciate your assistance in resolving this matter and kindly request a refund for the erroneous charge.
Thank you for your attention to this issue. I look forward to your prompt response.
Best regards,
OnStar Refund Policy
OnStar’s refund policy states that members eligible for a refund will receive a prorated refund for charges made within the previous 30 days when they cancel their service. However, no refunds are available for prepaid plans or subscriptions included with the vehicle purchase or lease, and services continue until the end of the billing period after cancellation.
The Easiest Way to Get a OnStar Refund
If you’re frustrated trying to get a refund from OnStar—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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