Overview
PitchBook is a company that provides information and data about private equity, venture capital, and mergers and acquisitions. Think of it as a super detailed guidebook for investors and businesses looking for insights into the market. They offer a platform where users can find information about companies, deals, and investors. This helps people make smarter decisions when investing or looking for potential partners. In simple terms, PitchBook helps you understand who’s who in the investment world and what’s happening with different businesses.
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The description is based on the core services that PitchBook offers, making it accessible and understandable for a general audience without using complicated jargon.
How to Get a PitchBook Refund: Step by Step
If you purchased through PitchBook directly:
- Visit the PitchBook website.
- Log in to your account by clicking "Login" in the top right corner.
- Once logged in, navigate to your Account Settings by clicking your profile icon.
- Select "Billing" from the menu on the left.
- Locate the section labeled "Transaction History" to find the specific charge you wish to dispute.
- Click on the charge and select "Request Refund".
- In your refund request, mention that the subscription renewed without notice or state that the account was unused during the billing cycle.
- Provide any necessary details requested by the refund form.
- Submit the form and await confirmation via email regarding your refund status.
If you purchased through Apple:
- Open the App Store on your iOS device.
- Tap your profile picture in the top right corner.
- Select "Subscriptions".
- Find and select PitchBook from the list.
- Tap "Cancel Subscription" if required before requesting a refund.
- Open Safari and navigate to reportaproblem.apple.com.
- Log in with your Apple ID.
- Select "I’d like to request a refund" under the PitchBook charge.
- When explaining your reason, mention that the subscription renewed unexpectedly or that the service was not utilized.
- Complete the form and submit it for review.
If you purchased through Google Play:
- Open the Google Play Store app on your device.
- Tap the Menu icon (three horizontal lines) in the upper left corner.
- Select "Subscriptions".
- Find PitchBook in your subscriptions list.
- Tap on it, then choose "Cancel Subscription". (This may be required before requesting a refund.)
- Open a web browser and go to play.google.com/store/account.
- Log in and find the PitchBook charge under Order History.
- Click on the "Report a problem" link next to the transaction.
- Mention that the subscription renewed without prior notification or that you did not use the service.
- Fill out the required details and submit the report.
If you purchased through another billing provider:
- Locate the confirmation email from your purchase to find contact information for customer service.
- Send an email or initiate a chat with customer service, referencing your account.
- Make sure to state that the subscription was renewed without notice or that you have not used the service at all.
- Request instructions for requesting a refund.
- Follow the steps provided by customer service for submitting your refund request.
Tips and Tricks for Getting a PitchBook Refund
- Be polite but persistent: Approach your initial correspondence with a friendly tone while remaining firm about your request.
- Use specific language: Clearly outline why you believe a refund is warranted, using any supporting evidence or documentation you have.
- Document everything: Keep a thorough record of all communications, including dates, times, and the names of representatives you speak with.
- Escalate if necessary: If your initial request is denied, ask to speak with a supervisor or manager who might have more authority to approve your refund.
- Timing matters: Contact them shortly after you've realized you need a refund; earlier requests are often more successful.
- Leverage social media: If you're having difficulty via email or phone, consider publicly tweeting or posting your issue on platforms like Twitter for quicker responses.
- Be clear on the impact: Explain how the service failed to meet your expectations and what financial impact it caused you.
- Request confirmation: After you submit your refund request, ask them to confirm receipt and the timeframe within which you can expect a response.
- Use positive experiences: Mention any previous good experiences with customer service to frame your request more favorably.
- Be ready for negotiation: If a full refund is not possible, be open to discussing alternative solutions, like credits or partial refunds.
Why Do People Request Refunds from PitchBook
- Subscription issues: Difficulty accessing the platform after payment.
- Service dissatisfaction: The platform did not meet expectations or provide the promised features.
- Billing errors: Incorrect charges or duplicate billing.
- Inadequate support: Poor customer service response or unresolved issues.
- Technical issues: Frequent downtime or glitches affecting usability.
- Content relevancy: Information provided was outdated or not applicable to user's needs.
- Change of business needs: User's requirements changed, leading to no longer needing the service.
- Competitor offerings: Found a similar service with better features or pricing.
- Trial period dissatisfaction: Not satisfied with the trial experience leading to decision to cancel.
- Misleading sales tactics: Feeling misled by sales representatives about the capabilities of the platform.
PitchBook Refund Script
Script
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Dear PitchBook Support,
I hope this message finds you well. I am writing to address a billing issue that occurred recently. I noticed an unexpected charge on my account that I believe to be an error. I have thoroughly reviewed my subscription details and would like to request a refund for this charge.
I appreciate your attention to this matter and hope for a swift resolution. Thank you for your assistance.
Best regards,
PitchBook Refund Policy
PitchBook's refund policy states that subscriptions are non-refundable after purchase. However, customers can cancel their subscriptions at any time before the next billing cycle without incurring additional charges.
The Easiest Way to Get a PitchBook Refund
If you’re frustrated trying to get a refund from PitchBook—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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