Overview
Prosper Marketplace, Inc. is an online platform that connects people who need loans with those who want to invest. It’s pretty simple: if you’re looking to borrow money for things like home improvements, debt consolidation, or medical expenses, you can apply for a personal loan directly on their site. On the other side, individual investors can fund these loans and earn interest in return. So, it’s a way for borrowers to get the money they need while giving investors a chance to put their money to work. Overall, Prosper makes borrowing and lending more personal and accessible, cutting out traditional bank hassles.
Difficulty
12345678910
Easy Medium Very Hard
The description is based on an overview of Prosper Marketplace, Inc.'s services, aimed at making it easy for everyday consumers to understand how the company connects borrowers with investors.
How to Get a Prosper Marketplace, Inc. Refund: Step by Step
If you purchased through Prosper Marketplace directly on prosper.com:
- Log in to your account at prosper.com.
- Navigate to the Account Settings section, usually found in the top right corner.
- Select Billing Information.
- Find the Recent Transactions section. Identify the transaction you wish to request a refund for.
- Click on the Request Refund option next to the transaction.
- Fill out the refund request form as follows:
- Mention that the subscription renewed without notice.
- If applicable, emphasize that the account was unused.
- Submit the refund request form and keep an eye on your email for further communication.
If you purchased through the Apple App Store:
- Open the App Store on your iPhone or iPad.
- Tap your profile icon in the top right corner.
- Select Purchased.
- Find the Prosper Marketplace app and tap on it.
- Select Report a Problem next to the purchase.
- Choose Request a Refund from the dropdown menu.
- In the text box, mention that the subscription renewed without notice.
- Tap Submit to send your request.
If you purchased through Google Play Store:
- Open the Google Play Store app.
- Tap on your profile icon in the top right.
- Select Payments & subscriptions.
- Choose Subscriptions.
- Find the Prosper Marketplace subscription and tap on it.
- Select Manage and then Cancel Subscription (if required).
- After cancellation, go back to the Subscriptions page.
- Choose Request a Refund.
- Explain that your account was unused and mention any other relevant information.
- Submit your request.
Tips and Tricks for Getting a Prosper Marketplace, Inc. Refund
- Document Everything: Keep records of all communications, including dates, whom you spoke with, and any promises made.
- Use Clear and Direct Language: Be straightforward in your communication, stating the specific issue and your desired outcome.
- Start with Customer Support: Always begin the process with the customer service hotline or email.
- Ask for a Supervisor: If initial reps aren’t helpful, request to speak to a supervisor who may have more authority.
- Timeliness Matters: Initiate your refund request soon after the transaction or issue arises to increase chances of success.
- Escalate When Necessary: Politely escalate your issue through social media channels if you’re not getting the desired outcome.
- Leverage Social Proof: Mention any positive past experiences or policies that you believe support your case.
- Be Persistent: Follow up regularly and keep pushing for a resolution without being overly aggressive.
- Use Specific Examples: Cite similar issues experienced by others that resulted in successful refunds, as referenced on forums.
- Offer to Take Further Action: Sometimes stating that you’re prepared to escalate to consumer protection agencies can prompt quicker action.
- Know What You’re Talking About: Familiarize yourself with the company’s terms and policies to argue your case more effectively.
- Stay Calm: Maintain a polite tone throughout the process to foster cooperation from the representatives.
- Utilize Email Appropriately: Craft a detailed refund request email summarizing the issue, attaching relevant documentation.
- Follow Up: If you haven’t heard back within a reasonable time frame, don't hesitate to check in on the status of your request.
Why Do People Request Refunds from Prosper Marketplace, Inc.
- Duplicate charges for products or services not ordered
- Unauthorized transactions or fraud
- Errors in pricing or product descriptions
- Difficulty accessing or downloading digital products
- Failure to meet expectations regarding product or service quality
- Inability to cancel or modify orders after purchase
- Unresolved billing disputes or discrepancies
- Delayed or non-delivery of products or services
- Unresponsive customer support or lack of assistance
- Unauthorized charges after account cancellation
- Inaccurate or misleading advertising leading to dissatisfaction
- Difficulty obtaining refunds or returns
- Issues with product functionality or performance
- Problems with account access or login credentials
- Unclear or hidden fees associated with products or services
- Failure to honor promotional offers or discounts
- Inadequate product descriptions leading to unmet expectations
- Unauthorized changes to account information or settings
- Failure to provide promised features or services
- Issues with product compatibility or system requirements
- Problems with product installation or setup
- Unresolved technical issues affecting product use
- Failure to deliver on service commitments or timelines
- Inaccurate billing statements or charges
- Unauthorized sharing of personal or financial information
- Failure to provide refunds within advertised timeframes
- Unresolved disputes over product or service quality
- Failure to honor warranties or guarantees
- Issues with product returns or exchanges
- Problems with product packaging or shipping
- Failure to provide customer support during business hours
- Unresolved complaints or negative reviews
- Failure to provide accurate product information or specifications
- Unauthorized changes to product pricing or terms
- Failure to provide promised customer service or assistance
- Unresolved disputes over product or service quality
- Failure to honor promotional offers or discounts
- Inadequate product descriptions leading to unmet expectations
- Unauthorized changes to account information or settings
- Failure to provide promised features or services
- Issues with product compatibility or system requirements
- Problems with product installation or setup
- Unresolved technical issues affecting product use
- Failure to deliver on service commitments or timelines
- Inaccurate billing statements or charges
- Unauthorized sharing of personal or financial information
- Failure to provide refunds within advertised timeframes
- Unresolved disputes over product or service quality
- Failure to honor warranties or guarantees
- Issues with product returns or exchanges
- Problems with product packaging or shipping
- Failure to provide customer support during business hours
- Unresolved complaints or negative reviews
- Failure to provide accurate product information or specifications
- Unauthorized changes to product pricing or terms
- Failure to provide promised customer service or assistance
Prosper Marketplace, Inc. Refund Script
Script
Copy
Dear Prosper Marketplace Team,
I hope this message finds you well. I am writing to request a refund due to an accidental charge that appeared on my account. Despite my efforts to resolve this matter, the issue remains, and I am dissatisfied with my recent experience.
I would greatly appreciate your prompt attention to this billing issue and kindly request a refund at your earliest convenience.
Thank you for your understanding.
Best regards,
Prosper Marketplace, Inc. Refund Policy
Prosper Marketplace, Inc. does not offer refunds once a loan is funded and the borrower accepts the loan agreement; the loan is final and cannot be changed or canceled.) For questions or support about an existing personal loan, you can contact Prosper at or call 866-615-6319, Monday – Friday, 5am – 7pm PT.)
The Easiest Way to Get a Prosper Marketplace, Inc. Refund
If you’re frustrated trying to get a refund from Prosper Marketplace, Inc.—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
.svg)
.svg)
.svg)
.svg)
.png)
