Overview
Perpetua is a company that focuses on making it easy for brands to grow and succeed on Amazon. They offer tools that help businesses understand their customers better and optimize their ads, so they can reach more people and sell more products. With Perpetua, brands can manage their advertising campaigns simply and effectively, allowing them to save time and effort while boosting their sales online.
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The information is directly extracted and summarized from the overview of Perpetua's services and mission.
How to Get a Perpetua Refund: Step by Step
If you purchased through your Credit Card:
- Locate your most recent statement that shows the charge from Perpetua.
- Contact your credit card issuer’s customer service via the number on the back of your card.
- When connected, state that you would like to dispute a charge from Perpetua due to an unexpected subscription renewal or an unused account.
- Provide the representative with transaction details, including the date and amount of the charge.
- Request a refund and confirm if any additional information is needed.
- Take notes on your conversation, including the agent’s name and details discussed.
If you purchased through Apple:
- Open the Settings app on your device.
- Tap your Apple ID at the top of the screen.
- Select Subscriptions.
- Find and tap on the Perpetua subscription.
- Sign in if prompted, and look for a section about Billing or Purchase History.
- Scroll down and choose the option to Request a Refund.
- In your request, mention that the subscription renewed without prior notice.
If you purchased through Google Play:
- Open the Google Play Store app.
- Tap your profile icon in the top right corner.
- Select Payments & subscriptions, followed by Subscriptions.
- Locate your Perpetua subscription and tap it.
- Select Cancel subscription. This is required to initiate the refund.
- Go to the Order History section.
- Find the Perpetua charge and tap Request a refund.
- In your explanation, emphasize that the account was unused or point out the renewal notice issue.
If you purchased through a Gift Card:
- Visit the Perpetua website and log into your account.
- Navigate to the Help/Support section.
- Look for the option related to Refunds.
- Follow the instructions on submitting a refund request.
- In your message, mention that you are seeking a refund because the account is inactive or the service was not as expected.
Phone
The phone is not available.
Tips and Tricks for Getting a Perpetua Refund
- Contact customer support immediately—don’t delay your request.
- Use clear and concise language in your refund request to avoid confusion.
- Be polite but firm—maintaining a respectful tone can go a long way.
- Escalate your request to a supervisor if the initial representative is unhelpful.
- Keep records of all communications, including dates, times, and names of representatives.
- Use social media to voice your concerns publicly; companies often respond faster to public inquiries.
- Check for any forums or groups where users share successful strategies; learn from their experiences.
- Reiterate your rights as a consumer, referencing any applicable laws if necessary.
- Timing matters—request refunds soon after your purchase or in accordance with company guarantees.
- Offer a reason for your refund that aligns with common issues; this can strengthen your case.
- Consider using a different communication method, like chat or email, if phone calls aren’t working.
- Be persistent—don’t give up after the first rejection; follow up regularly.
- Ask for a time frame for the refund process; having a deadline can expedite resolution.
- Look for any special circumstances such as promotional offers or service guarantees that may apply to your case.
- Be aware of trends in the company’s refund practices; understanding what usually works can be helpful.
Why Do People Request Refunds from Perpetua
- Product not as described
- Technical issues or bugs
- Subscription cancellation
- Unsatisfactory customer service
- Duplicate charges
- Failed delivery of services
- Change of mind
- Billing errors
- Inability to access purchased content
- Compatibility issues
Perpetua Refund Script
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Hello Perpetua team,
I hope this message finds you well. I am writing to address a billing issue that I have encountered. It appears that I was charged for a service that I did not intend to purchase. I believe this may have been an accidental charge on my account.
Given my dissatisfaction with this unexpected cost, I kindly request a refund for the amount billed. I would appreciate your prompt attention to this matter and look forward to resolving this issue quickly.
Thank you for your understanding.
Best regards,
Perpetua Refund Policy
Perpetua offers a 30-day money-back guarantee for all subscriptions, allowing customers to request a full refund within this period if they are not satisfied with their purchase. After 30 days, refunds are not typically provided unless required by applicable law.
The Easiest Way to Get a Perpetua Refund
If you’re frustrated trying to get a refund from Perpetua—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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