Overview
Piriform Ltd is a company that creates easy-to-use software to help keep your computer running smoothly. Their most popular product is CCleaner, which cleans up junk files and frees up space on your hard drive, making your computer faster. They also offer tools for optimizing system performance and protecting your privacy online. Overall, Piriform's services help you maintain your computer’s health and improve your online experience without any complicated steps.
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The description is based on the company's focus on user-friendly software solutions that enhance computer performance and protect privacy.
How to Get a Piriform Ltd Refund: Step by Step
If you purchased through ccleaner.com directly:
- Visit the CCleaner support page at ccleaner.com/support.
- Scroll down to the Contact Us section.
- Choose the Billing inquiries option.
- Fill out the contact form with the following details:
- Your name and email address associated with the account.
- Order number (if available).
- A concise description requesting a refund. Mention that the subscription renewed unexpectedly or that the account was unused.
- Submit the form and wait for a confirmation email.
- Monitor your email for a response from support. If you do not receive a reply within 48 hours, follow up with another inquiry.
If you purchased through PayPal:
- Log in to your PayPal account.
- Go to the Activity section to find the transaction associated with your CCleaner subscription.
- Select the transaction and click on Report a Problem.
- Choose the Refund option and follow the prompts to submit your request.
- In the description, emphasize that the subscription renewed without notice or was not used.
- Submit the request and wait for PayPal to process it.
If you purchased through Apple:
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID at the top of the screen.
- Select Subscriptions.
- Find and select your CCleaner subscription.
- Tap on Cancel Subscription to stop future charges.
- Next, open App Store and go to your account at the top right corner.
- Scroll down to Purchased and find CCleaner.
- Select Report a Problem next to the purchase.
- Choose the reason for your refund request. State that the subscription renewed unexpectedly or that you did not utilize the service.
- Submit your request and wait for a response from Apple.
If you purchased through Google Play:
- Open the Google Play Store app on your device.
- Tap on the Menu (three horizontal lines) in the top left corner.
- Select Account.
- Tap on Purchase History to find your CCleaner subscription.
- Select the subscription and tap on Refund if the option is available.
- If not available, go to the Help Center.
- Choose Request a Refund and fill in the form.
- Mention that the subscription renewed without notification or that the account was unused.
- Submit the request and wait for confirmation from Google.
Tips and Tricks for Getting a Piriform Ltd Refund
- Document everything: Keep records of your purchase and any communication with customer service.
- Use concise language: Be clear and to the point in your communication. Avoid lengthy explanations.
- Be polite but firm: A respectful tone can often yield better results than a confrontational approach.
- Request a supervisor: If initial representatives aren’t helpful, ask to speak with a supervisor or a higher-level support employee.
- Contact during off-peak hours: Reach out early in the day or late in the week when support might be less busy.
- Utilize social media: Posting your issue on platforms like Twitter can prompt faster action from the company.
- Leverage refund policies: Cite other users’ experiences where refunds were granted in similar situations; this adds weight to your request.
- Use the "cooling-off" period: If applicable, mention that you are within the designated period for refunds.
- Try multiple channels: Engage via email, chat, and phone for a higher chance of a favorable response.
- Follow up persistently: If you don’t receive a response within a few days, follow up to keep your case active.
- Share your experience: If successful, share your refund story online to help others and increase awareness.
- Be aware of peak refund times: Timing your request right after purchase or during promotions can increase the likelihood of success.
- Creatively frame your request: Present your case as a misunderstanding rather than a complaint, positioning yourself as a satisfied potential customer.
- Anticipate excuses: Think ahead about possible pushbacks and prepare counterarguments in advance.
Why Do People Request Refunds from Piriform Ltd
- Software issues: The program crashes or does not function as advertised.
- Compatibility problems: Incompatibility with the user's operating system or hardware.
- Performance issues: Fails to improve system performance as promised.
- Lack of features: Missing features that were expected based on the product description.
- User error: Difficulty in using the software despite proper instructions.
- Subscription issues: Problems with auto-renewal or billing misunderstandings.
- Misleading advertising: Claims that were not fulfilled in practice.
- Frequent updates: Changes to software that negatively impact usability.
- Customer service: Unresponsive or unhelpful support when issues arise.
- Trial dissatisfaction: Users felt the trial version did not meet their expectations.
Piriform Ltd Refund Script
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Dear Piriform Support,
I hope this message finds you well. I am writing to address an unexpected billing issue regarding my recent purchase of CCleaner. I noticed an accidental charge on my account that I did not intend to authorize.
While I appreciate the quality of your software, I am currently dissatisfied with this transaction and would like to request a refund for the amount charged.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Piriform Ltd Refund Policy
Piriform Ltd offers a 30-day money-back guarantee on subscriptions for certain solutions, including CCleaner, purchased directly from their online retail stores or through Google Play. If you request a refund within 30 days of purchase, they will terminate your subscription and refund 100% of the price paid for the current subscription term.)
The Easiest Way to Get a Piriform Ltd Refund
If you’re frustrated trying to get a refund from Piriform Ltd—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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