Overview
Prose is a fun and easy platform where you can customize your own hair care and skin care products! You answer a few simple questions about your hair or skin type, your preferences, and even your lifestyle, and Prose creates unique formulas just for you. It’s like having a personal beauty expert in your pocket! They focus on using high-quality ingredients and provide options that are natural and customized to fit your needs, so you can feel confident and special with your products. Plus, they offer great customer service and let you tweak your formulas anytime as your needs change. It’s a cool way to make your beauty routine all about you!
Difficulty
12345678910
Easy Medium Very Hard
The description is based on an overview of Prose's offerings suitable for a casual audience, highlighting their personalized approach to hair and skincare.
How to Get a Prose Refund: Step by Step
If you purchased through Prose.com:
- Visit the Prose website and log into your account.
- Go to the Account Settings section.
- Click on the Billing tab.
- Find the Recent Charges area and identify the charge you want to dispute.
- Click on the Request Refund button next to the charge.
- In the refund request form, mention that the subscription renewed without prior notice or that the account was unused.
- Submit the form and check your email for confirmation of receipt.
- If you don't receive a response within 5 business days, follow up with customer support via the Contact Us page.
If you purchased through Apple:
- Open the Settings app on your device.
- Tap your Apple ID at the top of the screen.
- Select Subscriptions.
- Find and select the Prose subscription.
- Tap Cancel Subscription (if prompted) before proceeding.
- Go to the Report a Problem website: reportaproblem.apple.com.
- Log in with your Apple ID and locate the transaction you wish to refund.
- Choose Request a Refund and select the reason, mentioning that the subscription renewed unexpectedly.
- Submit your request and check for an email confirming your refund status.
If you purchased through Google Play:
- Open the Google Play Store app.
- Tap on the Profile Icon at the top right corner.
- Select Payments & Subscriptions and then tap on Subscriptions.
- Locate the Prose subscription and select it.
- Tap Cancel Subscription (if necessary).
- Visit Google Play’s Refund Request page: play.google.com/store/account.
- Find the Prose transaction and select Request a Refund.
- Indicate the reason, such as the subscription was not utilized.
- Submit the request and keep an eye on your email for updates.
If you purchased through a third-party provider:
- Identify the third-party billing provider where you made your purchase.
- Visit their official support or help center online.
- Look for sections titled Subscriptions, Billing, or Refunds.
- Follow their specific instructions for disputing a charge or requesting a refund.
- When writing your request, note any instances of unintended renewals or unused services to increase your chances of a successful refund.
- Keep all correspondence related to your refund process for future reference.
Tips and Tricks for Getting a Prose Refund
- Be timely: Request your refund as soon as you realize the product isn’t working for you.
- Polite but firm tone: Start with a friendly approach, then express your dissatisfaction clearly if needed.
- Use specific examples: Mention particular issues with the product to strengthen your case.
- Reference customer service experiences: If others have had success in their refunds, mention this to show you're not alone.
- Escalate if necessary: If the initial representative isn’t helpful, ask to speak with a supervisor.
- Utilize social media: Reach out through Twitter or Instagram if you’re not getting a response via email.
- Gather documentation: Keep all relevant emails, order details, and any prior communications in case you need to reference them.
- Consider timing: Try to contact them early in the week; customer service may be less busy.
- Follow up: If you don’t hear back in a few days, send a polite follow-up message.
- Be persistent: If at first, you don’t succeed, try again with a different representative.
Why Do People Request Refunds from Prose
- Product dissatisfaction - The product did not meet expectations.
- Allergy or adverse reaction - Customer experienced negative effects from the ingredients.
- Wrong item received - Customer received a product different from what was ordered.
- Shipping issues - Delayed or lost shipment leading to refund request.
- Subscription cancellation - Change of mind about continuing the subscription service.
- Billing errors - Incorrect charges on the account.
- Product damaged - Items arrived in a damaged or unusable condition.
- Change of mind - Customer decided they no longer want the product after purchase.
- Inconsistent results - Products did not provide the promised results over time.
- Defective product - Issues related to the quality of the product itself.
Prose Refund Script
Script
Copy
Dear Prose Team,
I hope this message finds you well. I am writing to address a recent billing issue I encountered with my account. It appears I was accidentally charged for an order I did not intend to place. Given this oversight, I would appreciate your assistance in processing a refund for this charge.
Thank you for your understanding and prompt attention to this matter. I look forward to your response.
Best regards,
Prose Refund Policy
Prose offers a satisfaction guarantee on their customized hair care products, allowing customers to request a refund or exchange if they are not satisfied with their purchase within 30 days. To initiate a refund, customers need to contact customer service with their order details.
The Easiest Way to Get a Prose Refund
If you’re frustrated trying to get a refund from Prose—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
.svg)
.svg)
.svg)
.svg)
.png)
