Overview
Peekup is a super handy service that helps you move things around easily. Whether you need to get a big piece of furniture from a store to your house, or you want to send a package to a friend, Peekup connects you with drivers who can help get it there. You just open their website or app, tell them what you need moved, and they find someone nearby who can pick it up and drop it off for you. It’s quick, simple, and perfect for anyone who needs a little extra help without the hassle of renting a truck or figuring out how to transport something heavy.
Difficulty
12345678910
Easy Medium Very Hard
The description is based on the services Peekup offers, aimed to clearly communicate their role in helping consumers with moving and delivery without complicated language.
How to Get a Peekup Refund: Step by Step
If you purchased through Credit Card:
- Visit the Peekup website and log into your account.
- Navigate to the 'Billing' section found in your account settings.
- Locate the transaction you wish to dispute.
- Take note of the transaction date and amount.
- Click on ‘Request Refund’ next to the relevant transaction.
- Fill out the refund request form:
- In the 'Reason for Refund' field, state that the charge was unauthorized or mention that the service was not used.
- Submit the refund request.
- Check your email for a confirmation of your request.
- Follow up with Peekup’s customer support if you do not receive a response within 5 business days.
If you purchased through PayPal:
- Log into your PayPal account.
- Go to the 'Activity' tab to find your Peekup transaction.
- Click on the transaction and select ‘Report a problem’.
- Choose ‘I received an item that was different than described’ or 'Unauthorized transaction'.
- Provide a brief explanation:
- Indicate that the membership was not utilized or the charge was unexpected.
- Submit your dispute.
- Monitor your email for updates from PayPal regarding your request.
If you purchased through Apple:
- Open the Settings app on your device.
- Tap on your Apple ID at the top of the Settings menu.
- Select 'Subscriptions'.
- Find your Peekup subscription and tap on it.
- Tap on ‘Report a Problem’ next to the subscription details.
- Describe your issue:
- Emphasize that the subscription renewed without notice or the app was not used.
- Submit your report.
If you purchased through Google Play:
- Open the Google Play Store app.
- Tap on the profile icon in the top right corner.
- Select ‘Payments & subscriptions’ from the menu.
- Tap on ‘Subscriptions’ and find your Peekup subscription.
- Click on ‘Cancel subscription’ and confirm.
- After cancellation, visit the Google Play Help Center.
- Select 'Request a refund' and complete the form:
- State that the subscription charged was unwanted or you were unaware of the renewal date.
- Submit your request and check your email for updates.
If you purchased through Roku:
- Log into your Roku account on the website.
- Go to 'My Account' and select 'Manage Account'.
- Locate the subscription for Peekup.
- Cancel the subscription under ‘Manage subscriptions’.
- Visit the Roku Customer Service page.
- Fill out the refund request form:
- Specify that the service was unused or the subscription was not authorized.
- Submit your request.
- Follow up if you do not receive a response within a reasonable timeframe.
Phone
The phone is not available.
Tips and Tricks for Getting a Peekup Refund
- Document Everything: Keep records of all communications, order confirmations, and receipts related to your purchase.
- Be Polite but Firm: Use courteous language while expressing your concerns; friendly tone can lead to better outcomes.
- Use Specific Language: Mention a specific issue with your order, such as defective product or late delivery, to clarify the basis for your refund request.
- Contact Customer Support: Start with a direct email or phone call to customer support rather than social media.
- Request Escalation: If you're not satisfied with the initial response, ask to escalate the matter to a supervisor or higher-level support.
- Utilize Timing: Call just before or after peak hours for a better chance of getting a responsive representative.
- Follow Up: If you don’t hear back within a reasonable timeframe, follow up promptly to reiterate your request.
- Leverage Social Media: If direct communication fails, sharing your experience on platforms like Twitter can catch their attention.
- User Testimonials: Refer to experiences shared by others online to support your case and illustrate precedent.
- Stay Persistent: Don’t settle for a single rejection; multiple requests often lead to a successful refund.
Why Do People Request Refunds from Peekup
- Wrong item received - Customers often receive items that do not match their order.
- Defective product - If the item is not functioning as expected upon arrival.
- Order cancellation - Customers change their mind before the item is shipped.
- Delayed delivery - Items arrive later than the promised delivery time.
- Not as described - The product does not match the description or images provided online.
- Service issues - Problems with customer service can lead to refund requests.
- Better price found - Customers find the same item at a lower price elsewhere.
- Unauthorized transaction - The charge was made without the customer’s consent.
- Sizing issues - Clothing items that do not fit as expected.
- Missing items - Items that were supposed to be part of the order did not arrive.
Peekup Refund Script
Script
Copy
Dear Peekup Team,
I hope this message finds you well. I am writing to bring to your attention a billing issue I encountered recently. I was charged for a subscription that I did not intend to renew, which has led to some dissatisfaction on my part.
I kindly request a refund for this accidental charge. I appreciate your understanding and prompt attention to this matter.
Thank you for your assistance.
Best regards,
Peekup Refund Policy
Peekup offers a refund policy that allows customers to request a full refund within 30 days of purchase if they are not satisfied with the product. Customers are required to return the item in its original condition and packaging. Refunds are processed within a specified time frame after the returned item is received.
The Easiest Way to Get a Peekup Refund
If you’re frustrated trying to get a refund from Peekup—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
.svg)
.svg)
.svg)
.svg)
.png)
